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They knew what the weather forcast was so should have put us through a tunnel we all got wet through getting on the plane so was cold all the way home also we were running around tge airport from gat to gate changed from 1 to other 45 minute walk each way people didnt know what was happening old people were ending up ill it was to much for them.

Got what we paid for. Food option. Need to carry more stock.

Usual slick event. All the basics covered well. On time, plane full.

The staff were lovely but the plane was very cold .

The flight departured two hours and a half later than the original time flight. We loose our bus and it cost us 108 £. We are not repeating

Has always great flight. You get what you pay for.

3 hours delay, little communication, no refreshments provided despite legal requirements

On time! The wait to board standing outside was miserable. The “priority” boarding is misleading as it does not help the boarding process at all. The bag charges were very high and my expected carry on did not quite fit in the measurement box. The lobby experience at the airport was terrible! Signage and directions were inadequate. The staff was all lovely.

Late boarding as our plane was late arriving from previous flight, then 3 hours sat on the tarmac waiting for a time slot. Then, when we arrive at Birmingham airport, we had to lug our bags down the plane steps, cross the tarmac and lug our bags up the stairs to enter the airport. Horrendous!

Notified as to why there’s a delay with our flight.