This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
Enforcement of rules that were made up on the spot. Extorting passengers for non-existent "fees." If there is another airline flying that same route, never fly on Swiss Air.
Swiss messed up a Geneva-Zurich flight on a day with perfect weather. Then they didn’t even let people with almost no time to catch connections disembark first. Finally, luggage missed the connection of course and it took almost 24 hours for it to be delivered. We lost a whole day of vacation stuck in the hotel waiting for it.
The flight attendants are amazing. The plane itself was not in good shape for passenger comfort. A good share of seat reclines were broken so they went back an unlimited amount, which meant the person in front of me was fully in my lap (the crew helped me find another seat but that would not have been possible on a full flight). Moisture from the ventilation was also dripping on me. And the entertainment system is almost impossible to hear.
Very unprofessional treatment of customers - boardring on being unethical. Only cares about money and not the customer. If you use the swiss brand, you should deserve it - now swiss air doesn't deserve the swiss brand.
Bad experience overall. Crew did not provide food for our 2 year old (even though we specifically bought a child infant seat for her and literally bought another full price flight), which was unacceptable. And we had to pay $310 each way to carry our ski equipment even though they advertise it as something that is free. Tickets were purchased the same way as usual, but they told us we had Economy Light tickets (I never elected to have such seats). Just plain manipulation and false advertisment. Very disappointed overall about this airline.
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
Delayed 30 mins Forced to check in my carry on luggage
Bad, my family luggage. did not make t with us. Now my family’s arrived but not mine. No contact from the company or emails acknowledging the problem. Still not even where it is.
The flight was canceled so it’s stupid to send me this now !!!!!
Flight was good but the passport control in airport for outbound passengers was a mess, fortunately they pulled passengers making connections to this flight for expedited processing so we made the connection.
Short flight in an Embraier. Business class seats didn't have leg room, but the rest of the upgraded amenities were great -- priority boarding, great in-flight meal, etc. No wifi nor entertainment, but that's fine for a 1.5hr flight.
Bid process for upgrade is very frustrating. I was notified that I had won the bidding, then was told there was no seat available.
The quality of the food was 👍 excellent , I would have like to have in my meal : eggs and a protein bread, or dark bread , mayonnaise and a big cop for the coffee , cuz I am a coffee lover!
Overall a great experience. I didn’t like that they didn’t assign seats until we arrived at airport. All the employees we interacted with at the airport and on the flight were kind and helpful.
It was ok but no WiFi I think I’ll fly Iceland air next time
Basic flight. Great for something under two hours. Seats were a bit dated and uncomfortable
They lost my luggage and there is no update, no luggage and no hope that they will find it. It has been 26 hours since we landed
My daughter always gets sick when we order the gluten free meal option. Internet didn’t work as advertised.
Nothing to answer your questions appropriately. It was just a 2hrs flight from London Heathrow and we were served a cup of tea only. So the questions about food aren't relevant and also, there's no entertainment on these short haul flights. Overall, the flight ✈️ was okay.
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The true is that travel from London to Faro on 11/12/2025 by BA was cancelled, so I did not go to Faro, so i did not board easy flight. The mediocre qualification to you was because even when i bought an insurance, i could not change date neither obtain reimbursement. It could be ideal if you do something in order for me not to lose the purchase Thank you
The terminals are far away, be prepared to walk. Also, You climb stairs to the plane since there are no aero bridges. Boarding was haphazard not in multiple groups, so stand in line early. Hard to find place to stow cabin baggage if you are behind in the line. You can purchase food on the plane. There are vegetarian options.
There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
Worst airline in the world, will never travel in it again.
Well Is extra charge for everything and other companies include that and the price.
I am writing to share how your teams can better serve your youngest customers. On 9 January, 2024, I boarded and then de-boarded a flight with my 6 month old daughter. I have four children and travel extensively. Delays happen, but the stress my daughter had to ensure was avoidable with simple and straightforward actions. (1) communicate delays to customers -- Breastfeeding mothers are constantly timing feedings. If delays were communicated, I could have camly fed her instead of attentively waiting for priority boarding. There were no announcements and no updates to the monitor; (2) honor the priority boarding process -- While a staff member waved us in for priority boarding, half the plane boarded while the "priority check-in" representative was preoccupied; (3) anticipate challenges creating unnecessary stress to infants -- after completely ignoring the priority boarding procedure, and knowing that the plane had not even arrived, the team could have offered to board us last. My daughter could have been calm in the waiting area while breastfeeding. Instead my 6 month old was completely unnecessarily stressed in the middle of the jet bridge, packed in solid.
Not great! Rude staff in London and the worse baggage reclaim I’ve ever seen. Great staff in flight but doubt I’ll fly with them again
Cancelled last minute, I had to travel 13 hours by train at night
