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Terrible! They cancel our flight a few hours before the time of flying. Initially they just canceled it without offering any alternatives, around 4:00’am. Later they offered another flight but the offer came to close to the departure time, making it impossible to use it. We had to purchase another flight with a different company at around $1,500 USD, Norwegian Airlines is a very inconsiderate and irresponsible company..

Questionary would have N/A available, I did not eat, can't say I'm either sad or happy with that.

budget airline, you get what you pay for but pilots flew great, crew was awesome!

I mostly blame the dreadful Berlin airport, not Norwegian, but we departed in the rain after trekking for a mile to get to the gate, carrying everything including our baby and luggage down a couple flights of stairs and then walking to the plane on the tarmac in the rain and climbing more stairs to enter the hot airplane. The flight itself was fine, but sitting in the cramped chair, soaking wet, baby in lap, also wet, was hard to overcome.

Delays, uncomfortable, and no compensation or free water after being stuck in the plane for more than an hour!

Flight was 1 hour late. The luggages also arrived 45 minutes late.

Ticket desk was really helpful in resolving issues with ticket machine. Reception staff were less than helpful.l and grumpy when issues were highlighted.

The upholstery of our seats (7A+7B) were in bad shape: twisted, hard and uncomfortable. We also had a 55 minutes delay. Apart from that everything was OK.

We arrived on time to our destination and the flight was peaceful (and short!.)

Norwegian ground crew did NOTHING regarding priority boarding. I paid for priority and there was no priority boarding effort made AT ALL at the gate.

It we as a pleasant flight. Good helpful and happy cabin crew. Food was okay, not to write home about. Drinks good. Entertainment okay.. Seat space good , comfort acceptable

Weren’t even given earphones to use the entertainment system

Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated

UA is ok. But check in was a very bad experience

I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).

It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.

Communication between the captain/crew and the passengers needs to be improved.

Food & service very good next I will pick up again

It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in

We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !

The service is awesome. The food is the best of all the airlines we have flown before. Totally enjoyable flight, which is quite unusual.

On time, great food, good drink selection! Only down was alcohol-free lounge. Lufthansa had a much better offering!

Worst experience with boarding once we left the wheel chair even traveling business we had to wait with all the crowd for the bus to take us to the plane then climb the stairs with our bags When you pay extra for comfort and convenience and you don’t get any is disappointing

Paying extra for premium seats was wasted. Turkish Airlines takes 2 seats for bassinet. The lady next to me had a baby with bassinet Bassinet was in front of my seat

I love it, the internet is bad even i paid for it

for the very long way the flight has to be more confortable it was very dirty the wc was not clean

Paying for reserved seats and never received the seats I paid for !! Just fake and a surprise out of their " box "

I requested a special meal (kosher) several months ahead of the flight . It was listed on the Turkish air website that I had a kosher meal. In-flight, there was no kosher meal. I was not able to eat during the nearly 8-hour flight. There also was no kosher meal on the second leg of the trip. The flight attendants said there was nothing they could do. They had no idea why the kosher meal was not provided. Very bad meal service.

Business class seats were not comfortable. I have traveled with Turkish Airlines several times and it’s always late. My suitcase was lost. I was in another country and I had to find my way to go back to airport and get my suitcase since it arrived next day after my flight. Really disappointed.

They were hand searching carry on luggage at the gate and I got hand patted down and wanded. We had been through security screenings twice already.. What was up with that? I had to remove iPad and Kindle from the cases too. Otherwise everything else was excellent. Would fly Turkish airlines again.

The flight was fully booked very hot and there was no room for hand luggage. I was surprised that there was not much leg room for such tall people. My seat mate barely had room for his hand luggage and had to put his feet and knees in front of my seat. Crew was a bit brash considering a full flight and late departure because of it.

Didn't care much for the food but maybe that's just because I'm American and the food was very European. Would have liked a second alcoholic beverage service in a 7-8 hour flight. I was offered two wines to have with dinner though and should have accepted both. I didn't realize they would only offer alcohol once. Lights were never turned off in the cabin for sleeping. Flight was delayed several hours with zero explanation from SAS. However, the flight attendants were fantastic. We were traveling with a friend who needed oxygen and they were very attentive and helped him throughout the flight. That was greatly appreciated. The pillows and blankets are great. Gift bags with toothbrush etc so nice! This was our first time traveling Premium so alot of perks we were used to getting! The flight was smooth and I loved watching the planes location on the seat screen and being able to watch movies etc. overall it was great I would definitely recommend SAS to anyone and hope to fly with you again sometime.

Food was excellent and plentiful! Cabin crew seemed to truly enjoy their job. Interacted with passengers with a friendly nature. Very pleasant flight

There was no food or entertainment options. Other than buying a beer or soda

The special need food was awful and gave no alternative.

Our vacation started with horribly, 48hr prior to departure SAS airline cancelled our return flight giving us little to no alternative options.

The Airline was wonderful, passport check at the Copenhagen Airport is a nightmare , coming and going.

Payed $140 xtra for seat arrangement Did not get the preselected seats neiter outbound nor inbound. Absolutely not worth the xtra money

Gate agent in Atlanta refused to let me take my carry-on on the plane even though I met weight and size requirements and the plane was half empty. My ticket clearly stated that I was entitled to one carry-on and one personal item. Will not fly this airline again.

not good missed my connection SAS did not leave me anywhere near enough time to make my connection. Ended up adding about 10 hours to my travel day

Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.

Miserable staff did not want to be there. Very poor atmosphere boarding. Then just basic flight.

Boarding at Birmingham was appalling, made to stand in a corridor which claims to be a gate for an hour, despite knowing full well the flight was delayed….. the crew were fantastic and you have to feel sorry for them dealing with the delay caused three fold, inbound delay, damage to front baggage hold door and finally a further ATC delay. On board experience was good and crew friendly and helpful.

Crowded, little leg room, little lateral room. Hour late, then all funnelled into a small room with a couple of bench seats for 150 people. Most sitting on the floor or standing for 30 mins before chaotic boarding.

Good service for a budget trip. No problems at all

Worse situation ever. Arriving at 4 am with 7 Hours of delay

Everything went according to plan. Check in, boarding etc all were very efficient.

Cheap flights as you expect with Ryanair. I would take cheaper flights over entertainment and comfort for short haul travel. Main issue is usually delays at airports. In this case we landed roughly 2hr30 later than planned due to earlier delays with the plane. Not the worst I imagine

A normal Ryanair flight = too many announcements to sale something, hard landing. Otherwise, good value for money

The steward acted impolitely to one of the passengers. Rayanair has to solve the issue of accompanied luggage. It is not logical or fair that someone sitting in the front seats(and he paid for that seat) to store his case in the backseat because a passenger in the backseat stored his luggage in the front !!