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Pros: The timely departure and arrival.

Cons: The aircraft deployed is old no entertainment facility...you cannot charge your phone.

Pros: I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane.

Cons: Nothing

Pros: The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight

Cons: Cabin crew could have checked up on me more often for anything I would need inbetween the meals

Pros: I liked the staff members in the plane. they were very nice

Cons: the food portions are too small

Cons: The flight is too long

Pros: professional and courteous staff. Food is even better than a Lufthasa flights

Pros: The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent.

Cons: Nothing. Everything was fantastic.

Cons: Boarding process, and in-flight entertainment and wifi

Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.

Cons: No entertnainment

Pros: Rwanda Air is the best

Cons: Landing at Kigali was bit rough

Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.

Cons: The breakfast was not as appetizing.

Pros: crew was great

Cons: business seats could be more comfortable

Cons: Very old planes. Poor cleanliness

Pros: Amazingly soft landings, as always.

Cons: Late boarding Late take off Late luggage Broken seat

Pros: The crew

Cons: Wifi

Pros: amazing customer service. great seats and interior. well on schedule.

Cons: no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before.

Cons: Handling and boarding at Schiphol was pathetic

Pros: Crew were rushed. Wifi didn't work. Lost my luggage on one flight!

Pros: Very good,on time good service

Cons: Better seats on business in boing 737 800

Pros: Crew was good. Aircraft was fresh and clean.

Cons: The movie selection is very mediocre

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Pros: WONDERFUL FLIGHTV

Cons: NONE

Cons: Everything is Good.

Pros: Mediocre seats, very friendly staff.

Cons: Better food options, more comfortable seats, easier access to wi fi

Cons: Check in is insanely long. Terminal 1 at JFK as usually Absolutely terrible. Line to go thru TSA is exacting 40 min at 12 am Midnight. We pay so much (in the price of our ticket) to be treated as cattle !!!

Cons: Staff was not helpful at all.

Pros: New 787 seats were extremely comfortable for short-haul, regional. 2-2-2 may not suit some people for long haul. Good selection of in-flight entertainment. Nice sincere service.

Cons: Boarding was unpleasant. Buses to aircraft: had to wait approx 10 mins in the bus on the tarmac whilst the previous two buses unloaded. Then the actual staircase / boarding process took nearly 10 minutes... queueing in 41 degree heat. Muscat is a very new airport and many gates with airbridges were not being used. As the home airport of the national carrier I wouldn't expect tarmac boarding.

Pros: Nothing

Cons: Back to back delayed flights, no entertainment, no food or drinks, slow luggage delivery, etc

Cons: The entertainment system was horrible.

Pros: Ease of transfer and information

Cons: No option on dietary requirements

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.

Pros: The transfer after the flight was very helpful.

Cons: Entertainment was absent.

Cons: Temperature was very hot

Pros: Good service

Cons: Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich

Cons: The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!

Pros: Crew was courteous and professional. Food was okay.

Cons: Seats a little wider and little more leg room.

Pros: Cheerful and very helpful

Cons: The food could be better

Pros: I'm tall so the suit was somewhat uncomfortable.

Cons: Other than the tight space I have no other complaints.

Pros: Everything was good.

Cons: No major complaints.

Cons: Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight.

Pros: The crew was friendly!

Cons: Once again no vegetarian options.

Pros: Amazing crews!

Cons: N/A

Pros: The crew was excellent.

Cons: The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade.

Pros: Nice crew, 1 hr free WiFi

Cons: Significant delay on jetway, temps uncomfortable,

Pros: Crew was professional

Cons: Plane is dirty Food is disgusting Bags treated so badd

Cons: I wish to have little more room on seat for long flight.

Cons: Boarding process, and in-flight entertainment and wifi

Cons: The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable

Pros: The crew was friendly and the seat with comfortable

Cons: The crew run the safety video after take off it’s should be before take off ..

Cons: The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food.

Pros: yes

Pros: Great crew, excellent legroom

Pros: Good flight and crew but.......

Cons: .........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc

Cons: Handling and boarding at Schiphol was pathetic

Pros: Good crew, comfy seats and good food and entertaning

Cons: The boarding was terrible -lots of pushing and shoving

Pros: Was good on time

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: New plane, friendly crew

Cons: Cramped seating, poor signage & boarding announcements

Pros: Good

Pros: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!

Cons: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not

Cons: 1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Cons: Seat comfort

Pros: Bad service

Cons: No

Pros: professional and courteous staff. Food is even better than a Lufthasa flights

Cons: The flight is too long

Pros: Crew was nice & didn’t wake me (but once or twice squished by me in the aisle without saying “excuse me,” which I found a bit weird). Food was good. Not too many announcements or interruptions.

Cons: I would prefer more vegetarian options for meals (one of them had only one [chicken] option, & I don’t think it was because they had run out of vegetarian food).

Cons: Everything is Good.

Cons: Thank you

Cons: Seats are extremely uncomfortable..

Cons: Take off on time. Seats are not comfortable.

Pros: Crew was friendly and spoke English.

Cons: The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example.

Pros: There were bedbugs on my seat

Cons: Higiene

Cons: Transit to jeddah is a nightmare