£394 Find Cheap Flights from London Heathrow Airport to Equatorial Guinea

Was never allowed on and not refunded the full amount of the ticket plus charged a $300 processing fee.

Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.

The service was fabulous and the food was excellent. My luggage was left in Frankfurt due to late arrival but it is supposed to arriving on tonight’s flight.

Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.

I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive

Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!

The plane was late (as was my flight out from Birmingham the day before)

Boarding arrangements differentiated with groups, easy to follow. Seat size and leg room was very comfortable even I was with Economy class. Food was good and staff was nice. Very good experience even with 12 hrs long-haul.

Flight was 1.5 hours late to depart so changed flights to Swiss Air.

At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!