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The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.

Entertainment system didn't work well. Also no new movies and limited choice of other programmes. . And only one USB A charger option. Most modern electronic items needs USB C. Planes should offer both

Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa

Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.

Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.

Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!

Why does a reputable airline like BA allow a miserable domestic airline like AA to operate its flights? There is no comparison between the two

Delayed flight due to lack of crew caused me to miss my connection

My flight got cancelled the night before suddenly. They rebooked only half my flights back. I couldn’t contact them for help and then I had to book a separate flight on my own to get to the new flight back that they had booked me on. In Flight services were great. But once the flight got cancelled I was left on my own. Same experience for a traveling partner going to a different destination

Worse experience with an airline in general. They failed in providing boarding passes at the beginning of my flight, requiring a trip to our local airport to correct. Most flights were delayed & one plane had to be replaced due to mechanical problems. Then they forced me to check a carryon bag that I couldn’t pick up in time due to a delayed flight. I had to choose between catching my flight or picking up a bag. And then trying to make a baggage claim online was impossible! A comedy of errors, but it was anything but funny. I would rather take a cruise liner than fly on British Airways again!