Daily cleaning, installation of cabin HEPA filters on flights from London Gatwick Airport to United States
Finnair, British Airways and American Airlines have all waived their change and cancellation fees on flights from London Gatwick to United States. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 9h 20m
Most visitors from London Gatwick Airport will not be allowed to enter United States. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for United States
Visitors from London Gatwick Airport are not required to quarantine after entering United States.
Visitors from London Gatwick Airport must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to United States.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "The seat was comfortable. The price was not."
Cons: "comunication with the custumer"
Pros: "Seat was comfortable"
Cons: "Food options"
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "I like the ear plugs and face mask."
Pros: "The air hostress were wonderful :)"
Cons: "Information on delays, accurate information on where our bags were, offer to help short missed connections"
Pros: "Service was awesome, 100% recommended"
Pros: "Boarding and on time departure"
Pros: "All attention"
Cons: "No comment"
Pros: "Best company ever"
Pros: "Ride was great"
Cons: "Had to pay for earphone"
Cons: "The Black guy service is not good"
Cons: "No hot beverages available."
Pros: "I love it"
Cons: "No food"
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Pros: "Staff was professional. I had legroom too!"
Cons: "Bumpy ride"
Cons: "The 3 hours delay"
Pros: "Easy, comfortable, quick."
Pros: "The food was good"
Cons: "No comment"
Pros: "efficient, clean"
Cons: "the only adult film was in Spanish....there was no other choice except a Disney movie."
Cons: "SFO organization and signs"
Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"
Pros: "Everything but not esp food"
Cons: "No free headsets"
Pros: "Plenty of legroom, even in economy"
Pros: "First airline I've been on with wi-go that really works. Plane was immaculate."
Pros: "The people were very kind and constantly available."
Pros: "very smooth landing"
Pros: "JetBlue is a excellent airlines"
Cons: "nothing to unlike"
Pros: "Very Roomy"
Cons: "Flying through New York JFK, airport and customer service is very poor."
Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"
Pros: "Потеряли один чемодан"
Cons: "It was great!"
Cons: "Wasn't on time"
Pros: "The seating space"
Cons: "Excessive delay on departure"
Pros: "large space to sit"
Pros: "Everything went great."
Cons: "Incomodos asientos. Pasajeros con mal olor en axilas."
Cons: "It was too warm. The air above was not cool"
Cons: "Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate."
Pros: "leg room! excellent entertainment options"
Cons: "long lines. delays waiting in hot jetbridge"
Pros: "Crew was good."
Cons: "Didn’t get the seats we paid for. We should have been in row 3 but ended up in row 30."
Cons: "No AC and awful smell"
Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."
Pros: "The attendants are all nice and efficient!"
Pros: "Not a lot."
Cons: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."
Cons: "See above"
Cons: "The seat bottom cushion was extremely uncomfortable."
Pros: "Ok price"
Cons: "No checked bags included, but this was unclear at the time of purchase, even though it was an international flight."
Cons: "Boarding at KEF needs to be more organized."
Pros: "Pillows and blankets free of charge."
Cons: "You had to go through their customs to change plans. Then you had to board a bus to get carried over to your connecting plane. There was not enough time allowed between flights to do that. They did not have enough bathrooms for all the flights coming in at the Iceland airport. Iceland Air is basically a travel agency in an airplane for Iceland. A lot of pushing by the company to stop in Iceland for a few days and buy Iceland products. It was a lot of hassle to cross the Atlantic on Iceland Air, and I will try not to use them again."
Pros: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Cons: "There were no snacks"
Pros: "The beet salad and the bouillabaisse were both excellent. The flight attendants were attentive and helpful. Wide selection of entertainment choices."
Cons: "Our connection from Zurich arrived as boarding had begun in Reykjavik. When we arrived at the gate, it looked like business class had already been called, so there was HUGE mob gathered about the gate including small children. An employee worked her way through the crowd randomly checking passports and marking boarding passes. Eventually we made it onto the shuttle which drove us out to the plane. I wouldn't like to fly Icelandair overnight because I wouldn't be able to sleep at all in the business class seats since they don't recline that much."
Pros: "Spacious and great service. I will fly Icelandic again."
Pros: "Inexpensive tickets"
Cons: "No inflight meals"
Pros: "Poor communication. Old planes. Late departures and arrivals. And the staff has zero f@;$s to give."
Cons: "See above."
Pros: "The lights in the cabin were great set up to look like the Aurora"
Cons: "Offered 1 drink and no snack. Rarely do you see the crew on their flights"
Cons: "Again, there was no jet bridge to board the plane in Reykjavik. When we arrived in New York, it took 1.5 hours for our bags to arrive on the baggage carousel. That is an absurd amount of time to wait for your bags, especially when the crew's bags were unloaded from the plane within 30 minutes of landing."
Pros: "The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive."
Cons: "Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines."
Pros: "Better movies assortment and also TV Cooking newtwork"
Pros: "Entertainment was broken the entire flight; unable to charge electronics; food available for sale was really limited. All in all, not a great flight."
Cons: "No acknowledgement from the crew or apology about broken entertainment system."
Pros: "Free movies and interesting Iceland travel videos, glacier water, peaceful music."
Cons: "I didn't like one mass line for all economy tickets when it came to boarding- I prefer airlines that call people to board by group. Less hectic."
Cons: "Extensive delays"
Pros: "They left on time and arrived on time."
Cons: "Maybe, if not a meal, some snacks."
Cons: "Airport in Iceland severely overtaxed. Too many panes and people, not enough infrastructure"
Pros: "The service was superior. They made sure my younger daughter were occupied and gave a small gift and snack. The movies were great way to pass the time, overall experience were great! We would be a return customer for sure!"
Cons: "Nothing really, we are very pleased!"
Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."
Pros: "The entertainment was really terrific, selection was good and the equipment was brand new."
Cons: "I felt like it was bumpier than other flights I've been on. I know that's highly subjective and a product of weather but it felt like it was excessive. There wasn't a lot of communication about conditions from the flight crew like I've had on other flights. It took forever to board."
Pros: "I liked that they provided bottled water when boarding. The seats were comfy and had sufficient leg room. The crew was friendly."
Cons: "I think that for a flight of this length, a complimentary meal should have been provided. I had to purchase a meal. While it was satisfactory, I felt that $15.00 was excessive."
Pros: "See previous review.. Best of the best."
Cons: "Baggage claim took over 1 hour."
Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"
Cons: "I paid a lit of money for the flight from JFK and there was no food on the plane."
Cons: "The attendant taking our tickets to board was very obnoxious. I complained to the crew chief who agreed her behavior was unprofessional."
Cons: "The seats in premium economy were extremely uncomfortable and because of this I doubt I will be flying Icelandair ever again."
Pros: "I was worried due to the negative reviews about the airline , but the flight was on time, the cabin comfortable, the crew friendly, and the ride was smooth."
Cons: "I didn't like that they didn't serve a meal or man the flight, but that's what you get when flying a low cost carrier. No frills."
Pros: "Seats are comfortable."
Cons: "Boarding was unorganized."
Cons: "Seat 8G does not have a window."
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Pros: "Generally well run and a pleasant experience."
Pros: "Seat was comfortable"
Cons: "In addition to the above when i finally got to JFK my luggage was still lost"
Cons: "Delay on boarding"
Pros: "Entertainment very good - lots of good movies that I had not seen. I love that there was not an extra charge. The service on the flight was good."
Cons: "The boarding process in Reykjavik was just awful. First we had no warning that Gate D would require such an extensive wait, so we spent too long in terminal eating and then panicked that we might miss our flight. Next there was a problem boarding our plane. There weren't enough buses, so we spent over an hour standing in a cramped line that snaked down the hall in an extremely crowded airport with people trying to squeeze though us. It was really uncomfortable. The worst was the crew waited to process people and send them in to the waiting area until a bus arrived, so this added to the wait time. I think tourism is popular in Iceland now and you all need to figure out how to make your systems better. I loved Iceland but I wold seriously need to think hard before booking another flight with you."
Pros: "Nice to have free beverages, USB outlets, good customer service."
Cons: "Not enough leg room; had to switch seats so family could sit together; meals still cost extra on international flights"
Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."
Cons: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."
Pros: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Cons: "I had no complaints - the flight was just what it should have been ie no issues"
Pros: "Smooth flight"
Cons: "It was delayed"
Pros: "Boarded on time, flight crew was friendly, nice amenities like pillows, headphones and blankets."
Cons: "The food was ok could be better and WiFi didn’t work."
Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Pros: "Good entertainment options, Good food options, Pleasant staff and flight attendants"
Cons: "Seats were not as comfortable as the ones on the British Airways flight I took from NYC to Rome."
Pros: "Bumped up to better seats than we paid for. More space mkes a long ride easier."
Pros: "Movie selection. Decent room in each seat. 2x4x2 setup is nice."
Cons: "Bad service. Attitude from flight attendants. Food just okay."
Pros: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Cons: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Pros: "Boarding process was smooth."
Cons: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Pros: "This trip would have been another good experience for me flying with Iberia if it wasn't for the man that was sitting behind me. He didn't want me to recline my seat because he wanted to cross his legs... I told him that the guy in front of me had his seat reclined all the way and I wanted (sort of needed) to do the same, then he got aggressive with verbal abuse, called me names and he punched my seat. So I called the flight attendant and told her about the incident. She was nice and calm and told the man in a very respectful way that I wasn't doing anything wrong and he should not behave in an aggressive manner, etc. The man kept mumbling insults addressed to me while talking to his wife and making sure I was hearing it.... And he kept kicking my seat every now and then, and made a fuss every time he went to the toilet. He really ruined my flight experience to New York."
Pros: "Comfortable flight good crew and entertainment"
Pros: "Lunch meal was good. Flight attendants were friendly."
Cons: "The temperature on the flight was VERY hot and uncomfortable! Seats were very cramped and uncomfortable. Not at all an enjoyable experience. Flight was delayed and passengers were bussed to another aircraft for outside boarding. Connecting in New York was very rushed and stressful due to the delay."
Pros: "Aircraft is comfortable (A340-600)"
Cons: "One of the flight attendants was rude."
Cons: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."
Cons: "Very hard to get any information about connective flights. I had 1 hour between the flights and I asked the assistant at the passport control to help me to get through, she said that everyone needs to stay in the same line. I pushed myself through, which I never do, and run all the way to the gate, and hardly made my flight. It is very hard to get any information because most employees don't speak English. I will never fly with Iberia again. I would rather pay more and fly with another company. I was very upset about my flying experience."
Pros: "The flight was comfortable and crew was good."
Cons: "Boarding was a nightmare. They need to load back to front."
Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."
Pros: "Very limited - no vegetarian option. Was not enough quantity. No snacks in between"
Cons: "Lack of organization"
Cons: "I really enjoy flying in your airline"
Pros: "Transatlantic flight with 1980-s entertainment. Both ways...Thirld world ...I was ashamed the airline was American"
Pros: "I was pleasantly surprised by the amount of legroom. Service was pleasant."
Pros: "Not enough vegetarian meals."
Cons: "my bag was lost"
Pros: "We like the food, the entretenment service, the airplane was new and flight attendants was very polite !!!"
Pros: "Seating was very comfortable. Good food and beverages. Was offered beer and wine as well with our meal. Extensive selection of entertainment at seat."
Cons: "Boarding was a little confusing. No overhead signs to indicate boarding groups. Announcements were hard to hear. Stewards were hard to contact mid-flight to ask for water to drink. A long flight, and it would have been nice to have more available."
Cons: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Pros: "Crew was friendly and service was great. Food good and had a great selection of movies. Thanks."
Pros: "The staff were extremely friendly and courteous. The flight was very smooth."
Pros: "Didn't happen!"
Pros: "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."
Pros: "Everything was great."
Cons: "Boarding was a bit late."
Cons: "Waiting for luggage at JFK."
Pros: "Thought the crew did a good job."
Cons: "3 people in my group; not seated together; given different boarding groups; I was TSA pre-check, they weren't. Food was horrible. Plane was cramped and DIRTY. In flight entertainment useless since small screen was too far away for me to see. Despite Iberia flight number, this was an American Airlines plane and crew."
Pros: "The flight was great. The crew was very attentive and helpful."
Cons: "We wasted 20 min. with the checkin machine. It should be written somewhere that if you fly to the US, you have to go to the traditional check in line. After entering all the info, the machine crashed. It was frustrating."
Pros: "Seats were comfortable"
Cons: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."
Pros: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Cons: "The food could be better"
Pros: "good overall"
Pros: "Excellent service."
Cons: "Mediocre food choices."
Pros: "Flight run smooth and they treat us well."
Cons: "No information about 2 hours delay, no tv, old plane, no service, food disgusting. One of the worst flight ever"
Cons: "It wasn't an Iberia flight. It was an American Airlines flight and there was no indication that we had to check in at the American Airlines counter. We had to run to the other side of the airport to check in."
Cons: "The flight was cancelled"
Pros: "More service than I would have imagined. Great entertainment selection."
Cons: "Rear portion of the plane only had one bathroom"
Cons: "Tv not working on whole plane, could not charge I phone"
Pros: "Opérate de By América airlines who changed the trip I had booked completely. Iberia allows two back, since American Airlines was ha delving the flight, they did not respect I arias policies and charged me for the second bag. the new fly was many hours later than what I was expecting. I had pay for preferable seats and in new fly the assigned me whatever was available and when I asked for original seat they told me I had to pay again."
Pros: "Service was great and the airplane was very well maintained."
Cons: "More water, I was thirsty most of the time."
Pros: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Cons: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."
Pros: "The crew was super nice. Everything went smoothly."
Cons: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "On time"
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Pros: "The seats do recline, more space than Delta or United"
Pros: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Cons: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Cons: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."
Cons: "The long delay, more than 1.5 hours."
Pros: "Great lie flat seat. Nice FAs."
Cons: "Food was not that great for intl C"
Pros: "In flight meal was one of the best I have ever had."
Cons: "Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well."
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Cons: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."
Pros: "Flight was great"
Cons: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Cons: "flight was delayed. ended up missing our flight from newark home."
Cons: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."
Cons: "was delayed 2 hours"
Pros: "Friendly and kind captain and crew"
Cons: "I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!"
Cons: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."
Cons: "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."
Cons: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"
Pros: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Cons: "Can't think of anything."
Pros: "I like the flight per se and the crew attention"
Cons: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"
Pros: "Employees are very nice."
Pros: "since it was an older plane maybe it had more leg room"
Cons: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"
Pros: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Cons: "Plane was a little warm. Would have liked more information in English."
Cons: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."
Pros: "Not much"
Cons: "Long flight uncomfortable seats"
Pros: "So accommodating!! Top of the line!"
Pros: "Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP."
Pros: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."
Pros: "The crew is always professional and keeps you informed of what changes there are."
Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Pros: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Cons: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."
Pros: "Meal was good."
Cons: "Service was poor, the seat was not comfortable."
Pros: "Great crew."
Cons: "No air from above. Just an all around bad flight with so many problems."
Pros: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Pros: "Generally good and professional."
Cons: "One washroom was permanent;y dirty because the FLUSH mechanism wasn't performing well. Another washroom was permanently locked - causing higher traffic in the remaining washrooms."
Cons: "Seats were uncomfortable"
Pros: "Nice flight, clean planes, decent amount of beverages/food provided, good TVs"
Cons: "Once we entered the boarding area we weren't allowed back out to get a sandwich, souvenir, etc. This was absolutely unacceptable. I felt like a prisoner in that area. I can't believe they thought this was OK."
Pros: "Excellent portuguese food served on board, crew was friendly."
Cons: "My entertainment console did not work for the entire 8 hour flight, and to make matters worse the screen kept flashing a bright white light every 30 seconds or so, preventing me from sleeping. I had to tell 3-4 crew members for them to at least broadcast a movie to my seat to make the flashing stop. I was also seated right next to the bathroom, which usually isn't so bad, but since most of the passengers were elderly, it was being used literally nonstop for the majority of the flight. The crew only briefly cleaned it once... I was seated next to a screaming toddler as well. This isn't really the airline's fault, but it certainly didn't help. I felt like I did not get my money's worth for this flight and that it was a poor experience."
Pros: "Good in every way"
Pros: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Cons: "They should have offered the empty seats to the passenger as soon the plane closed to take off."
Pros: "Nice crew, flight landed on time"
Cons: "Temperature was very hot and embarking procedure took a while to be completed"
Pros: "Great crew and seat"
Cons: "Could have offered more included meals and drinks"
Cons: "Is ok"
Pros: "I loved the crew members, always willing to help great energy through out the flight."
Cons: "Food choices, up to date movies and inexpensive luggage’s"
Cons: "The boarding gate was very far, and I had to walk all the way."
Cons: "The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights."
Cons: "No clear advice about extra luggage fees In Miami I got help and paid $100 In Madrid, I tried to purchase the extra luggage on line. The website gave me an error. Once at the counter the person helping me there could not help either. I was charged $150 since the purchase was not done on line. I requested a supervisor: denied! My last trip with air Europa!!!"
Cons: "Kayak listing did not specify that luggage was not included in quoted price and had to pay $150 for each piece of luggage per leg."
Pros: "The flight attendants were very nice to my family, and they went through extra effort to take care of us. I would be happy to fly this airline again."
Cons: "My wife’s bag was damaged during handling, but I am not sure that is the fault of Air Europa, perhaps the airport personnel in Miami or Madrid."
Pros: "Plane was great"
Pros: "Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it."
Cons: "It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful."
Pros: "The fly attendant was very nice and helped"
Cons: "The worst experience ever, they charge $190 extras"
Cons: "My fare did not include a checked bag. I find it hard to believe that anyone would take an intercontinental flight without checking a bag. The fee to check a bag at the airport is $150. This sounds like something a shady company would pull off. Was very disappointed, not what I expected from Air Europa"
Pros: "Modern airplane and personal screens"
Cons: "Boarding process was too slow. Could have been better organised."
Cons: "Next time Air France of British Airways. No more Air Europa."
Pros: "clean plane food and drinks comfortable seats"
Cons: "warm and you can't adjust personal vents the internet and on flight entertainment kept going offline. the monitors were reset 3 times and nothing got better."
Pros: "Ahead of schedule out and inbound."
Cons: "Paid for wifi didn't work for me."
Pros: "Very helpful crew. Courtious"
Cons: "Food could be better in flight."
Pros: "Check in at airport staff Alba was very nice and helpful. Airplane crew was friendly but some of the air hostesses push their way through the pushing customers"
Cons: "Needed my family to be together at flight. Customer service was useless and did not help to resolve the problem. It was only resolve at last minute at the airport check in. Jose the supervisor at sift 10!am was like a robot about the allocation sitting. Did not understand personal circumstances to have a family flying together on a 9 house flight. Customer service is generally useless and a very unpleasant experience, the new seat charges and the inflexibility is making me wonder if I will choose air Europa again for my flights from the US. Flight was also delay due to some lugage delays. Pretty messy experience overall."
Pros: "Muy buen servicio"
Pros: "Great service and good food"
Cons: "A two-hour fog delay in London assured me that I wouldn't make my connecting flight to New York. Both the Air Europa desk attendants at the airport and the customer service agent on the phone took no action, telling me simply that they would take responsibility in Madrid, where I had a layover. Sure enough, I missed the connection, and the Air Europa staff in Madrid were even less helpful, showing practically no problem-solving ability and even less empathy. In the end, I couldn't leave Madrid until 24 hours later and had to cancel half of my weekend plans in New York, frustrating friends and family who were expecting me. Overall, this was a nightmare experience. The indifference shown by Air Europa staff was outrageous."
Pros: "Vuelo de la excelencia"
Pros: "In-flight entertainment selection was good, hot meal was good, staff was knowledgeable and courteous."
Cons: "In-flight wifi pricing per MB transmitted should be reduced based on the value the service provides (slow data rates)."
Pros: "Latest aircraft provides the best comfort you can get in economy class !"
Cons: "Not enough food in our dish. Entertainment catalog had nice films and series but not enough choice in my experience. French subtitles would have been nice."
Cons: "The delay"
Pros: "The plains are very wide inside. Don't make you fell so close in. Need more variety of movies and games. But it was acceptable . The food was good."
Cons: "Ran out of toilet paper"
Pros: "My baggage didnt arrive"
Cons: "Excellent plane. Good food."
Cons: "All atención on board was pretty nice !"
Pros: "Modern airoplane"
Pros: "Air Europa honored my SkyTeam Elite Status!"
Pros: "Modern airplane and service."
Cons: "Fee for Wifi and TV show options somewhat limited."
Pros: "Safe trip back home, thank you."
Cons: "I felt as if I was treated unfairly by one of the crew members. She clearly saw my friends and I did not receive a meal but continued to pass on the lunches even after noticing my hand was up. It wasn't until I got the attention of another crew member that she finally recognized we were lunchless. Hate to be that guy but could there be some type of prejudice within the Spanish crew members?"
Cons: "It has a 2.5 hours delay I had an important meeting, I had to cancel"
Pros: "Fresh new airplane and great service"
Pros: "This time Air Europa make us field like nothing before. The check in at the airport, to get in, but specially the time in the fly, they need to improve. The food cold and very bad. We asked for an upgrade do to my health condition and ready to pay the different, nothing."
Cons: "In other words, never againg. Thank you Kayak for the opportunity to express my experience."
Pros: "I was not able to connect because of what happened earlier. I did get on Virgin Atlantic and got fantastic service there. Virgin Atlantic is great!"
Pros: "New airplane 787 Dreamliner was great!"
Pros: "The entertaiment and the crew were fine."
Cons: "I did not like the food and I spent more than an our in the line of aireuropa in Madrid airport to check in the luggage. The space between sits us not enough."
Pros: "Entertainment variety"
Cons: "Customer service lack of skills. It seems that Air Europa staff do not want to be there doing their job. The new aircraft was extra narrow, lack of comfort. Very disorganized at time of boarding. Waited one hour for a cup of water when coughing."
Pros: "I arrived."
Cons: "No entertainment. My husband's system was missing buttons. The person on the next row couldn't lower table. Might need maintenance. My husband and I paid for upgraded seats but they were given away. We had to fight to sit together. Not very happy."
Cons: "I did not like having to go through security procedures twice nor in the long walks both at Gatwick, Madrid and, worst, the mess at Miami International airport mile long walk and shambles of a passport control"
Pros: "787 is awesome, comfortable seats"
Cons: "food was okay, alcohol is charge for seconds in transatlantic flights, all charge in medium haul trips, even water. is nice but is not Virgin or British good."
Pros: "new airplane"
Cons: "I checked my seats but when we returned they give us a different ones"
Pros: "Plane was new and everything worked. TVs were nice and the automatic adjustable window tint was a nice touch. Food was pretty good and movie selection was also nice."
Cons: "Cannot control the temperature as they have no adjustable air vents above you - so it got pretty hot during one portion of our flight. Also our flight took off over an hour late and the communication as to what was happening was not the best."
Pros: "It esa great"
Cons: "Yes i like so much"
Airlines flying from London Gatwick Airport to United States have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London Gatwick Airport to United States
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