The food was delicious. There has been a major improvement here in the last few years. Excellent, friendly service. An enjoyable experience.
Late, dirty cabin, charging ports broken, uncomfortable, no tomato juice, barely edible food
The crew was friendly, and the flight landed on time
Positive: It was refreshingly easy and polite check-in and boarding staff. Flight was on time and Helsinki is a very well-signposted airport. Shopping was nice as well. Flight was not full and I had lots of space in economy. Flight was perfectly on time. Negative: Food and drink not very good, but that it is normal on any airline. Didn't expect anything else.
Very good seat, very comfortable, good food, and good service.
It was okay. The airplane was a little smaller than a flight from Thailand to Helsinki.
This was an absolutely exceptional flight. The flight attendants were extremely attentive and very friendly. They seemed to go out of their way to make us comfortable and to make sure that we had everything we needed., We were in business and were very happy with the size and the details for our pods. We would definitely recommend Finnair and will definitely be flying with them again.
Any flight that lands safely is a good flight. However our leg from Helsinki was delayed 1 hour with no explanation. The delay would not allow us to make our connection to Cincinnati. I was informed by American Airlines that our Cincinnati flight was rescheduled for the following day. I immediately made a non refundable hotel reservation in Dallas. Upon exiting the plane at Dallas I was given a hotel voucher. Nice, but I can't get a refund on the hotel I booked. A little communication would have been helpful. Food on Finnair is below quality of Korean Air.
Crew were professional and responsive. Food was mediocre and breakfast could do with revampinmg
Our previous flight was delayed but they waited for us to board.
Turkish airline does not care if the business class senior person has to go from one terminal to another. no guidance, no trolley, I would not travel on this airline again and also tell my friends.
The crew checked the immigration laws very quickly for Russian citizenship and confirmed our FVTF for Singapore for 96 hrs. Thank you.
The local Turkish Airlines staff in Helsinki isn’t not aware of immigration laws of Singapore and wanted to refuse even our first boarding and threatened us with deportation on our own from Singapore. We had the next connection to Istanbul and then Singapore. The airline’s online check in system is requesting the visa to download and doesn’t have any option for 96 hrs VFTF passengers. So in general we made the complaint to the airline, as the boarding experience was awful due to unprofessional staff that doesn’t check or want to check the exceptions in the global system.
it was great honestly for the melbourne flight a kit with blindfold and slippers was probided to each passenger on the seat and the food was really great will definitely recommend people take turkish airlines for travel not just on the sin-melbourne route.
Changed to older plane with old set-up in Business class.
Bad experience; they are not good anymore. They charge too much for luggage seat are so uncomfortable, Flight delays which may miss your next flight, they don’t care if you miss the flight or not. Zero customer services for front desk representatives Istanbul's airport I’m not using this airline any more.
Seats are not clean inside the very dirty and need to improve
Crew was not proactive and were busy laughing and talking instead of attending the passenger’s needs. Meals were served in a hurried manner.
Traveling is Okay, but staying in Istanbul, specially Wi-Fi in airport terrible.
The food could be better. The service was okay. Could have done more to provide water throughout the flight.
