Friendly and helpful staff, throughout. Airplane is noisy. Note - in your questionnaire, you should add n/a (example: on short flights there is no food or entertainment). Thx
The crew members were just okay ,but the food and entertainment need to be improved
No properly information for gat at Tanzania airport, on board written c7 so we were waiting c7 gate, suddenly our name is announce that gate c9 is waiting for us, so thats pooorrr communication
As I have already sent the messages to the head of Air Tanzania regarding the money they made us take at the airport it is pure scam they took more than $300 so that he let us enter the plane and the reason because we have Burundian passports! For foreigners I strongly advise you not to trust this agency
The airline cancelled my flight and as a result I had to book thru another airline. Furthermore, I forfeited $20 with kayak.
Add the checking counter we requested the lady to give us a two IL seat if possible and one next to one of isle seat. She couldn’t understand the plan of the plane sitting arrangement. So she gave us very weird seats arrangement.
Economy. Slow departure due to VIPs boarding plane. Served some food even in Economy
Very bad. Kenia Airways told us that we are not in the system. We could not check in with our e-tickets. They told us that we have to buy new tickets to take the flight from Nairobi to Zanzibar. Very annoying
Goin to Kenya from JFK was great. I was able to tell I needed help as I can not fly long distances in the economy idea of a middle seat. I became aware on a flight to paris where after the flight for about a month I had a pain in my right leg I feared might be a potential aneurysm + a weak bladder. Coming back at baggage check-in a let the attendant know and she changed me to an aisle, On check-in at the gate they asked if I paid extra for that seat and i said no and I told them what happened the lady downstairs just changed my flight seat and sent me to the gate to wait, the guy then said no the seat is a (I forgot the exact word he used) for sale seat and I said well she did not tell me that downstairs and then he said someone else had this seat and I said she was looking at the same computer screen earlier and I told her my conditionand she changed my seat. He sai come back later ans he'll see what he can do. I came back and he said the plane is filling up fast there was nothing he could do. On the flight there was an open aisle seat that I was able to take (a little earlier than the attendance liked I would admit - but the door was closed and we were about to take off) on. It turns out the seat was not "sold" because the tv screen and control were not working - no sound and no movies - they attendants said they tried to reboot but nothing fixed and it turned out someone knew the condition and just didn't tell me. It's embarrassing to have to tell everyone you see that you have an issue especially at airport gates where it seems everyone's impatient tempers are on full tilt. Beyond this the flight crew were professional and great -food was as good as airplane food can be (I have not yet tried business class to compare) and it was hot too. I will fly Kenyan Air again and recommend to whoever will listen. If you have a policy or mechanism on the Kenyan side I would appreciate knowing ahead of time what my options are. On the JFK side knowing I was a senior and had an issue got better attention. Thank You.
Flight was late! Why ? No one seemed to know. Looks like the planes windows were never cleaned. My phone camera refused to take a picture of Mount Kilimanjaro.
Flight was originally postponed and then delayed further. No communication at boarding gate or via What's ap or SMS to inform you of the new time so you can plan around it.. No explanations or apologies for the delay.
Horrible airline that charged me $300 for my luggage saying my bag was excess luggage when that flight was super empty. Absolutely ridiculous never flying with them ever again!
Flight was on time. Crew was amazing, minimal announcement interruptions, clean facilities and spaces.
Flight was on time and very comfortable. Staff were friendly and efficient. Food options were good.
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
The experience I had was horrible. The plane was 3 + hours and we got notification on route to the airport. It should have been sooner. Once on the flight everything was okay until we landed and ended up at the transfer desk. They did not provide us anything but discouragement. We were bounced around the Nairobi airport for 8 hours and not being provided any solution. It was finally 19 1/2 hrs that we finally had some progress and got on a flight to Brussels however our luggage is still sitting in Nairobi. Please forward our luggage. Air Canada has made a request to forward our luggage.
There was complete confusion about which desk (no signage) for check in, people cutting the lines cause bad feeling (but no attempt to organize people), very vague instructions about a health visa for Nairobi - did anyone need it? - every check in took way too long, 15 minutes or so, so slow not helped by a lack of language skills (other than Swahili). Any query took all three attendants (one of them was just watching anyway). The flight was then 6 hours late but information was only slowly and intermittently given. And my checked case (despite all this extra time) did not make it to Nairobi so at this moment I don’t know where it is.
Please can they offer actual food on the flights and not just snacks
They changed my checked in seat and when I requested the same seat they said it’s taken. I was not happy with that. I should be given the same seat I assigned when I checked in online.
Overall a very comfortable trip. Boarding process could have been more organized. The food could be better. Crew is excellent!
Staff was very pleasant. Flight was delayed but information on delay was not clear.
