The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
Boarding took less than 20 minutes total. They offered free snacks and drinks soon after cruising. They offered more refreshments an hour before landing. This was a 3 hour flight. I haven’t seen this post-COVID. I will be flying KLM more often. The cabin was clean and flight attendants were very nice.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
Empty seats next to me - wish it had been for a longer flight!!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
Check in at the desk was very slow pus Security, although not Virgin issue at JFK was a nightmare. 50 minuet wait no time to explore airport and get last minuet gifts. total wait 1.5hours
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
Great crew - old style upper class seats on the older fleet now feels dated
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
Following a paid seat upgrade for enhanced comfort, I encountered an unacceptable odor in my assigned area. It took three hours for the crew to relocate me, and the replacement seat was unacceptably close to the lavatory, offering no improvement.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
The seats are not comfortable if you are not tall.
The flight was cancelled and I was re-routed via an inconvenient routing proposed.
Overall great! They could add more entertainment option. They kept running out of vegetarian food options and I got travel packs. This happened on all legs of the flight. Need to plan for it better - I am sure you have some data analytics from all your travels.
Better service to offer drinks in the middle of the trip
They can improve Everything, a 12 hour flight has just 2 meals and the meals are 7 hours apart, wtf are they thinking. At the very least they should have 2 refreshments like some small snacks with some water or some other refreshments since there are people travelling with medical conditions. The services and seats were genuinely horrible
As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.
Everything about the flight is better,just to work on the food Everything about the food is very poor
Crew was good. Seat was worn but overall okay. The infotainment system is outdated and needs to be updated. BA should provide free WiFi for club world/business class passengers.
My flight from London to Washington was rescheduled without notification which clashed with my Abuja to London flight. At the end of the day thy had canceled my Washington flight. This resulted in stopping at New York to board a local flight American Airline but I have. Been at New York airport for the past 12 hrs . I am not yet home because of flight disappointment
Supervisor at the check in area was very rude, unhelpful and unprofessional. Checking in was rowdy and stressful. Boarding was the same. Food on flight was horrible. Could not get drinking water onboard. Told by flight attendant that they had limited supply. Flight attendants were very disturbing throughout the overnight flight. They cared less about passengers trying to sleep and kept bumping into people as they walked along the aisles with their bodies and trolleys. Just very bad and disrespectful experience.
Delay, no announcements, no support to fast track transfer in Casablanca, made the connection despite all but my bag didn’t make it.
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
Good! except for the in-flight announcement which was very poor. The flight attendant was inaudible with her english language throughout the flight. Her communication was bad, very bad. I could not fantom what she was saying in english and she was very fast you could hardly hear or understand what she was communicating. She needs to improve. Thx
They had everyone line up for boarding and then made us stand there for 30 minutes
Good flight overall Welcoming crew Food needs some improvement especially from Casablanca to dc
When the flight landed, it was still going towards the gate, when everybody got up. Nobody cared that the flight was still in "active taxi" mode. But seems like this is common on Air Maroc flights.
Comfort and organisational prowess of the entire crew. Baggage handling can be better. No had all my luggages after 6days of the flight.
Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.
Really was disappointed in flying in business class starting from lounge which was the worst lounge every Flight almost 6 hours flight the airplane is sooooooo old not comfortable at all food was awful no tv seats was uncomfortable can’t even charge your phone to play any entertainment
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Very uncomfortable chair. Customer service probably one of the worst I have experienced. The AC dis not work, kept us on the plane for over an hour with no water and air condition
Good food. Conscientious staff. That said they need more training on setting up the bassinet.
They should have better communication and dealings with their customer when their flight is delayed or canceled.
It was a nightmare of an experience. The station manager was very unprofessional dealing with an over 5 hour delay and even boarding the flight was a nightmare with 3 plane loads of passengers on other cancelled flights trying to push and shove to get in the one i boarded.
Smooth process. No delay. Need to improve the AC during boarding.
