Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Would not advise EasyJet for a 5 hour flight…small plane and hence a lot of turbulence. No inflight entertainment so struggle to pass time in cramped seats. We also fell victim to extra charge for our cabin bags, although bag dimensions were ok, but the handle was rigid and slightly fell outside their testing cage!!….never again will we fly with this airline and be party to their scams for making money!
Seats, WC,sizes for today's generation adults, and if technical problems arise a complimentary coffee, water nice for waiting one hours, the rest is perfect (pilot and cabin crew)
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa
Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off
The on board air steward really made the journey. He was very entertaining
Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.
As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for
Because kayak scammed me with false advertisement saying 23kg was included but I ended up having to pay another £200
Pleasant and friendly staff. Comfortable aircraft. Speedy boarding. Took off on time. Arrived earlier than scheduled. Overall very enjoyable flight.
Flight crew were really rude & unwilling to help. We were their last flight of the day & they made it very clear they just wanted to get the flight done & everything we were asking to purchase was an inconvenience. Really disappointed with BA
The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!
BA code for a Vueling flight. All god but the temperature in the plane (too hot when engine not running but otherwise ok)
Food options limited and quality wasn’t very good. I was I was in premium economy and the people in front of me pushed their seats back to fully reclined position which made it difficult for me. My seat wouldn’t recline at all. I suggest that BA restrict the recliner more. Also, the audio in my headset didn’t work unless I held it in all the time. Entertainment choices were good. Customer services is excellent. Thank you to BA team.
It’s the old style plane with the old Ying Yang seats doesn’t compare to other airlines with newer planes.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
Everything was great - but then had to wait one hour for my luggage in Verona…
No priority boarding - all passengers used the business class lane
