£368 Find Cheap Flights from London Gatwick Airport to Washington, D.C.

Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.

The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.

Delays at check-in, seemed like they were short ground staff at the time and some passengers needed extra processing.

The Experience Was Torture Spend a few extra dollars and avoid Icelandair at all costs. There is absolutely no refreshments, no food, no drinks. Only water, coffee, tea are free and at only half a tiny cup. Entertainment is limited selection of films, shows and mostly outdated. The seats are smaller than usual, with no cushion, no pillows, no blankets. First time in my life have I witness an airline asking for donations in spare change for a charity. With all the money Icelandair saves by starving the passenger, they can afford to give this charity on their own.

Again, we paid $ 328.00 for specific seats are were assigned those seats.

Having been prepared for paying for everything on board other than water, coffee and tea the service was OK. Food and drink is expensive but the food was OK if limited in scope. Plane was clean and obviously well serviced. After complaining about having to walk in wind and rain to a get a bus to the airport the same thing happened at Portland. I’m sure you could get a terminal gate flight, complimentary food and drink for not much more money without traipsing through rain and slush in Reykjavik. Not bad but not great.

If there was a disclaimer regarding food service or lack thereof, l missed it. If l had known l would have prepared better. Same with transferring at Reykjavik. No information about disembarking via stairs into rain, slush and puddles deep enough to swallow a foot. After being treated to haute cuisine restaurants and warm inviting environment during the flight, the airport is, let’s be kind, disappointing. Plane was comfortable, Airbus, staff were welcoming enough. I would likely try the route again. Maybe have a night and day in Iceland. Maybe not.

They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1

The boarding process seem to take longer than necessary, resulting in a 20+ minute delay

It was too cold in the plane my feet froze