Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Cons: "Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion."
Cons: "More complimentary food options given it’s a 6 and a half hour flight."
Pros: "The colors"
Cons: "THERE ARE ONLY 1-2 STAFF MEMEBRS AT TERMINAL 5 JFK (busiest ailier in the world) for 309+ passengers an hour that’s not enough. I booked with you guys and paid extra money for worthless travels, but no. Never again with JetBlue"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Cons: "Gary was his name. I went up to go to the bathroom, I had heard the announcement prior to that and no one had mentioned anything about seatbelts or staying in my seat. I made sure before I got up. As I get up he approaches me and said "you need to stay in your seat, began to shake his head,"they mentioned it like 5 times", he then said. I really dont appreciate the attitude. It's not what you say it's how you say it. Work on your attitude Gary from JetBlue"
Pros: "Easy going boarding, easy going staff, excellent amenities with personal large size video screen, elegant cabin with cool blue light and with accessible self-serving snacks and drinks and just overall very clean modern plane"
Cons: "All the other airlines"
Pros: "On time flight. No issues at all during the flight"
Cons: "None"
Pros: "Studios were nice."
Cons: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Pros: "Always excellent service ! Great staff, great pilot, great snacks. First class. ( even in coach)"
Cons: "Everything was great! No complaints!"
If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Cons: "Crew was rude and made everything seem like a chore."
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I, as a tall man, was allowed to move into an exit row with no additional charge. The flights were not full."
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "The crew was nice."
Cons: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."
Pros: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Cons: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Cons: "Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay."
Cons: "Crew was not very friendly, the lack of customer service is evident."
Cons: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Cons: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Pros: "The service was excellent. The flight was on time. The crew was very friendly."
Pros: "I upgraded to the premium food package for a small price. It was delicious and filling."
Cons: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"