Daily cleaning, installation of cabin HEPA filters on flights from London to Hangzhou
Most visitors from London will not be allowed to enter Hangzhou. Exemptions apply to:
-Diplomatic, service, courtesy, or C visas; -International travelers coming to China for necessary economic, trade, scientific or technological activities or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Read more about travel restrictions for Hangzhou
Visitors from London will need to quarantine for 14 days upon entering Hangzhou.
Visitors from London must present a negative RT-PCR (NAAT) test taken 48 hours before departing to Hangzhou.
Health Declaration Form
Must be presented upon arrival
Masks: Required in public spaces and enclosed environments.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 26h 55m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines (£626) and Bus (£835), and the lowest round-trip tickets have been found on EVA Air (£1,123) and Multiple Airlines (£1,922).
When flying out of London you will be using one of these airports: London City, London Gatwick or London Heathrow. You will be landing at Hangzhou, also known as Hangzhou Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from London to Hangzhou.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hangzhou from London is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Hangzhou with an airline and back to London with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hangzhou from London up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The price was right. We arrived on time."
Cons: "On a 17 hour flight, people need water, and getting that from the flight crew wasn't easy. They were rushed, unpleasant, and the food was worse than I've seen on a plane in years. The entertainment system too, was very old and lacking compared to newer systems."
Pros: "Entertaining; organizing; staff; on time."
Cons: "More varieties"
Pros: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Pros: "Flight crew"
Cons: "No leg room"
Pros: "Good service"
Cons: "Amazing flight"
Cons: "A better selection of movies and a bit more legroom."
Pros: "Really happy as had a exit seat so lots of leg room"
Pros: "Great service!"
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Pros: "Bigger space for legs room"
Cons: "The food"
Pros: "The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing."
Pros: "We were delayed coming out of LA. Arriving in Manila, we were in the tarmac for 30-40 minutes The crew has a habit of yelling out to passengers for them to remain seated instead of approaching them to ask them to remain seated ...AS OTHER AIRLINES DO. Very off putting and shocking."
Cons: "The crew can be nicer, more gracious. Hospitality is their trade. I observed that they have a habit of calling out in aloud voice to passengers to remain seated bothered us. It is embarrassing and comical to watch. Other airlines do not do that. The crew must go and talk to them politely."
Pros: "Crews are excellent"
Cons: "More legroom"
Pros: "Could be a bit more friendly"
Cons: "Movie selections going east and going west"
Cons: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Cons: "Seating way too tight"
Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."
Pros: "Never a problem with Lion Air always good service"
Cons: "Didn’t like having to get bus from terminal to the plane I hate to be crowded onto a bus like cattle and it was even worse because many chinese"
Pros: "Crew again was very accommodating!"
Pros: "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Cons: "For such a long flight, the seats were too small and not enough leg room."
Pros: "Fantastic flight with EVA, as usual."
Cons: "Nothing, it was great."
Pros: "Amazing food, comfy seats and good entertainments system"
Pros: "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
Cons: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
Pros: "The demeanor of the crew on our Taipei to Houston flight was friendlier than the crew from our EVA flight from Manila to Taipei."
Cons: "This flight had the worst food options from all the other fights we have taken during our whole vacation."
Pros: "Seat is comfortable, washroom very clean"
Cons: "So far none since this is my second time in Evaa Air."
Pros: "eva airlines has the best flights and routes to Vietnam. the best cabin service clean airplanes and nice cabin attendees"
Cons: "united airlines China airlines"
Pros: "The flight was on time and people were friendly. The pilot communicated with the passengers when there was turbulence which I appreciate"
Cons: "There wasn't enough variety of movies to watch on such a long flight."
Pros: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Cons: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."
Cons: "I didn't like the food. The worse was that all my luggages were soaked with water. Water was still coming out from the suitcase when we reported about it to the Eva counter in HONG KONG AIRPORT. WE DID NOT KNOW HOW AND WHERE THE WATER CAME TO MY SUITCASE , FOR WE HAD NOT PUT ANY LIQUID IN OUR SUITCASE. BESIDES, THERE WERE OTHER TWO PASSENGER'S RAISED THE SAME PROBLEM to EVA WHILE WE WERE THERE IN THE AIRPORT OF HONG KONG. SHOULD EVA TAKES THE RESPONSIBILITY OF IT?"
Pros: "WiFi in flight is very useful for me long flight. Staffs every helpful at my requested."
Pros: "Nice staff good movie selection good flight"
Pros: "Early or on time arrival. Updated onboard entertainment."
Pros: "Comfortable seats and tasty food. Very prompt stewardess and good manner. Passengers are well behave."
Cons: "Long wait to check in. No information on the late check in. Information regarding lounges was not provided or apparent. Web site did not have this info."
Pros: "Enough food and flight attendants are very courteous. Offer water and snacks periodically. Washrooms are kept clean. Entertainment has a couple of new movies, but otherwise lots of repeats."
Cons: "For the overnight flight, they crank the AC up, like way up, which is good and helps you sleep IF you have a good blanket. The blanket provided is kind of short (unless you're short) so bring your own. I brought my own microfiber which fits in my back pack and I can pull it out. It covers a lot more area and so I was super comfortable."
Pros: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Pros: "Crew were polite on boarding, and throughout flight when seen then"
Cons: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Cons: "Do you train your stewardesses not to smile? I had a series of brusk interactions. Not that it mattered too much, but it was a bit odd."
Pros: "Western airlines, especially U.S arlines should learn from these folks a thing or two about costumer care. Great job, Eva!"
Pros: "only one stop to final destination."
Cons: "crew members not very friendly"
Pros: "The service, the food, the crew, everything."
Pros: "The flight attendants were very attentive. The meals were excellent! Eva Air surpassed my expectations. I will definitely fly Eva Air again"
Pros: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Cons: "Other than taking a flight that was way too long for my legs nothing. It's a great airline."
Pros: "Everything is perfect"
Pros: "See above comment please"
Cons: "See above comment please"
Pros: "Plentiful snacks, clean facilities"
Pros: "Same as above."
Cons: "Same as above, but there were not a lot of open seats, so we were moved to the bulkhead."
Cons: "Food could have been better. Overall good value for the price paid."
Pros: "Seats were fairly comfortable and there was lots of space. Good Inflight entertainment though movie choices were more limited compared to some other carriers."
Cons: "Not leaving or arriving on time."
Cons: "Drink times not enough"
Cons: "Even after requesting fruit platter as my food a few times, I have not got any food at all. They offered meat options that they had at that time, but no vegetarian option at all."
Pros: "The food was excellent for airline food. The crew were very nice."
Cons: "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
Pros: "The plane departed on time, smooth landing"
Cons: "Should offered more meal selections besides pork and beef"
Pros: "The crew was really nice."
Cons: "The check-in process was a disaster. First we couldn't check-in online, so we couldn't choose our seats. When we arrived at the airport and asked to be seated together, they said there are no 3 seats together anymore. What's the point of traveling together with friends if we are seated far away?"
Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
Pros: "My first time. It was a fine flight. We liked the food and service and comfortable cabin."
Cons: "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
Pros: "It got me to my destination Flight attendants were pleasant"
Cons: "I would not fly China Southern again. Lost baggage - returned a day and half later. Seats were uncomfortable - felt like a pretzel for 15 hours. Crumbs were left on floor from previous flight. Cleaning was not thorough. Delayed flight - no explanation as to why, but plane apparently made up time in the air because arrival time was the same. Food was sub-par. Is rice mixed with noodles a thing?"
Cons: "The seatbacks lacked any padding. It was like leaning against a board for several hours."
Pros: "A solid overall airline. Nothing extraordinary, but will get you to where you need to go comfortably."
Cons: "Nothing stands out as obvious, but it’s simply apparent the airline isn’t flying big spenders."
Cons: "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
Cons: "They don’t serve water regularly, only before meals. No snacks between meals. My screen does not work. The crew seems not quite nice."
Cons: "Tea coffee not good..food not good...average service"
Pros: "The entertainment on board"
Cons: "They don't let you use your phone for whatever reason and they make a big deal about battery packs"
Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
Cons: "crummy seats. cheap"
Pros: "Not crowded."
Cons: "Waited three hours at Shenzhen airport before I could check in for my flight. Then waited two more hours in a dismal VIP lounge."
Pros: "Pleasant crew On time service Good price to value ratio"
Cons: "Cannot check in online or even select a seat The IFR on my seat was not wokring"
Pros: "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
Cons: "There was nothing i did not like."
Pros: "Same comment as flt to Guanzhou. Flight was comfortable."
Cons: "Again, it took a long while to disembark from the plane. Also, the lock in my suitcase was damaged like someone tried to force open it."
Pros: "No comment"
Cons: "I was sitting on the window seat from Guangzhou to JFK, the person sit next to me( middle seat ) was a handicapped person, she couldn't stand n was pushed in by wheelchair , I don't understand why was she put in the middle seat, I have to climb over her everytime I wanted to go out, what if there is an emergency, it would be difficult to evacuate her, she travel with another three person, middle seat was just not right for her, the crew on board should have disallowed her to sit in the midfle"
Cons: "Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all."
Pros: "perfect trip"
Cons: "More variety is needed."
Pros: "I have been customer of this company for one year. The service is heart-warming. Thank you."
Cons: "If there is anything I can complain, neither zhajiangmian nor xuecai appeals to my taste."
Pros: "My first flight got delayed and they did delay my connecting flight, but I was rushed to catch the plane."
Cons: "Because of the delayed flight and getting a new boarding pass, my seat that I chose when I checked in was not available, but I guess that's to be expected. Leg space was completely non existent and it was very uncomfortable to sit when the person in front of you reclines all the way back. The food options were small and they ran out of most food items by the time they got to the back."
Cons: "The flight from Korea to Beijing was delayed several times, causing me to miss my onward connections in Beijing and Urumqi. They claimed this was due to weather concerns, but funny that--it was partly cloudy at worst, and every other carrier seemed to be departing on time. Because this isn't a daily route, they reschedule me for two days later at no cost (the one thing that went well here), and the exact same thing--multiple delays, missed connections, and all as other carriers seemed to be running on schedule. At this point, I just deemed the trip not worth it. They have refunded my fare, but I would have preferred my two weeks holiday in Georgia by far."
Cons: "We waited for over an hour to get our luggage and then it came out on a different carousel and was not announced. But that may have been the fault of the Bali airport and not China Southern."
Pros: "Flight attendants very kind"
Cons: "Only pillows and blankets , no eye masks , no socks, The choice of films"
Cons: "I was given the incorrect information by the airport staff. Check-in was at a different location than I was informed of. I did not make the flight."
Pros: "Help And pleasant staff"
Cons: "Poor quality entertainment screen"
Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("
Pros: "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
Cons: "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
Pros: "Friendly and efficient staff. Very attentive as well."
Cons: "Only overhead entertainment with the subtitles too small to read and only one language option. Headrest could have bendable sides to keep the head upright while sleeping. Seats were generous but somehow did not feel comfortable."
Cons: "on the return flight the headphone female jack doesnt connect well so the sound is terrible. i had to use my earphone but the sound only one side. the food is not as good the depart flight"
Pros: "I was very thankful that the airline made a special effort to help its non-Chinese customers get through customs once in China."
Cons: "The Guangzhou airport is a bit of a disaster. However, that's not the fault of the airline."
Pros: "I'm not sure how to rate this because it wasn't the airline's faught but I will avoid traveling through China in the future, even if it cost more. The airport staff and other passengers in Guangzhou were the rudest people I have ever encountered. I wish I could write a review about airport."
Cons: "The flight crew was very polite, understanding and accommodating."
Pros: "Having flown internationally often, but never on China Southern, I was more than impressed and please with the complete experience."
Pros: "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
Pros: "Vegetarian option available despite not being able to select this when booking the flight"
Cons: "Flight crew unavailable after serving meal to offer refreshments regularly during flight and seats very uncomfortable"
Pros: "Crew were pleasant enough."
Cons: "The Boarding gate area is very crowded. Need to get on a Bus which is over loaded and very uncomfortable. Can't use mobile phones to play games even though in flight mode (Chinese regulations) but very boring given the quality of the entertainment. Volume of entertainment is not high enough to be heard over plane noise. Makes it almost impossible to hear (I have flown on China Southern about 8 times and in 6/8 times this has happened)"
Pros: "The service staff were very friendly throughout the boarding and flight. The seats were fairly comfortable with a decent amount of legroom."
Cons: "The boarding area at the Wuhan airport is miserable. There was one tiny shop to buy some snacks, and nothing else. There was a completely empty Duty Free store, and no available food options - even though it was in the middle of the day. My flight departed from Gate 2, International Terminal. The entertainment options in the flight were plenty, however, the sound on my system did not work. Therefore, I was not able to use the system throughout the entire 14 hour flight."
Pros: "I really can't think of anything on this flight that stood out. We were delayed to check-in for no reason, and nothing special was done. No entertainment on board."
Cons: "We arrived late into Guangzhou, and had to do the international transfer, and the staff were not much help at all. They did nothing to make sure we made our next flight with them. We literally ran through the airport which wasn't completely necessary. It was the cheapest by a long shot though. Spending the night in the GZ airport on your way to Phnom Phen is not recommended. . . We did that and the GZ airport has windows open to the outside so it's freezing inside."
Pros: "Smooth checkin, timely flights, young and courteous staff."
Cons: "Can't say I didn't like something."
Pros: "I fly 10 time to india in past 12 year. But never Sean poor service like china southern,staff was not to good refused to give water. No all"
Cons: "People on wheel chair all upset in China because they refused to take to take them on wheelchair after I involved then finally they agree to took person on wheel chair and still only take half way"
Pros: "All of the flight crew spoke enough English to be helpful and kind. Little food for an international flight."
Pros: "Crew ware kindness with smile"
Cons: "There was like market at gate Therefore no priority boarding"
Cons: "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."
Cons: "Long process to board including taking a bus from one terminal to another terminal. Food was just average"
Cons: "Lost the baggage, no where to find."
Pros: "I love the vegan food that they provide me."
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"
Cons: "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Pros: "Comfy seat"
Cons: "Less salt in the food"
Pros: "attentive and polite flight attendants"
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Cons: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Cons: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
Cons: "Too many security points"
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Cons: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
Pros: "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
Cons: "How you guys gonna do for it ?"
Pros: "yes crew were amazing"
Cons: "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
Pros: "Upgraded to business class for free and service was amazing."
Cons: "got severe food poisoning from the airline food."
Pros: "Crew's Services"
Cons: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
Cons: "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Cons: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Pros: "Finally getting a flight the next day"
Cons: "My seat was given to someone even though I still had time to make the connection."
Cons: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Pros: "the order of boarding the plane"
Cons: "food was dry"
Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Pros: "Clean plane. Left on time. A little more seat room than many other carriers."
Cons: "Poor selection of movies. Want more light comedy"
Cons: "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Cons: "They cancelled my ticket I had to purchase my ticket again"
Pros: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Cons: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
Pros: "crew provide excellent and attentive service. food is good"
Cons: "food could be better"
Pros: "Two meals plus sandwich in between were enough to keep me from getting hungry."
Cons: "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
Pros: "Crew are nice and friendly."
Cons: "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
Pros: "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
Cons: "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."
Pros: "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
Cons: "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
Pros: "The food was good and staff was friendly"
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Pros: "all of the Xiamen staff were really great."
Cons: "Nothing that I disliked."
Pros: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Cons: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."
Pros: "GOOD Service, Great Priceing!!!"
Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Cons: "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."
Pros: "Comfortable and friendly"
Cons: "No problems"
Cons: "Online check in through Kayak doesn’t work"
Cons: "Flight was delayed for 2 hours without advance notice. For a 4:30 am flight. Passengers were already at the airport around 2am. Only to depart at 6am. No sleep. No food and very uncomfortable. Would be better to give heads up ahead of time"
Pros: "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
Cons: "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
Pros: "Nothing is amazing."
Cons: "8 hour delay. Paid for luggage. No food or beverages. Man behind me played a loud video with a baby crying and wasn’t told to turn it down. No help with luggage up stairs or down stairs."
Cons: "There was a metallic can opener in food Crew does not speak english Toilets really bad"
Pros: "I was very impressed with the planes on both legs of my journey. Extremely modern, clean, and comfortable. The service was also exceptional. Personal whole being extremely efficient. Thank you to all the cabin crew."
Cons: "The food on my flight was not the best. The appetizer and desert was great. The vegetables on the side were at best edible. But my main dish of beef filet was difficult to eat. The red wine was terrible but the white whine and sparking wine were decent."
Cons: "I didn't get notification that this flight was cancelled. I had to call the airlines to help me book a flight back to HK International. What happened?"
Pros: "Food and worker take care very good"
Cons: "staffs are rude, unfriendly"
Pros: "On time performance that is really not a given on any flight from PRC"
Cons: "Ear pieces given only after "reaching altitude. Movie choices censored - no blockbusters (Ma Ma Mia was featured as a new release). Food rather of lousy quality with rice and pork as well as thick noodles with some thick oyster sauce and five rather tiny shrimps. Cold bun and frozen chunk of butter to start on the salad (again some shrimps with glass noodles) and four tiny pieces of watermelon. Red wine served but no white. They were quickly running through the isles with duty free but no one knew what they were selling as no catalogue in seat pocket. Qualified as a good domestic flight - not really of international standard with dirty toilets after an hour of flight time"
Pros: "Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!"
Pros: "The dinner and lunch service was weird as missing components of the both services came when we were finished eating .. Breakfast was much better"
Cons: "Turbulent flight"
Cons: "There were dried throw up on my sister's seat belt (next to me) and on the floor below us so the the whole duration of the flight smelled like throw up."
Pros: "Newer plane Boeing 777. Single business class seat by window."
Cons: "Many young kids and a crying baby in business class plus very loud talking during sleep time."
Pros: "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
Cons: "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
Pros: "Never made my flight :-("
Cons: "I mistakenly could not obtain my boarding pass in time, and even though the security crew at the gate let me through check in with proof of my itinerary they did not let me board because I did not have my boarding pass. I ran as fast as I could to the transfer gate check in, with 15 minutes till departure."
Pros: "Everything but the seat"
Cons: "The seat didn’t recline. Very uncomfortable especially on a late night flight"
Pros: "EVERYTHING WAS EXCELLENT"
Pros: "The flights were relatively on time."
Cons: "Service was poor. Food was really bad. No real choices. Only wine or beer. Nothing stronger. Could not get much service I will avoid this airline in the future"
Cons: "Rude flight attendants. Luggage didn't transport to next flight."
Cons: "The ground staff at ICN is not polite. We asked them whether we can load more bag before we headed to downtown to go shopping. After we came back to get the boarding pass, we were refused to check more bag under our baggage allowance"
Pros: "Nothing. Too many screaming children"
Cons: "That we boarded late and took off late and were not given a reason why. Crew at Frankfurt were rude and although I was allowed to have 2 bags each weighing 23 kg, I had to pay 110 euros for 1 bag weighing 29."
Pros: "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
Cons: "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
Pros: "Free wifi. Courteous crew, really good hospitality"
Cons: "Nothing in particular."
Pros: "It is a fairly low cost carrier."
Cons: "It takes the airport staff literally hours to accomplish tasks that should take a few minutes like replacing a ticket the airline lost! Entering China just to transit through took over 2 hours waiting in line and caused to miss our next flight. Then the airline another 3 hours to get us rebooked. Their processes are agonizingly slow. Usually they have a single agent serving when they obviously need 4 or 5. Never again."
Cons: "The 1 hour delay for take off"
Pros: "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
Cons: "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
Cons: "My luggage from SFO (via HKG) was not loaded in HKG on the same flight and arrived the next day. They don't forward it to my hotel in Shanghai, do I had to head down back to the Hangzhou airport to pick it up and take the train back to Shanghai. No apologies from the airline ever."
Cons: "Flight was delayed and we missed the connecting flight, they were not willing to accommodate us on any flights other than the same flight next day"
Pros: "Rooms, the area, I love the people who work there! Super friendly!"
Cons: "It was all good"
Pros: "I was able to sleep for most of the flight so I was comfortable"
Cons: "There was a rude male attendant who just put my seat up without asking me. It was when food was being served, not during landing or takeoff. Also the food was just okay on this flight. The previous flight to Shanghai the food was really good."
Pros: "Shanghai to LA is a shorter flight than the other direction due to prevailing winds, so that is a plus. But it is still a long time on the plane."
Cons: "Food out of Shanghai is not as good as food out of LA."
Pros: "Not much."
Cons: "They walk around and make sure you aren't using your phone, and aren't wearing headphones. Extremely inconvenient and annoying in 2017. Will not fly with them again until they get out of 2002."
Pros: "cheap price, unforgettable vacation"
Cons: "I cannot complain, but wish I reserved the window seats on thelong flight back. (my fault though)."
Cons: "My "flight 6790" wasn't a flight but actually a bus. It was over 100 miles to Shanghai and we didn't know this until we got to the airport. We almost weren't able to get our luggage because we didn't have a plane ticket for our next flight yet. The attendant at the bus stop said there was no bus that goes there. So we asked for the train, she said there was no train that goes there either. "So HOW do I get to Shanghai to catch this next flight then?" I asked. And she said she didn't know. Nobody would help us and everyone was being rude. We ended up having to spend $100 for 2 of us to take a cab to the next airport an hour away to catch our next flight. We weren't the only ones in the same situation, there were 7 of us total trying to find transportation to the next airport. Between the 2 cabs it cost us $400 just to get to Shanghai to catch our next flight. Shanghai airport personnel were perplexed at why they would send us to Hangzhou China and then tell us our next flight is an hour away in Shanghai. The air crew members were very friendly and accommodating but the airport staff were horrible, and whoever scheduled those flights like that.......I mean come on, seriously? It said FLIGHT 6790, not bus. If we knew that we would have booked a different flight, and we were misled into not doing so."
Pros: "The best part of this airline was the price. In that way this was a great airline."
Cons: "The airline was a pain. You literally had to have your phone off the entire time, not airplane mode, but off. There were movies but not a lot. They did not have and kiosks to avoid the check baggage line. The food made multiple people sick and the chairs were not comfortable"
Pros: "Flights were on time, quiet, and we were fed sufficiently. We purchased tickets separately, so requested to sit together when we checked in at the airport. They accommodated us to sit together for the first flight, but did not try for the second flight, which is mildly annoying. Leg space was great int he exit rows and pretty average in non-exit rows."
Cons: "The airline lost my travel partner's luggage. Despite a 5 hour layover, her bag did not make it to our final destination with us. While I understand this happens, what was really frustrating was the airline's, and lost luggage department's ability to provide any information about where her bag was and when it would arrive. They were unresponsive for 3 days. They did not follow up, though we tried calling, no one answered nor returned our messages. We finally got information after returning to the airport in person, and they bag was delivered within 24 hours of that in-person follow up."
Cons: "They change the boarding gates my whole trip, delay departure and got stuck with transit flight. 3 different language announcements every 5 minutes while we watched the move so I could not finish watch one movie whith 41/2 hour flight. My food tray was sticky when I touched it and it was the worst experience ever. No other airline restrict cigarette light on board except china eastern. So many worst thing happen in this trips."
Pros: "Seats are comfortable."
Cons: "They ask us ro switch off mobile despite it can be placed on airplane mode ! Interestingly they are fine with ipads."
Pros: "I like the seat configuration."
Cons: "The crew needs to work on their customer service. At one point they picked my husbands tablecloth and basically dropped off a fruit cup and fork for dessert. The plane was hot during the sleep hours. And I smelled cigarette smoke at one point. It woke me up it was so strong."
Pros: "Seats were comfortable, with wide selection of entertainment. The cabin crew was very pleasant, and they feed you pretty well."
Cons: "Check in on London was a mess. In flight,They don't allow you to use phones in airplane mode, even just to read or listen to, and You can't easily use your own headphones for the in flight entertainment,and the quality of the earbuds supplied is so low. But the worst part were the delays in Shanghai, and lack of information from the airline about what to do. A 3 hour delay from London meant we missed our connection and had to stay overnight. Poor communication from the airline or airport employees resulted in a confusing and stressful 12 hours... A simple handout explaining how the free hotel thing worked would be very helpful. (The hotel they put us up at was actually pretty nice!) Despite the generally pleasant flight experience, we will be avoiding China Eastern and transiting in Shanghai in the future."
Cons: "Just the passengers continuing on to Hangzhou were told to wait on the plane. Then after all the other passengers left, we were told to get off as well. Then we were told to stand and wait for at least 20 minutes, then routed through the airport to join the first group of passengers on the plane to go through immigration, where one of the immigration officers was yelling out us. Then we had to wait at least another 20 minutes before we were led to the check-in counter where we each person needed to get new boarding passes. This process took at least a half hour. Then we had to re-enter the regular security line to reboard our flight. When we landed in Hangzhou, this process was essentially repeated, except that this time we collected our checked bags and went through customs before having to go to the check-in counter, again, get a new boarding pass, again, and then go through regular security to continue the remaining leg of my flight. I've never seen such an inefficient transit procedure in my life!"
Pros: "Flight was on time, crews were friendly and helpful, a lot of entertainment choices on the plane, food was not bad. We had a short layover in Shanghai, the crews were very helpful to get us check in through express and get to the connection flight on time."
Pros: "The crew did a good job."
Cons: "It didn't help that the flight was delayed almost 4 hours and we sat on the tarmac the whole time. The food wasn't very good, I was thirsty much of the time. The seats were very crowded and uncomfortable. Very limited selection of movies and you couldn't hear them anyway with the headphones provided."
Cons: "Delayed for a whole day!"
Cons: "Preference wasn't given to my ailing father nor was his needs that were requested beforehand, met. They could not communicate well either and just kept messing up any kind of questions or concerns brought up to them. This happened once, and we thought it was a one time fluke. Never again."
Cons: "Voyama.com switched not only the confirmed flight, but also the DATE and Airport of the original itinerary. Send you a brief email asking for confirmation within 48 hours, with absolutely no other option. Very rude customer service, asking you to pay extra for the originally confirmed flight!!! Never buy from them!!!"
Pros: "Nice crew Descent aircraft"
Cons: "There was a delay and no one knew anything at real time. At the end of the day it was 3 hrs."
Airlines flying from London to Hangzhou have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London to Hangzhou
Masks required on board, masks provided on flights from London to Hangzhou
Social distancing seating
Middle seats unavailable to book on flights from London to Hangzhou
Testing for antibodies, testing for symptoms for flights from London to Hangzhou
Waiving of change fees. Search flexible flights from London to Hangzhou
Cheapest flights to Hangzhou from London found in 2021 and 2022