Pros: New, modern plane and great value for a transatlantic flight. Good entertainment options and (for the best part) friendly staff, see below.
Cons: There was a (bearded) supervisor / team leader who felt it necessary to berate on two separate occasions a female & male colleague for things they hadn't done / done properly - in full view of passengers and once whilst serving me coffee. Totally unnecessary & out of order and the reason why I didn't give the staff a 4/5 score! Food was average and boarding quite slow.