Friendly and helpful staff, throughout. Airplane is noisy. Note - in your questionnaire, you should add n/a (example: on short flights there is no food or entertainment). Thx
The crew members were just okay ,but the food and entertainment need to be improved
No properly information for gat at Tanzania airport, on board written c7 so we were waiting c7 gate, suddenly our name is announce that gate c9 is waiting for us, so thats pooorrr communication
As I have already sent the messages to the head of Air Tanzania regarding the money they made us take at the airport it is pure scam they took more than $300 so that he let us enter the plane and the reason because we have Burundian passports! For foreigners I strongly advise you not to trust this agency
The airline cancelled my flight and as a result I had to book thru another airline. Furthermore, I forfeited $20 with kayak.
Goin to Kenya from JFK was great. I was able to tell I needed help as I can not fly long distances in the economy idea of a middle seat. I became aware on a flight to paris where after the flight for about a month I had a pain in my right leg I feared might be a potential aneurysm + a weak bladder. Coming back at baggage check-in a let the attendant know and she changed me to an aisle, On check-in at the gate they asked if I paid extra for that seat and i said no and I told them what happened the lady downstairs just changed my flight seat and sent me to the gate to wait, the guy then said no the seat is a (I forgot the exact word he used) for sale seat and I said well she did not tell me that downstairs and then he said someone else had this seat and I said she was looking at the same computer screen earlier and I told her my conditionand she changed my seat. He sai come back later ans he'll see what he can do. I came back and he said the plane is filling up fast there was nothing he could do. On the flight there was an open aisle seat that I was able to take (a little earlier than the attendance liked I would admit - but the door was closed and we were about to take off) on. It turns out the seat was not "sold" because the tv screen and control were not working - no sound and no movies - they attendants said they tried to reboot but nothing fixed and it turned out someone knew the condition and just didn't tell me. It's embarrassing to have to tell everyone you see that you have an issue especially at airport gates where it seems everyone's impatient tempers are on full tilt. Beyond this the flight crew were professional and great -food was as good as airplane food can be (I have not yet tried business class to compare) and it was hot too. I will fly Kenyan Air again and recommend to whoever will listen. If you have a policy or mechanism on the Kenyan side I would appreciate knowing ahead of time what my options are. On the JFK side knowing I was a senior and had an issue got better attention. Thank You.
Flight was late! Why ? No one seemed to know. Looks like the planes windows were never cleaned. My phone camera refused to take a picture of Mount Kilimanjaro.
Flight was originally postponed and then delayed further. No communication at boarding gate or via What's ap or SMS to inform you of the new time so you can plan around it.. No explanations or apologies for the delay.
Horrible airline that charged me $300 for my luggage saying my bag was excess luggage when that flight was super empty. Absolutely ridiculous never flying with them ever again!
Flight was on time. Crew was amazing, minimal announcement interruptions, clean facilities and spaces.
Flight was on time and very comfortable. Staff were friendly and efficient. Food options were good.
Flight delay from Nairobi to JFK causing me to miss my connection. While at NBO waiting more than 5 hours for departure, no Kenyan Air representative made any announcement as to why the delay or when a new time would be given.
Very terrible airline. The flights were delayed for long hours and the customer service is terrible. Never flying with Kenya Airways again.
They boarded backwards so our zone meant nothing!!! My TV was broken, the remote was broke, the head set jack was broke! So i was stuck for 15 hours with no form of entertainment!!! The service was ok but they didn't check on us or serve many snacks. They acted like you were a burden when you hit the call button.
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
Please can they offer actual food on the flights and not just snacks
They changed my checked in seat and when I requested the same seat they said it’s taken. I was not happy with that. I should be given the same seat I assigned when I checked in online.
Overall a very comfortable trip. Boarding process could have been more organized. The food could be better. Crew is excellent!
Staff was very pleasant. Flight was delayed but information on delay was not clear.
