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Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again

I liked everything accept the delay try to improve in that area

The customer service was very poor. I didn’t get any accommodations for my cancelled flight. I was without any sleep for 36 hours.

My Experience was ok. But the gentleman next to me vaped the whole flight and the attendants did nothing, whether they were aware, I’m not sure.

Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions

They had superb boarding (started an hour before flight time). Timely pushback from them gate and an early arrival. Flight and service was very comfortable. I wanted to move my flight to an earlier one, only thing was there was no one at emirates in Heathrow to help. Had to call the call the center and pay to change. There were ample seats on the flight though

Inexperienced e crew, no personal greeting for gold member, not the same emirates service that I know. I take this flight almost weekly

Great flight. Comfortable seats, courteous service, and excellent selection for entertainment.

Excellent airlines. I highly recommend using Emirates. Its my number 1 airlines

Quality and tasty Food and service, bigger seat comfort and leg room, etc.

Good staff, good intent, decent entertainment. More seat space would always be of benefit

they give hard time at checking, they not allow computer bag or purse

The crew was courteous and efficient. There was no entertainment or liquor service on this short international flight.

Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline

I encountered challenges with the boarding staff during the boarding pass issuance process, leading to disagreements. Despite my agent's information that carrying a small cabin bag along with a separate bag containing my laptop and purse was permitted, the boarding staff did not allow it.

There was no phone charger, uncomfortable seats, unprofessional flight attendants, didn’t like food. Could not reserve seat in advance

There was no phone charger, uncomfortable seats, unprofessional flight attendants, didn’t like food

Each and every requirement was nicely provided by all staff no very be happy

need to improve management and air hostess services. Rest of it’s OK.

Ambience of the aircraft was great. Spacious seats with sufficient leg room in economy class. The layover could have been shorter.

Due to very heavy rain in Jakarta which caused bad floods on the highways the captain kindly delayed the departure to allow many passengers to reach the plane with almost 2 hours delay. Otherwise the flight was smooth and uneventful. I was disappointed that given the long delays the passengers were not even treated to a free bottle of water. I had to buy a packet of salted peanuts and bottle of water since I missed lunch.

They don t offer even a glass of water need to buy a drink if you are tursty they can save money and timeby cancel the food offer for 1 hr fly both fly nobody buy and try sale on boad thinkthe we can buyduty free store

Compared with other LCC, Air Asia is a lot better

AirAsia is running a bait scam by listing a lot of flights to get as much booking as possible but ending up merging the flights to fill the seat. They will change the schedule as much as they would like. Just beware when booking their flights and if you are tight on schedule. Prepare to be disappointed.

We had an emergency seat to more comfortable and more leg room. It was good for a budget airline

Liked the food. It’s was delicious! The cleanliness was average.. we saw dried liquid stains on the seat head in front. The flight was delayed. My experience with other airlines is that the flight crew usually announces an apology for the delay . Maybe air Asia doesn’t deem it necessary.. In summary the only positive that stood out was the food.

My flight got cancelled 7 days before departure, the the replacement flight was cancelled again and I was not notified, but found out during check in.

Delayed by 2 plus hours and utter chaos at the boarding gate. Boarding gate changed twice. People were stuck at the boarding gate with no access to food water or medicine.

The seats are not great and there is no entertainment. However, it is a discount line, the people are great, check in was easy, the food options were decent and inexpensive, the flight was on time, and we arrived safely. No complaints for the cost. Would fly again!

Efficient turnaround, flight on-time. Pre-ordered food arrived hot and was pretty good for the price.

Boarding was delayed by a quarter hour but take off was delayed about half an hour from the scheduled time. But the longest delay was in the waiting time for delivery of the luggage after arrival at Jakarta International Airport which took an hour after passengers disembarked into the terminal.

The trip canceled and transferred me to another flight after 1 hour