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Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Amazing and helpful crew. Great seat.

Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.

Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.

Cons: Squishy space and very late flight unfortunately

Pros: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!

Cons: USB socket on the entertainment on both flight out and return was broken.

Pros: The crew was awesome! The steward was engaging and made us all laugh and feel comfortable for a short flight when he didn’t have to. He had a great sense of humor and gave the kids cookies and wings. Something I haven’t seen in many years. He and the pilots were great!

Cons: Nothing.

Pros: Very professional.

Pros: Had seat open next to me

Cons: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival

Cons: More communication on the flight delay

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Cons: Everything was OK

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Cons: Delay due to strike

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Cons: Still don’t have my luggage yet

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Pros: Flight and the crew!

Cons: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!