I liked the reliability. I liked less the chair comfort...
My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
The crew were polite and courteous. The Pilot did an excellent landing. It was very smooth and gentle. My only regret is that I was charged twice for my luggage . The attendant gave me no receipt . I didn't realize until I was about to board. How can this be resolved? Thank you.
Check in slow even though completed online check in, there was no bag drop available so had to query for 90mins as only 2 staff on desks.
Flying to a far away destination is a miracle in itself, so please take these with a grain of salt. The seats are a bit tired, and need a freshen up. The entertainment could be a bit newer, especially with all services available now. The food really is where we need help. But again, flying is a privilege, so all is good.
Never book through a third party. Book through Air transats website. Terrible process to get help and many issues happen with them and sister companies because half the flights you book with them aren’t even through air transat.
Extra attention to kids, thank you, we appreciate! Perfect landing
From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.
Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
Poor service. Check in person at the COUNTER was ruthless and threaten to call police instead to look for better plan or actions. VERY MANERLESS lady. KICKED US OUT OF OUR RESERVATIONS. ABSURD
There was very little premium experience. The check in was awful with a 40 minute line and service making me feel like I was putting them out. The lounge and gate experience was scattered and not well organized. the only good thing was the seat. Food was bland and barely edible. Overall I found it wasn't premium at all rather a cheap low class experience.
My seat was at the very back of the aircraft, and there was no overhead space available near my seat. The flight attendant told me to go back towards the middle of the aircraft to store my carry-on luggage. I politely explained that I would do so once boarding was completed and the aisle was clear, as passengers were still boarding behind me and it was impossible to move against them. However, she kept insisting that I go back immediately, speaking to me in a very rude and aggressive manner. The situation escalated unnecessarily, and I found her attitude extremely unprofessional and unacceptable.
The seat configuration was insane. Horrible. Had to jump over sleeping people to go the bathroom. The food was the best we’ve had in any Business class.
Our plane was delayed for an hour because they had the wrong tow truck that pulls the plane out of the gate. An hour late just to find the right vehicle that pushes the plane out of the gate area! The delay made us barely make our connecting flight but of course our luggage didn’t make it. So no luggage when we arrived at our destination.
Best: Flight attendants. Worst: Bags took forever to receive at LAX despite being tagged Priority - at least a 35 minute wait.
Very good. Flight on time. Cabin crew were all really friendly.
All the British airways staff were very helpful and friendly. Every thing was very smooth running from checking in boarding and arriving 40 minutes early. Which is a brilliant start to your holiday.
Make the seats stationary. Very little room as it is without allowing the person in front of you to recline. Particularly when you are trying to eat or have you drink on the tray.
We were delayed due to technical fault but captain kept us informed and did his best to make up time. Service by cabin crew was adequate, food was pretty poor, seats were cramped and uncomfortable. We fly BA nearly every year and we notice standards dropping generally. That’s a pity for our national carrier! However, florida is our first choice for holidays and we will be back!!!!
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
Food situation was bad. Also movie choices when compared to other airlines was terrible. Seats very narrow. My tv didn’t work.
They didn't even give us water, everything was sold
Terrible experience - we won’t be flying with Air Europa again
The crew was not kind , just doing their job but very cold people
No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.
Very small dinner, NO breakfast. You have to buy an earphone.
The flight, the staff and the airplane were all fantastic. I highly recommend.
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
Boarding was smooth and speedy. Pilot explained route and that even though we taxied a little later than planned a tail wind meant we landed earlier than expected.
Because kayak scammed me with false advertisement saying 23kg was included but I ended up having to pay another £200
Pleasant and friendly staff. Comfortable aircraft. Speedy boarding. Took off on time. Arrived earlier than scheduled. Overall very enjoyable flight.
Flight crew were really rude & unwilling to help. We were their last flight of the day & they made it very clear they just wanted to get the flight done & everything we were asking to purchase was an inconvenience. Really disappointed with BA
The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!
BA code for a Vueling flight. All god but the temperature in the plane (too hot when engine not running but otherwise ok)
Food options limited and quality wasn’t very good. I was I was in premium economy and the people in front of me pushed their seats back to fully reclined position which made it difficult for me. My seat wouldn’t recline at all. I suggest that BA restrict the recliner more. Also, the audio in my headset didn’t work unless I held it in all the time. Entertainment choices were good. Customer services is excellent. Thank you to BA team.
It’s the old style plane with the old Ying Yang seats doesn’t compare to other airlines with newer planes.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
Everything, every step of the process, from check in, to boarding, to exiting the plane was organized, efficient, and orderly. Excellent experience!
We got there safe, direct, and no complications. As BVC airport is small its over 6 hours on a plane designed for short haul, no entertainment, very limited menu choices at awful prices. The coffee is dire and the price of a bottle of water is shocking, considering how drinking water on long flights is recommended by tui and every agency when it comes to flying. We were fortunate enough to be in a position we can afford the emergency exit seats, it doesn't make the seat comfier though and doesn't stop people who haven't paid for a seat just moving and sitting there anyway. Boarding wasn't on time at either end, of either flight. Flight times are not great, and the sales rounds go on too long leaving very little time for people to try and nap. Unfortunately that's true of many agencies. As I said though, we got there and back, without incidents, safe and semi sane.
Missed slot to leave so we were on the plane for an extra hour. The seats were really uncomfortable and the food was poor. The experience makes me think twice about flying as I suspect they are all similar.
Fine, charter flights. Plane full, and staff nice and friendly. No option for free food or drink. Entertainment through paid app.
The 737-8 is too small for the length of flight especially if there are any delays
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
