Took a long time to board. A long wait at the but taking us to the plain
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Excellent once on board. Security staff at Johannesburg rude and aggressive.
Flights were extremely delayed, then canceled, our baggage was lost due to this and the service reps at the counter couldn’t be bothered to help us put in a missing luggage claim.
Terrible experience. Should be a short simple flight from San Francisco to Palm Springs. Disgusting insult that United Air doesn’t have a cabin crew ready to receive a plane that’s already an hour plus late in departure. Lots of misinformation along the way from cockpit and crew. Definitely unimpressed with both union and management.
Service was courteous and attentive. Sat in the exit row. In exchange for leg room I had people tripping over my feet to use it at a hallway from one aisle to the other, had no access to films viaa viewscreen and no underseat storage for medicines or other personal travel needs. Next time I am seated there, I will refuse the exit row.
There was more leg room than on the overseas flight, which was nice. Boarding was very well organized and the flight very comfortable.
Pretty standard. Crew was helpful and friendly. Plane was clean and food was good.
The flight was cold, no enough blanket and the crew said that they can’t change it. I got very sick in the flight . Most of the kids were coughing.
Before the flight I received an email from LH that our seat were changed to other comparable seats. At boarding however we found our reassigned “comparable” seats were directly by the toilet. They sure were no “comparable “ seats and we were quite disappointed!
The on flight entertainment system touch screen system and the USB charger did not work on multiple seats on least 4 seats an in different rows. The attendant tried to reset the system but was un successful. I couldn't change my phone to get my ticket for my next flight. This was an international flight I changed seats and the problem was the same. the flight attendant offered his power bank
Economy seats are so small and compacted so close together that comfort is negatively affected, especially on long flights. However that is due to aircraft design, not anything the airline can do about it.
All service prior to the flight was terrible: online check-in not working, no customer service tel,, multiple airport scanners not working, A huge mess.
Waited 3.25 hours in plane only to have the flight cancelled.
Business class was nothing more than Economy with middle seat empty. Uncomfortable seat and leg room. A mom behind me had a 18 month/2 yr old on her lap, who had his feet on my back all the time- while middle seat remained empty. Pretty much not worth the fare. Very disappointed.
Paid $180 for seat selection, and selection essnt honored. Have to call for a refund.
Seats were way too small. I got claustrophobic waiting for trash from meal to be taken away. I couldn't move to even close my tray until trash was taken.
When i booked my flight, my ticket shows that i have 2 pieces of luggage allowance. Once i got into the check in, i was informed that i needed to pay extra for my two suitcases, and was put into a very precarious situation, I had to pay close to £200 for my two suitcases and these were not extra burgages, I felt extremely disappointed. In case i never had the kind of money, it meant that i would have missed my flight
The flight from Seattle was delayed, which made me miss my connection to Florence. I was re-booked NINE HOURS LATER!!! That’s basically a vacation day lost. British Airways needs to partner with other airlines when possible to get a more realistic travel time, if delays occur. I realize there aren’t many flights to Florence from London, so I would book differently were I to return. The actual flight from Seattle was very comfortable and the crew was great, no faults there. I enjoy British Airways, this was an anomaly.
Our original booking with Kayak -our first experience -was exactly what we wanted and worked well. Updates were friendly and reassuring as were the contacts with UnderPricer so a big win-win. We learned a lot on your reliability and will definitely put you on our organisational list for the future.
