I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
The plane was late (as was my flight out from Birmingham the day before)
Flight was late and has 12 hours transit time instead of 1.3 hours.
Lufthansa is my favorite airline and have flown oversea with them for the past 25 years: i always found them so professional and incredibly efficient from checking in to arrival. I also love their Munich or Frankfurt airports.
Flight LH760 from Germany to New Delhi, the food was excellent, the crew was fantastic, the seats in economy are usually tight these days, so I can say that the seats were Ok, the entertainment was OK because for some reason the sound is not very clear, overall I enjoyed this flight, compared to the flight (UA 962) I took with united from San Francisco to Frankfurt in this trip, that flight was horrible. Thank you Lufthansa.
The flight was delayed by an hour. Made the connection uncomfortably tight.
Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
The flight was delayed for an hour an half the for 30 mins more then for another hour and 10 mins, total of more than 3 hours delay.
Flight was delayed by one hour but overall fine. Was a bit scared due to bad reviews but it was all fine.
L'enregistrement des bagages ne s'est pas bien passé. Nous avions 6 bagages à main et un bagage en soute de 23 kg. L'employée en charge d'enregistrer nos bagages nous a déclaré qu'elle ne retrouvait pas l'achat de notre bagage en soute et nous demandait de payer une nouvelle fois le bagage en soute pour pouvoir l'enregistrer. Après près d'une heure de vérification, elle a fini par retrouver l'enregistrement de notre bagage et nous avons pu embarquer. Nous étions en famille avec 4 enfants dont une petite fille de 3 ans. L'attente était interminable. Aucune excuse de la part des employés de Tunisair
Bonjour jai eux de problème par rapport à ma réservation jai acheté un billet avec le bagage et qu'on jai arriver pour faire l'enregistrement ils m'ont dit que mon billet sont bagage merci de m'envoyer mon billet sur mon adresse mail par détail s'il vous plaît merci cordialement Madame
Hours of delay after boarding and closing the door before departure without enough explanation
Given the horrible reviews for Tunisair I was just hoping that I would get to Tunis and home. I did, with delay, but, for the price (about half the other options and the only direct flight) I considered that it was a good choice and actually quite high on the price-performance curve. While the cabin looks threadbare, the main problem for comfort was that the toilet doors did not properly close and one toilet was unavailable and remaining toilet became completely filthy ... I mean excrement all over the toilet. Really disgusting. The flight to Tunis was two hours late, and the schedule showed a departure one hour earlier than what turned out to be the actual scheduled departure, something I could only find out the day before the flight by continual checking. The return flight was just one hour late, I was delighted ! Fortunately, I had planned my activities to expect, in the best case, late flights, so I was happy with what I got. Staff are not bubbling over charm but I thought service was perfectly adequate, the food was perfectly eatable. Despite good marks for boarding, that is only once you get to the gate, in Tunis it is pretty bad, and despite being able to get an e-ticket they don't accept them at security so you have to wait in the line to check-in with baggage even if you don't have baggage. But that isn't Tunisair's fault.
Cons: "Plane is late No food or drinks at all only water Plane all full is was very bad flight and services"
