Pros: "Sits are very comfortable and the food is amazing."
Cons: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "On time, friendly, good food"
Pros: "Professional nice food"
Pros: "Entertainment options good"
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Largely pain free experience"
Pros: "Comfortable seats, good food"
Pros: "Nothing Really Nothing"
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Pros: "Comfortable, on time and as always good service from Turkish Airlines"
Cons: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Cons: "The worst airline I have ever flown with, worst disruption management"
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Pros: "Well looked after from start to finish!"
Cons: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Pros: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Cons: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Cons: "Would highly recommend"
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "I liked the overall plane journey."
Cons: "Flight was delayed which caused us to miss our connection flight."
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Cons: "Not enough movie varities."
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Cons: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Cons: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pros: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Pros: "surpassed our expectation"
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "Food was fantastic. There were no delays. Very enjoyable."
Pros: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Pros: "Pilot communication"
Cons: "Free snacks & drinks"
Pros: "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Pros: "Crew was ok"
Cons: "50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again."
Cons: "No complaints"
Pros: "Flight crew informed us what was happening although all passengers were accounted for earlier than departure time. Very pleasant crew members and pilots."
Cons: "No entertainment available and no snacks available without purchase."
Pros: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Cons: "Nothing for the price. Although my preference would be BA via London City."
Pros: "The food, the wine"
Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?"
Cons: "Delayed 30 minutes"
Pros: "Good range of in flight snacks and food"
Cons: "No Wifi capabilities"
Pros: "I would like a refund on my ticket"
Cons: "I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay"
Pros: "Smooth journey once we took off."
Cons: "Plane delayed by one and a half hours due to a bit of rain!"
Pros: "On time, comfy seats and helpful staff members. Nothing else to ask"
Cons: "Nothing to dislike."
Pros: "Flew from Gatwick - good airport"
Cons: "Too many children on board"
Pros: "The plane was tidy and arrived in Venice early. Boarding was orderly."
Cons: "There was no entertainment."
Pros: "Everything it was painless"
Pros: "Service was really good"
Cons: "The seats for business class were economy seats but with the middle seat being a tray!! Expecting bigger seats with more leg room. Disappointed."
Pros: "Arrived on time. Routine European short-haul flight from BA with no frills - as expected"
Cons: "Late departure but caught up the time on route. Very busy flight with only middle seats available 1.5 hours after check-in opened."
Pros: "Great crew. Smooth flight. Excellent timing."
Cons: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"
Pros: "Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be."
Cons: "Nothing could have been better."
Pros: "Check in too long for drop off bag otherwise quick boarding, flight early and bagage delivered very quickly"
Pros: "Lots of updates from pilot"
Pros: "All pretty good."
Cons: "I received an email before the flight telling me as the flight would be operated by another carrier there would be free refreshments - but it wasn't and there weren't. Rather odd."
Pros: "Amazing service in club Europe"
Cons: "Nothing to say"
Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"
Cons: "Not impressed at lack of free food on ba flights"
Pros: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Cons: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."
Pros: "Full flight, but still excellent courteous service from all members of staff."
Pros: "Pilot gave good communication of flight progress, and arrived early."
Cons: "Slow boarding and disembarkation processes."
Pros: "On time, friendly crew"
Pros: "The flight was before time on arrival"
Pros: "Flight was on time"
Cons: "BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Pros: "Minor fault identified and notified to passengers prior to take-off, and dealt with immediately. Crew excellent"
Cons: "Cramped seating, the feel of a budget airline now in economy, with seat choice, refreshments and stowed baggage all ‘extra’"
Pros: "The journey was not that long as expected"
Pros: "The flight was quick on boarding and on time in departing"
Cons: "Due to it being a short flight there's no snack, no complimentary drink, nor entertainment. Not that I need all for the quick flight. Maybe provide in flight entertainment through their BA app"
Pros: "Went smoothly and on tome."
Pros: "On time, polite crew."
Pros: "Flight was great, processed quickly both sides. Cabin crew were lovely."
Pros: "Ticket agent was courteous, helpful, set up the positive vibes for our flight."
Cons: "Our experience was great,"
Pros: "Flight good."
Cons: "Your website didn’t tell us bags not included. Cost me an extra£200 at airport. More than poor. Who do I complain to?"
Pros: "On time, smooth and comfortable flight. Crew very helpful"
Cons: "There wasn’t much not to like about this flight. All very good. But so short no entertainment really possible"
Pros: "The staff was friendly and professional, boarding was orderly which was a welcome relief in this day and age. The only saving grace for this flight was the entire crew."
Cons: "Everything except the crew. The airplane interior was ancient and would be better served with Allegiant aircraft and not something that should be on a so called premium route by a once premium company. I would honestly recommend anyone fly Thomas Cook or TUI or even Norwegian before flying British Airways 777s as they are ancient wrecks with no value proposition. I would recommend going by boat before flying British Airways 772. The only time I would recommend flying any of the 772s from British Airways was if walking was your only other choice and even then a nice pair of trainers would probably be more comfortable."
Pros: "Flight was okay and staff where friendly"
Cons: "Delay on take off even though we was early loaded, rusty wings on the plane made you wonder if it would make it!"
Pros: "On time quick boarding and away"
Pros: "Cabin crew was amazing..... didnt mind the delay things happen"
Pros: "Pilot friendly chat at gate"
Cons: "2 hours to offer food through the plane Slow inefficient payment process Bacon roll served with cold Centre - inadequately cooked after 2 attempts"
Pros: "Quick boarding"
Cons: "Disinterested crew; pay for coffee and anything else but don't accept cash or "American" credit cards...tried 2 Visa cards to no avail while crew member said "American" each time...what?"
Cons: "Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future."
Cons: "Boarding was slow"
Pros: "Everything !!!! No delayed seat was great food great multi média great"
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Cons: "The flight was delayed and I missed my next flight. They charged me for the next flight (from Lisbon to Porto) full price but put me on wait list, contrary to their representation (Tap Air as well)."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Pros: "Flight left approx. 20mins early, good service and efficient handling by crew."
Pros: "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Cons: "The flight departure time was delayed for one hour."
Pros: "Nothing, missed the connection"
Cons: "No flight to Faro during late arrival from"
Pros: "Everything from the custumer service, flight departure on time"
Cons: "Long waiting time for my connection flight but i booked it that way"
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Pros: "Space was actually good."
Cons: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."
Pros: "Friendliness of ground and cabin crew"
Cons: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"
Cons: "Slow delivery of bags in Lisbon"
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Pros: "overall good service; seats are full recline leaning type, which isn't the most comfortable solution, but ok."
Cons: "TAP connecting flight was three hours late"
Cons: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."
Cons: "Could have had a vegetarian option for the sandwich."
Pros: "Customer Service was excellent."
Cons: "Viewing options in 38E where i sat, were terribly uncomfortable. The screen i had to look at was off to the left and i had to sit sideways to see the screen."
Pros: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Cons: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."
Pros: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Cons: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Cons: "No usb Mediocre to disgusting food"
Cons: "Flight was late on way back. Also no food optipn for vegetarians"
Cons: "Where to start. No soap to wash your hands in the WC. Air conditioning dripping water to a seat next to us. They run out of on food option we wanted. The flight to Lisbon was delayed. The plain was dirty. One of out seats the entertainment system did not work. We alerted the crew, they did not do anything to remediate these problems. Only bad experience of the trip. Portugal deserves a better airline than this one. Last the best of all, $90 dollars per bag we checked in, so we spent $360 dollars just to carry our luggage."
Pros: "Cabinstaff were friendly and professional"
Pros: "the flight was fine."
Cons: "The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired"
Pros: "Staff good very pleasant. Entertainment good."
Cons: "Bit late into Lisbon and luggage left behind."
Pros: "Crew on board efficient and polite. In flight entertainment on a rolling programme of videos played an an user-friendly player and all in 2 languages. Meols - two of them- stable and standard airline fare served quickly and efficiently by crew. Comfy seat with recline and tilt. Blankets and pillows provided as standard."
Cons: "The wait for check in was almost an hour longer tha. Expected and nowhere comfortable to wait. Executive lounge overpriced and meagre without any reclining seats. May as well have saved the money and used the terminal facilities No in flight magazine available to my seat for on board purchases and very little choice off goods on offer."
Pros: "Nice crew"
Cons: "No VOD No food available in between meals"
Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"
Pros: "Modern appointed plane with places for technology and charging points"
Cons: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"
Cons: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Cons: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."
Pros: "Seats felt smaller than most international flights"
Cons: "Rock hard seats. Surly stewardess. Mediocre to poor food."
Pros: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."
Pros: "Easy trip from London"
Cons: "Not sure what was in the sandwich."
Pros: "Crew and food Were ok."
Cons: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
Pros: "The employees were very friendly."
Cons: "The food service was cancelled due to being short a flight attendant. We were initially advised that the food had not made it to the aircraft. Afterwards we saw the crew eating while we were left with no food or drink service. We then discovered that since they were short one crew member the crew would not serve food or drinks for "safety concerns". It turns out they could have served but preferred to adhere to their union under the guise of passenger safety and remain seated the entire flight doing crossword puzzles and the like which definitely made me feel much safer."
Pros: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."
Pros: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Cons: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."
Cons: "Very poor check in!! We checked two bags when we went to the desk to get our boarding passes.....then when we were boarding the plane, I went through without a problem but my wife was flagged. we were informed that we now had to pay for our checked bags..both of us even though I had already been cleared. 70 dollars was needed...and so with our flight ready to leave we had to just about run 250 meters and then back 250 meters to catch our flight....we are in our 60's!!!!!. If we had to pay we should have been told at check in! and to make matters worse both of our checked bags are carryon size...we only checked them because we thought it would be convenient. Given that it was not our mistake that bag fee should have been waived....very poor customer service to people who have flown TAP many times........"
Pros: "The plane had a helpful crew, the plane was modern in that they had a usb charger and plugs for both US and European voltages and there was plenty of space to relax in during my flight."
Pros: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Cons: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."
Cons: "Oph, I wish I had better things to say about this airline! The person who signed us in for our first flight did so as a "no show" (we didn't know this at the time). That flight was delayed (they didn't have enough room in the plane for luggage and were scrambling to put things below). Once we arrived in at our second location, we sprinted through the airport but arrived at our gate with 10 minutes to spare only to be told that the entire flight was full and that we were not able to board. We asked- how this was possible? We are here on time, we have booked our tickets months ahead of time, and there is no one else here at the gate... it made absolutely no sense. All the staff people did was shrug their shoulders and said that they couldn't help us and that we had to go to the transfer station. My friend and I were upset- by missing our flight we were losing our last night in Barcelona, seeing our friends, etc. before heading back to the United States. Once we got to the transfer station, we were even more confused and upset however, because the staff person there told us that in fact our seats were available and that there was no reason why were not allowed on the flight. However, she shrugged her shoulders and told her that there was nothing that she could do. She offered us a $10 meal card, booked us for the next flight 3 hours later (which put us in Barcelona late at night, way too late to see the city or our friends), and offered us absolutely no help in getting a refund. We asked to see the supervisor and after waiting another half an hour he came out and told us the story about how the staff person in Marrakesh put us as "no shows." This was a complete system failure, however he offered us no refund, no support, beyond telling us to go on the website and filling out a form. Once we got internet, we tried to get to the form- link broken. We called the help line, and after waiting another 20 minutes, we got connected to a woman who said that she couldn't help us- we had to go to the transfer service desk and fill out a paper form there or the electronic contact form. It seemed that every person had been well trained in how to pass clients from one system to another, to see if we would get too tired to file our complaints. No one has taken responsibility for this abysmal failure of the system, no one has apologized, and no one has offered any reimbursement beyond a meal ticket. I highly recommended that people pay an extra $20 for an airline where people are properly trained in how to use their computer systems, where they won't lie to your face, and where they may have a system where complaints and be properly filed and responded to. I have no idea how TAP Portugal is still in business."
Cons: "Lisbon airport. Very antiquated, under-developed compared to other European capitals. Also, for major inter-city flights, it shouldn't be necessary to use external stairs to board a plane these days!"
Lost luggage. After 3 days, still do not have it.
Pros: "There were major challenges on the day. 1. The French Air traffic officers were on strike. 2. A passenger became ill after boarding and had to be disembarked along with his luggage which had previously been loaded, 3. Another passenger became ill requiring paramedic attention while we waited for a lengthy period before getting permission to take off. All these contributed to delays for which the airline and crew had no responsibility. They did their best to keep us informed of progress but once we took off, much of the lost time was recovered in the air. The flight itself was fairly smooth and uneventful. Thank God."
Cons: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."
Pros: "Good price and fairly smooth process"
Cons: "Carry-on luggage and a personal item should be allowed. Seats should recline. And at least 1 free non alcoholic beverage."
Cons: "The flight was delayed by an hour"
Cons: "Late flight and re allocated seats"
Cons: "The flight was delay for 20 minutes other than that is fine"
Pros: "Efficient bag drop"
Cons: "Plane delayed, lack of information. No reason given for the delay when on board. Plane microphone much too loud it was distorting"
Pros: "The man at the self check in was really helpful."
Cons: "Baggage check in online and at the desk in the airport makes me really stressed. It is not straight forward, it is complicated and unclear. Every time I fly with Easyjet"
Pros: "Very friendly and efficient cabin crew"
Cons: "Little leg room - but you get what you pay for and the tickets were really good value"
Cons: "Flight was two and a half hours late. Not acceptable"
Pros: "the crew were great. the flight was smooth. the plane was clean"
Cons: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Pros: "Flight was fine - thank you"
Cons: "Flight delayed by over 2 hours (19.05 flight)... Even the 20.30 flight left before us! Zero communication from ground staff, no food vouchers. Extremely poor!"
Pros: "It landed eventually, crew were friendly"
Cons: "It was 2 hours late leaving. There were no complimentary refreshments provided, not even a glass of water"
Pros: "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Cons: "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Pros: "Self Baggage Check was great, really worked and streamlined. Excellent System"
Cons: "Boarding from Front and Rear doors was great concept but seats were not allocated to Front or Rear so passengers were trying to pass in the aisle when those in the back boarded from front and those in front boarded from back. We were sent to Front for Row 24 next to last row in place. Simple allocated Front and Rear based on seat assignment."
Pros: "Boarding was ok although a last minute gate change was an inconvenience."
Cons: "Delays due to French air strikes and being held on the plane for an hour while we waited."
Pros: "Crew and service was excellent"
Cons: "Boarding was unfortunately a bit of a mess. I was seated in the last row but had to board through the front, with rear boarding opening later."
Pros: "Staff were good. EasyJet kept us informed. There is a high degree of efficiency and you are treated as a paying passenger rather than cattle."
Cons: "Delays seem inevitable with EasyJet on the Belfast route. I can't remember the last time we had one that wasn't delayed by more than half an hour. The scheduled time is longer than any flight has taken, but I think this is actually a realistic approach given the probability of a delay. There is an issue with 2-3 year olds and seat belts - they are not allowed to travel on a parent's lap, but they can wriggle out a lap belt easily and so are unsecured."
Cons: "Crew was so slow in doing anything and kept forgetting water when asling for it. Forgot about 3 times."
Pros: "Great flight and glad we upgraded our seats to XL and crew were brilliant."
Cons: "Gatwick Airport North very congested and very dirty in eating areas."
Cons: "Nothing everything was great :)"
Pros: "Flight was packed, boarding was easy, plane was crowded, in flight service felt rushed."
Pros: "Speedy boarding & extra legroom paid dividends, smooth process through the airport after bag drop with no queuing! Comfortable seats with plenty of space betwen them"
Pros: "I like being on the plane. Especially when I’m going home."
Cons: "Nothing to add."
Pros: "It was nice to land a few minutes ahead of schedule"
Cons: "Having to walk so much to reach the gate"
Cons: "Not enough space in the overhead bins"
Cons: "No air conditioning. Seats uncomfortable and cramped"
Cons: "No controls on boarding, no reason for SB it was agree for all! Problems for family’s with baby buggies! The boy controlling the door was useless! I hope trip home is better?"
Pros: "Quick and comfortable"
Cons: "Toilets on the aircraft could be cleaner"
Cons: "Having to pay for drinks."
Pros: "Slept the whole flight."
Cons: "Speedy boarding was a joke. We speedy boarded onto a bus and then everyone else got on so there was no real speedy boarding getting on the plane at all. This is the second time this has happened, and I am seriously thinking of not renewing my EasyJet Plus Card because of this."
Pros: "Flight was not that late taking off"
Cons: "I think an older plane as space in seats wasn’t the same as I have on previous Berlin flight."
Pros: "Head Stewardarriving over 1 hr lare"
Pros: "we were delayed by some half an hour because of what was said to be over-booking but the pilots however did well to make up the time meaning that we landed right at the scheduled time. Brilliant. We thought this over-booking business was a thing of the past."
Cons: "The inconvenience caused by the over-booking."
Pros: "Speedy boarding. (Paid for)"
Cons: "One hour delay when boarding late passengers after doors closed. Non reclining seats, zero food,drink or entertainment"
Pros: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
Cons: "Nothing too negative to report! Pretty good overall"
Cons: "The seat space was so narrow and little leg room. Much worse than any other easy jet flight I have been on."
Pros: "On time , Ease , crew"
Pros: "Everything ran on time"
Cons: "One Air stewardess kept banging in to me while I was sat in my seat and it's not like I'm over weight and handing into the walk way, they were abrupt and rude to other people flying too. And one refused to give a man some water before we took off for his baby as he had spilt his, I later over heard them as I was at the back where they sit, saying I could have gave him water but he should have been more prepared and brought some with him! I mean to not allow a child some water is pretty low standards especially as he explain that he had spilt his!!!"
Cons: "Too busy selling food and drink to get me a water"
Pros: "Comfortable seats in aircraft"
Cons: "Herding of customers like cattle, bus not big enough for all customers. Gate staff rude, generally All border staff at Gatwick were rude and treated paying customers appallingly"
Pros: "Nothing, misleading customers with 08.00 flights confirmed as 20.00 is unfair and most sledding to customers. I had to cancel within five seconds of receiving misleading confirmation. We had a cruise to catch at 1.00pm so could not take the late flight"
Cons: "See comnrnt above"
Cons: "Being charged £49 for having toiletries in small bag"
Pros: "Quick service."
Cons: "All good"
Pros: "In general i'm a big fan of Easy jet, nothing to claim in general"
Cons: "with the cancellation i had minimal services from airline. Very very poor hotel, transport to be organised on my own, same with food but all covert by easyjet at the end..... i was really badly impress, being a frequent traveller, about the quality of hotel, the worst since years ..."
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Eveything as expected, professional and on schedule
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Too many hours of delay ( 4)
The crew was exceptionally kind. Communication in terms of gate changes could be better
Pros: "Professional and safe"
Cons: "Better boarding (lines too long)"
Pros: "On time"
Cons: "We got sanatizer when boarding which was so small like a stamp, useless"
Pros: "Crew were very professional"
Cons: "The seats"
Pros: "Good flight, easy check-in, direct 4 hour flight"
Cons: "Seat not inclining."
Pros: "Boarding took forever and we were an hour late"
Cons: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Cons: "All was fine"
Pros: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Cons: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Cons: "Flight was late abolutnie 1 hour"
Cons: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Pros: "Friendly crew"
Cons: "Long check-in lines Seats uncomfortable"
Cons: "The flight was delayed for 40 min"
Pros: "The crew was very friendly and helpful."
Cons: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Cons: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Pros: "On time departure"
Cons: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Pros: "Flight arrived"
Cons: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Pros: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Cons: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pros: "The Check in was nice and polite"
Cons: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Cons: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Pros: "We got to our destination."
Cons: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "There wasn't any delays, perfect landing"
Pros: "The Crew was excellent"
Cons: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Pros: "Cheap flights, priority boarding."
Cons: "No meal included, no entertainment provided"
Pros: "Quick to board, smooth take off and landing"
Cons: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Pros: "Pleasant staff."
Cons: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pros: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Cons: "Very very routh unprofessionally and disrespectful check in person . I did not receive by boarding pass through the email and was charged with 35 euros to have my boarding pass printed ! The clerk raised his voice and was disrespectful to me and other customers. The flight itself was ok, nothing special but not bad either."
Pros: "Price price price"
Cons: "Messy boarding"
Cons: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pros: "Everyone was really friendly and accommodating to my needs"
Cons: "40 minutes late taking off - sitting on the plane"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "Flight attendance service was great and smiley"
Cons: "Nothing much"
Cons: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Pros: "Flight on time"
Cons: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Pros: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."
Pros: "only good for short flights....the price.."
Cons: "not comfortable seats"
Cons: "Boarding and getting off the plane via bus"
Pros: "The don't say the truth"
Pros: "They robbed me saying low cost wizz sucks up airline Took my 30£ for not checking on line I already post on social media about it so the whole world knows about wizz suck airline in the world"
Cons: "Rude people on the counters racist cheating in the name of low cost never ever recommended to even my enemies that much cheaters robber other customers said is all lie"
Pros: "Luggage restrictions make people be more aware of space, which turns into less fighting for overhead space and faster boarding."
Cons: "I still struggle with any airline that doesn't give water for free. I also sat in an exit row and no one from the crew even talked to me at all to see if I understood my duties."
Cons: "I ordered a ticket and got a confirmation email. Unfortunately I could not check in online. I arrived at the airport and found out that I did not have a ticket. This story cost me a lot of money and a lot of time"