Communication about delays was not very good. Crew and staff were excellent!
SAN-NRT was excellent experience with crew helping and assisting in all aspects of comfort. But NRT-BAN was not that comfortable with no blankets and pillows provided and treating it more like premier economy class. This has been the pattern I have observed where JAL uses non-trained crew, uncomfortable seats, restrooms not working, locking up window seats, business class comforts taken away on NRT-BAN route. Overall quality of service goes downhill on NRT-BAN flight. Not sure why?
I had a hard time checking in as my first and middle names lacked a space. The vendor spent a long time fixing it with the JAL. This should not have been a problem. Check in at ohare was good as Regina was very helpful and kind.
Dreamliner is an excellent aircraft. Great seats in business. Flight attendant Alex had a bored, sullen attitude in serving customers. Difficult to get his attention and very slow to respond to a simple request for water. Spoiled the experience a bit as the AA motto is “we’re here because of you”. Attitude needs some adjustment!
The best part was the staff. They are kind and gracious and made it a good flight.
Reasonable price, great service, highly recommended. i arrived well rested!
It is good. The aircraft is big enough for my legs. Just not that cold enough and food is not that good. There was a food that was supposed to be beef, but only onions, no beef inside.
It's a domestic flight, but still the JAL quality shone through. The crew were polite and helpful and even prepared little gifts / souvenirs for the children on the flight, and everyone got a simple drink. The free wifi for entertainment on the personal device was also a great boon, and the shows surprisingly decent. Would recommend.
Allow gold card holders (Group 1) to board with their guest like other One World carriers do
Although delayed leaving the crew were lovely, comfort of the seats was excellent. Cabin was a little too warm but overall the best economy flight we have taken
They need to take training from emirates or Singapore airlines, it’s premium in pricing but poor in standards
Although I am a lifetime Gold Premier member on another airline association, I was placed in a inside passenger seat on both legs of my journey from SFO to HKG and onward to NRT. However, i was lucky enough to have befriended two other passengers (who were related) in my row (row 62) and therefore was kept entertained with conversation for a large portion of the overnight flight from SFO to HKG. Normally, on a Star Alliance carrier, I typically can have the seat of my choice (aisle seat) and also a Premier seat (wider and longer legroom). I was a bit disappointed that no recognition of my Gold Premier status was acknowledged by Cathay Pacific on either of my flights on Sept 26-27. The food was actually very tasty unlike the typical economy class menu. Also I appreciated that the dinner drinks were served first (prior) to the main meal on the HKG to NRT portion of my flights but drinks were served AFTER the meal had been distributed (less appealing for thirsty passengers). I was happily that there appeared to have ample cabin space for most everyone's bags ---although I did have to pay more than $400 in extra baggage fees as I had brought 4 bags with me Overall, I was impressed by the diligence and professionalism of the flight crew.
I’ve flown 2 better Asian airlines in the past year.
Previous flight with Cathay from LAX was delayed thus missing this flight to KL by 12 hours. This in turn missed other travel arrangements from KL. They did provide overnight accommodation in Hong Kong.
I didn’t use entertainment But everything else was of excellent quality
The bed was alright in business class. Food variety and quality were not up to the mark compared to the business class airfare.
Great entertainment system, the seat is a bit old style needs refurbishment
Boarding at the airport was not well managed. Otherwise, had a good flight sitting in the first row (which I paid for). Crew was pretty friendly, and flight was smooth.
As a solo traveller, I always prefer to have an aisle seat, but the flight was so full, there weren’t any available. I understand that the seatbelt sign sometimes has to go on if turbulence is anticipated but after the second food service, it was on continuously for about an hour and a half and there didn’t seem to be any turbulence at all! With seats reclined, my fellow passenger in the aisle seat asleep and the seatbelt sign on I felt very trapped, extremely uncomfortable and in desperate need of the bathroom. The positives were that the staff were very friendly, the entertainment was great and we actually took off on time and arrived in HKG earlier than expected.
Very comfortable flights. Not so many new releases in terms of films.
