Almost as usual, half an hour take off dilay, on the other hand - the checked in baggage arrived as magic super quickly. By the way - why do you ask to rate the food and entertainment on flights without them? at least offer the option of "Not Relevant" or similar...
Comfy seats, great cabin service and a very relaxed experience
Basic service for the basic price. Efficient and cost effective, so ticked all the right boxes.
To complex. So many types of fare. This made the boarding a caos.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Good standard flight the plan was clean could not complain the only thing is checking in the pushchair was very slow only 3 people at the counter.
Boarding was very poor as the flight was initially delayed. We were told the flight would be at 21:40. We were with our 10 month baby who was sleeping. I received an email from Kayak which said the flight was now due to take off at 21:04. When we checked the screens at Gatwick we were told the gate was closed. The lack of communication was extremely poor and we had to run with our baby and there were many other passengers, including elderly people, also running to the gate. When we got to the gate, the staff had no reasons for the poor communication.
We got to the airport 2 hours before the flight. We waited in a line to check our bags onto the flight for an hour, even despite having checked in online, as there weren't enough self check terminals allocated to Vueling (yet loads of empty BA ones right next to them). There also weren't enough staff, making them stressed and rude. We had to try and rush through security to get to our gate, which they announced as gate 35 at first and then changed it after ten minutes with no announcement to anyone in the airport that it had changed. So we then had to rush to the correct gate to arrive just as boarding started. It was a thoroughly stressful process and one travelling couple almost missed boarding because of it. The flight boarding and the flight itself werre fine, the staff were polite, but I was dehydrated due to the airport and had to buy a bottle of water as they didn't offer free drinks.
I liked the regular updates and appreciated the automatic online checkin which didn’t work for our Vueling flight so I had to do this myself.
We waited in the jetway for over an hour before we got on the plane.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
I was not allowed to cancel the flight, customer service is atrocious
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
My luggage is lost and nowhere to be found, no response from airline
Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.
Sitting space was very tight, so eating was difficult. But everything else was good.
Terrible experience - we won’t be flying with Air Europa again
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
Boarding was a mad rush as people still had issues with boarding passes and groups 3- 7 were asked to board when travelers were still stuck behind the document check. Food was one of the worst I’ve ever had in an Economy flight. The crew was very friendly though
We were delayed 2 hours because the crew was late. They need better planning by the crew, we had to sit in uncomfortable seats waiting for them.
Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.
Charging $300 to be able to pick a seat next to your wife was nothing less than extortion.
I’m very mad because I paid an extra $105 to change seats to an exit row with more leg room. The app clearly showed a gap in between the seats in the row I changed my seat to and I paid for it. When I boarded the plane, it wasn’t an exit row seat and no more room than my original seat. I feel like I was ripped off $105.
I had a great experience , crew was great and enjoyed the entertainment options I will be booking my next International trip with them .
Front desk was closed at 6 pm, I was unable to get my boarding pass and as such missed my connecting flight home.
Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.
The plane was not well maintained. The entertainment system didn’t work properly, eg moving map. Many of the seat controls did not work. Cabin temperature fluctuated considerably during the flight. The seat allocated was poor, it was noisy and offered no privacy. The perfume in the toilet triggered severe allergies. Crew was very goid.
Late boarding. Delayed departure leading to rushed connection at Madrid Barajas. Not necessarily Iberia's fault but delay loading cargo didn't help.
