Long delays. Boarding process very hard to hear. Chaotic. Not good
Cons: "Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline..."
Cons: "We have could have left, still in airport Mexico City"
Pros: "Loved it ... I had a layover and my flight from the other airline was late ... did t have a chance to che k in and Aeromexico printed my my boarding ticket at no cost and saved me time to catch my flight !"
Pros: "Fast and efficient"
Pros: "Good route, with short layover in Mexico. Boarding in CUN very efficient."
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Pros: "The crew was amazing. Made my mom feel welcomed and special."
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Cons: "While I completely understand the visa policy the flight attendants should be more educated in regards of the visa, and ESTA required to enter the US. As a Canadian I am not required an ESTA to enter the US at any time and I had to politly argue with the airline employe at check-in over that mater."
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "The time, wasn't long flight"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "I fly a lot for business so I have seen my fair share of issues. I can honestly say AeroMeixco compares to a bad budget airline in the USA if anything goes bad."
Cons: "Hard to believe a national airline can be so unorganized. When you ask staff why the info board does not get updated or HAS WRONG INFORMATION, they just shrug it off by saying “This is Mexico, sorry”. Truly inexcuseable. Even their website has wrong “real-time” info; showing the flight is in Mid air while we are trying to find out which gate we should go to. Never again."
Cons: "Had to spend the whole day in airport due to justfly booking error"
Cons: "40 minutes late, no entertainment on board, poor menú."
Pros: "Tv on flight with good movie selection"
Pros: "excellent atention"
Pros: "Puntualidad y Servicio."
Pros: "The boarding and crew was very professional"
Cons: "Have no complaints about trip"
Pros: "No hassle."
Cons: "Food was awful...did not even eat it."
Cons: "Charge for baggage"
Cons: "No TV screens for entertainment on a long flight made for a very long journey."
Pros: "On time."
Cons: "Airplane seemed a bit old."
Pros: "Everything good."
Cons: "Not complain. Aeromexico better to fly."
Cons: "difficult to turn off screen"
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Pros: "The seats were nice"
Cons: "My only food option was ham sandwich and I do not eat ham"
Pros: "Hatted !"
Cons: "Extremely disappointed. The flight was cancelled and next day it was delay for about 2:30 hrs and they let us waiting inside of the plane got about 1h 30 min . I will never use air Mexico again"
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Pros: "Staff was very courteous and helpful"
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Pros: "Didnt let me go to the VIP lounge."
Cons: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."
Pros: "Convenience Service"
Pros: "Good airplane"
Cons: "Over 1 hour late. Apparently airport related."
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Cons: "Luggage took a really long time to come out."
Pros: "Food was pretty good for Airlines."
Cons: "Boarding was supposed to be at 5:30 and departure at 6:20 They had people standing in line for one hour and 20 minutes, including me. Boarding started at 6:30 and departure was at 7:02. Not good."
Cons: "Not enough drinks offered"
Cons: "Retraso de una hora 40 minutos"
Pros: "When I got to the airport aeromexico switch me to direct flight that was awesome"
Pros: "The crew was better on this flight."
Cons: "It was an old plane and the seat were very uncomfortable."
Cons: "Delayed flight by three hours, then right before flight they had no gate and kept promising we would have one in ten minutes. That went on for two hours. Then they moved it back another 5-6 hours and everyone waited in line for another two hours to get things sorted out before they cancelled it. Also when I exited From Cabo they made me go through security all over again because they had no boarding pass for this flight. Big waste of time and money."
Delay caused me to miss my connecting flight
Great flight and crew. Left on time arrived early. Couldn’t ask for more.
Pros: "The flight was on time and the plane was clean and new."
Cons: "Why do we accept this humiliation from AA, they charge for breading inside the plane, they don't give anything nice to eat or drink, and the tickets are more expensive than others. You know why?, Because we are stupid"
Pros: "Everything was easy"
Pros: "Arrived safely."
Cons: "Bumped from business to coach and given a lousy $300 voucher."
Pros: "The crew and the service was excellent."
Pros: "Flight was comfortable and crew was very helpful!"
Cons: "Be on time!"
Pros: "We sat in the rear of the plane and had all kinds of room. Just with the crew performed better"
Cons: "The crew seemed unfamiliar with the aircraft misdireting passengers to the wrong areas making the boarding process a complete mess"
Pros: "Just ok"
Cons: "No customs forms on board. Big inconveny"
Pros: "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
Pros: "People on the planes were nice"
Cons: "The guy at the gate in france made me check my bag, he said it was due to the size but people were walking by with bigger bags and he didn't seem to care about them at all. Not sure why he singled me out. Also took my passport, which he wasn't doing for other passengers and told me to board the plane. I had to ask multiple times for him to return my passport. Not sure if it was his first day or something but it was a very frustrating experience."
Pros: "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
Cons: "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."
Pros: "Frequent updates on lightning in the area ( causing delays). Full service on board while we were wIting for weather to clear. Very good i flight service."
Cons: "Just the weather — so nothing anyone can control"
Pros: "The plane was late but from that point everything was fine."
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Pros: "Entertainment and crew"
Cons: "Not much room to move around for such a big trip"
Pros: "The boarding was quick and easy."
Cons: "This was my first time on a British Airways flight and I wasn’t to pleased. I asked for a soft and the crew member took nearly an hour to bring me one. I was sitting in a crammed seat and to make it worse the tv wasn’t working. It was on but I couldn’t change any channel. It was over a 6 hour flight that seemed even longer."
Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."
Cons: "Seats are small and not ergonomic"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Cons: "For the planes first flight of the day the crew deicing process caused a 75 minute delay. On return flight at 10:15 pmwe waited on the runway for over 30 minutes because the ground crew wasn’t ready. There were no other planes in or out anytime near our landing"
Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Flight was on-time, smooth, with friendly service."
Pros: "Plenty of leg room."
Cons: "No arm room when someone the size of an NFL player sits next to you and falls asleep with their arms relaxing into your space. Then they sleep open-mouthed with bad breath. I paid extra for that?"
Pros: "I liked the easy boarding and exiting process. I liked the crew, they are all trained very well and seem to enjoy their jobs."
Cons: "A lot of the planes have not been updated and have poor comfort and entertainment. This is unfortunate, due to the price that we are paying for this travel."
Pros: "Great flight"
Cons: "No food"
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Cons: "My bag was lost and was not woken up for meal or provided a meal when I asked."
Pros: "Nice seats, friendly staff and crew."
Cons: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."
Cons: "They forgot our vegetarian meal, although I triple checked that we had ordered it."
Cons: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Pros: "Everything. In flight entertainment was great and service as shops."
Cons: "No issues."
Pros: "The snacks are good and the seats are fairly comfortable. The entertainment options were nice too."
Cons: "But paying $8 for 30 mins of Wi-Fi is just outrageous. I did not, and will not ever pay that much for internet service. Additionally, my bag was asked to be checked at the gate. Mind you, my bag was a Airline Compliant design, that fit into the overhead bin sideways on the same sized plane going out to Chicago. If the flight were full, I would understand them being cautious about space, but the plane was barely over half full. It was just an annoying inconvenience."
Pros: "nothing really good to say"
Cons: "American airline is late most times. I don't really like flight attendants on AA flights. Not polite. I only fly just because it was available I"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Pros: "Flight was oversold so they upgraded us to first class at no charge"
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Cons: "Food was expensive and not well put together."
Cons: "Having to pay $50 to check bags when if I had been able to to Ak Air check in they would have been free"
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Pros: "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
Cons: "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."
Pros: "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
Cons: "Too confused!"
Pros: "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Pros: "Friendly clean and spacious"
Pros: "Getting off"
Cons: "This route needs a bigger plane. Always packed. Only a few rows of business class. Took off nearly an hour late. Economy on BA is very much a budget airline experience."
Pros: "Good flight, no complaints"
Cons: "No complaints"
Pros: "The captain was very apologetic and the crew were friendly."
Cons: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."
Pros: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Cons: "Nothing for the price. Although my preference would be BA via London City."
Pros: "The food, the wine"
Cons: "Delayed 30 minutes"
Pros: "Good range of in flight snacks and food"
Cons: "No Wifi capabilities"
Pros: "I would like a refund on my ticket"
Cons: "I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay"
Pros: "Quickness of flight."
Cons: "Came round collecting cups etc within minutes of being served. No sky shop. And I was sitting in 3rd row (by choice) but didn't know I would have a curtain inches from my face for most of the journey."
Pros: "Smooth journey once we took off."
Cons: "Plane delayed by one and a half hours due to a bit of rain!"
Pros: "On time, comfy seats and helpful staff members. Nothing else to ask"
Cons: "Nothing to dislike."
Pros: "Flew from Gatwick - good airport"
Cons: "Too many children on board"
Pros: "Service was really good"
Cons: "The seats for business class were economy seats but with the middle seat being a tray!! Expecting bigger seats with more leg room. Disappointed."
Pros: "Arrived on time. Routine European short-haul flight from BA with no frills - as expected"
Cons: "Late departure but caught up the time on route. Very busy flight with only middle seats available 1.5 hours after check-in opened."
Pros: "Great crew. Smooth flight. Excellent timing."
Cons: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"
Pros: "Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be."
Cons: "Nothing could have been better."
Pros: "Check in too long for drop off bag otherwise quick boarding, flight early and bagage delivered very quickly"
Pros: "Lots of updates from pilot"
Pros: "All pretty good."
Cons: "I received an email before the flight telling me as the flight would be operated by another carrier there would be free refreshments - but it wasn't and there weren't. Rather odd."
Pros: "Amazing service in club Europe"
Cons: "Nothing to say"
Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"
Cons: "Not impressed at lack of free food on ba flights"
Pros: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Cons: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."
Pros: "Full flight, but still excellent courteous service from all members of staff."
Pros: "Pilot gave good communication of flight progress, and arrived early."
Cons: "Slow boarding and disembarkation processes."
Pros: "On time, friendly crew"
Pros: "The flight was before time on arrival"
Pros: "Minor fault identified and notified to passengers prior to take-off, and dealt with immediately. Crew excellent"
Cons: "Cramped seating, the feel of a budget airline now in economy, with seat choice, refreshments and stowed baggage all ‘extra’"
Pros: "Went smoothly and on tome."
Pros: "On time, polite crew."
Pros: "Flight was great, processed quickly both sides. Cabin crew were lovely."
Pros: "Flight good."
Cons: "Your website didn’t tell us bags not included. Cost me an extra£200 at airport. More than poor. Who do I complain to?"
Pros: "On time, smooth and comfortable flight. Crew very helpful"
Cons: "There wasn’t much not to like about this flight. All very good. But so short no entertainment really possible"
Pros: "The staff was friendly and professional, boarding was orderly which was a welcome relief in this day and age. The only saving grace for this flight was the entire crew."
Cons: "Everything except the crew. The airplane interior was ancient and would be better served with Allegiant aircraft and not something that should be on a so called premium route by a once premium company. I would honestly recommend anyone fly Thomas Cook or TUI or even Norwegian before flying British Airways 777s as they are ancient wrecks with no value proposition. I would recommend going by boat before flying British Airways 772. The only time I would recommend flying any of the 772s from British Airways was if walking was your only other choice and even then a nice pair of trainers would probably be more comfortable."
Pros: "Flight was okay and staff where friendly"
Cons: "Delay on take off even though we was early loaded, rusty wings on the plane made you wonder if it would make it!"
Pros: "On time quick boarding and away"
Pros: "Cabin crew was amazing..... didnt mind the delay things happen"
Pros: "Pilot friendly chat at gate"
Cons: "2 hours to offer food through the plane Slow inefficient payment process Bacon roll served with cold Centre - inadequately cooked after 2 attempts"
Pros: "This flight was what you should expect - smooth boarding, helpful and friendly crew, good food and drinks service etc."
Cons: "The wash bag is now so limited- the bare minimum (and that's in business class!). No comb even. No face wipe either. It's an obvious thing to economise on from the airline's point of view, but it doesn't really have to cost them anything. And the choice of new films was somewhat disappointing - they are relying quite a lot on older films. and no duty free at all (the crew were apparently not given the correct paperwork to allow sales). This was disappointing as I had been hoping to pick up a dual SIM gadget. None of these minus points are major, but they detracted from my enjoyment of the flight"
Cons: "A two hour flight and they ran out of time to serve drinks. Maybe if BA reversed their ridiculous decision to charge for drinks, it wouldn't take them so long."
Pros: "Crew friendly"
Cons: "Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines"
Pros: "Everything was on time."
Cons: "It is a very good flight i seen. The flight was timely. Landing was very good."
Cons: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."
Pros: "Crew treated you well, boarding was organised and as a silver club card holder I was rewarded with priority boarding (less queues, less hassle)."
Cons: "Old style entertainment console, small screens, no usb or plug point for charging."