Find cheap flights from London to Nicaragua

Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Pros: "Yes"
Cons: "Nothing. Flight was amazing"

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Cons: "The plane is so old..,"

Cons: "Flight got cancelled"

Pros: "Very professional"
Cons: "Lost luggage"

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Cons: "Not enough leg room"

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "Friendly staff"
Cons: "Leg room"

Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Pros: "kLM staff was great."

Cons: "Customer service"

Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Cons: "Bag was lost"

Cons: "At some point the luggage was lost. here."

Cons: "Two hours delay in the start."

Pros: "The sandwiches were simple yet just the right touch, on all four flights."

Cons: "OLD OLD plane with hard seats and tiny screens"

Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Nothing"

Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pros: "On time."
Cons: "No negative"

Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Pros: "Spacious cabins, friendly service"

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Pros: "Overall very nice flight, even comes with free drink and snack"

Pros: "--"
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."

Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."

Pros: "Even for a 50 minute flight, drinks and sandwich was provided"

Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."

Pros: "Flight all good"
Cons: "Suitcase did not arrive and still not received."

Cons: "Excellent customer service"

Pros: "Everything as should be, nothing special"
Cons: "Just the necessary. Don’t change it"

Pros: "Great flight. The only uncertainty with this level of tickets, is not knowing the seats you will get in advance, even thought they are in the back of the plane. In general, it is worth what you pay for."
Cons: "Knowing the seats you will get in advance, even thought they are in the back of the plane. They can save the food!!! It's owfull."

Pros: "Comfortable plane"
Cons: "At the airport, the sign at the counter never said Managua flight so I almost missed it since I didn't understand the espanol message."

Cons: "Delays delays and delays"

Pros: "On time"
Cons: "Smelly WC and crew"

Pros: "The plain got to Mexico before time I was traveling premier so the seats were confortable."
Cons: "Normally the crew is really nice .I found this One less attempt . The suitcase didn’t came our first like every time I fly business"

Pros: "The crew was amazing. Made my mom feel welcomed and special."

Pros: "i coul not take the flight becuase this agency changed all my itinerary"

Cons: "Very happy, excellent!!"

Pros: "I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it."
Cons: "Excellent service throughout!"

Cons: "El día miércoles arribé al aeropuerto Benito Juárez de la Ciudad de Mexico, dónde quise acceder al VIP LOUNGE de Aeroméxico ya que mi ticket lo compré para el servicio Priority y al llegar al Lobby del Lounge me negaron la entrada ya que me dijeron que debía pagar $25 para acceder ahí ya que no contaba con membresía alguna. Me parece una falta de respeto y mal servicio, ya que si uno paga por viajar en Priority es para gozar todos sus beneficios sin costo alguno. Me molesta ya que en la ciudad de Boston estuve en el vip lounge sin costo extra alguno, además tienen personal muy arrogante y clasista dentro del Lounge de la Ciudad de México"

Pros: "I liked the little sandwich and coffee. It’s nice to get food on such a short flight."
Cons: "Hardly any leg room. If the person in front of you reclines their seat, it feels like they are sitting in your lap. No entertainment."

Pros: "The crew was very kindly all the time, the on board entertainment is modern"

Pros: "The plane was not full, so lots of space for my long legs and for a nap!"

Pros: "Excelente"

Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."

Pros: "The Guadalajara airport is slowly looking more and more like a proper international hub. Cheers to that!!"
Cons: "Aeromexico is becoming like there counter part, Volaris. Not a good thing at all. Hidden fees every where."

Pros: "Staff was friendly and very welcoming."

Pros: "Great service, very professional!!"

Pros: "Puntualidad y Servicio ... Excelente aterrizaje !"

Pros: "Attentive service"
Cons: "Food was scarce and not great flavor in Clase Premier, ni comparison with other airlines and even with other Aeromexico flights. Also, the entertainment screens were general, small and with a lot of glitches"

Pros: "Excellent Customer Service. Very pleasant flight."

Pros: "I will definitely fly with Aeromexico in the future. Great crew and amenities."

Pros: "A bigger lunch"
Cons: "Pay for second bag is very expensive (55 usd)"

Pros: "That I got there on time."
Cons: "Over booked the trip and got stuck in the Mexico, missing a 1 at work."

Cons: "No leg room. Space really limited."

Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."

Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."

Pros: "The food was good"
Cons: "The fact that when the Mexico City security detained my bag Aeromexico told me the bag was never loaded on the plane in YYZ. They gave me an email address and said good luck. My bag was then shipped to Bogota I went to the airport and asked fir it back only to be told it was sent back to YYZ. I was supposed to be given $100 -never happens. Now I'm home and I have no idea where my bag is."

Pros: "- The food as good. - They passed 3 times with drinks. Really nice. - You have your own screen with good content - Sweet / good take off and landing"
Cons: "- They turned on the heating (in early october)"

Pros: "They always provide food and beverages. It's great And they help you with all your questions. Great Service"

Pros: "Entertainment, I really enjoyed the movies!!!! My luggage was shipped without any delay"
Cons: "My seat!!! Even when I am short, I wasn't comfortable at all!!! I have problems with my knees, they got worse"

Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"

Pros: "Not anything stood out."
Cons: "It was the WORST FOOD I've ever had period. The beer was warm and in short supply. I resorted to drinking to ease the misery of the flight."

Pros: "The food, crew, and level of comfort provided"

Pros: "Again, great service."
Cons: "I was not able to connect to the WiFi."

Pros: "The value for money"
Cons: "The fact you have to pay for Wi-Fi"

Pros: "A BRAND NEW PLANE, EXCELLENT SERVICE, QUIETNESS."
Cons: "SOMEHOW LOUD CHEF OF CABIN."

Pros: "I couldn't believe that we actually got a meal on a flight and didn't have to pay for it. The airport was cold and I asked for a blanket when I got on the plane and was immediately handed a blanket which doesn't happen on other airlines I have flown on."

Cons: "The plane had to go back to Guadalajara after 1hour of flight due to mechanical problems, they had to put us on another plane ,it was scary."

Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"

Cons: "Price, airline & convenient."

Pros: "Not much"
Cons: "Lost my luggage"

Pros: "too tired to notice anything wrong"
Cons: "Too tired to notice anything wrong"

Pros: "Great flight, comfortable"

Cons: "Horrible Service. Delayed 5 hours for multiple mechanical malfunctions. No updates given."

Pros: "the smooth landing in the airport of the Mexico city"
Cons: "food"

Pros: "Flight was fine. Good staff on board and nice food etc."
Cons: "Arrived at MEX to get through thousands of people at immigration and customs. Ended up missing my connection by a meer few minutes because of the sheer volume. Aeromexico could have waited a few mins for me as they knew I had arrived from London but didn't wait for me so I was rather annoyed by this. Aeromexico even agreed with me that the airport was overly busy so I think they should have accounted for this. To top it off I found out later that the connection flight had been delayed so not impressed,I'm sure they could have got me on board."

Pros: "El vuelo y el servicio en el vuelo fueron Muy buenos y volveria a viajar con AeroMexico si no ubiese tenido tan mala experiencia en con el personal del aeropuerto en el DF"
Cons: "El servicio al cliente! Me atendieron super mal desde el momento del check in! Despues tube un incidente a la hora de abordar el avion con el papel de la visa resultando en la perdida del vuelo cuando pedi de hablar con un gerente me dijieron que no estaba disponible!!"

Pros: "Gemma Crane was excellent! She knows the benefit to a cup of tea and made me feel very special for the entire flight. Thank you Gemma."

Pros: "Flight was fine."
Cons: "Crew was not very friendly."

Pros: "Seating was comfortable though a tad bit cramped."
Cons: "Window was dirty from someone touching it on a previous flight. Cannot wear headphones during takeoff or landing was an inconvenience. Cabin crew made sure all passengers were held tightly to their rules but then got themselves a coffee and chatted up front the majority of the time. (Only an hour trip, so no beverages or snacks for us)"

Pros: "Flight was cancelled"
Cons: "If flight took place"

Pros: "Flight on time, seats comfortable."
Cons: "For such a short flight no improvements are needed."

Pros: "Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat"
Cons: "Seat"

Cons: "The flight from London to Miami was great! The one from Miami to Las Vegas was awful. No seat-back entertainment screens, not power outlets so you could watch on your own device, one bottle of water for a five hour flight, and ride, inattentive cabin crew. I should point out that while I booked through BA, both flights were operated by American Airlines."

Cons: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."

Pros: "Nothing"
Cons: "They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed."

Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."

Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."

Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?"

Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."

Pros: "Food was OK"
Cons: "Ridiculous last-minute gate change with no notice in Frankfurt forced us to go through security twice and throw away our refreshment purchases. US Customs and Passport Control at Seatac was disorganized and downright surly. My spouse and I were separated on the flight and there is no room for adult bodies to sit with so many seats across without being pressed uncomfortably into strangers for nine hours. It is nearly impossible to sleep under such inhuman conditions. Shame on British Airways for putting profit over service and comfort."

Pros: "This was actually a very pleasant trip. Left a few minutes late (minor mechanical issue) but arrived right on time. Crew was courteous and efficient. The food was the best I have had on any airline in years. Entertainment included a good selection of recent movies."
Cons: "I'm 6'2" and slender - those seats are tight in both leg room and shoulder width, hence the "OK" rating for comfort. I was fortunate that my seat mates were also slender so none of us overlapped the armrests, and that the person ahead of me never reclined their seat because I have no idea of where my legs would have fitted had they done so. The only other gripe is that the volume of the entertainment system seems disconnected from the announcement system. The announcement system is WAY louder than the entertainment system - painfully so. I noticed many others around me also ripping off their headphones when a crew announcement commenced."

Cons: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."

Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."

Pros: "I made it finally to Prague."
Cons: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."

Cons: "BA pulled a fast one on the passengers by first gradually increasing the projected delay, up to 3.5 hours, and then last minute changing the flight status from "delayed by 3.5 hours" to "on time, gate open". They did this without making any announcements on the loudspeaker, or sending any notifications to the passengers. Whoever didn't see the status change on a screen would have missed the flight. The crew must have recognized this (after half of the plane didn't show up), and just decided to wait some more, so our "on time" flight was eventually delayed by 1.5 hours only because the airline couldn't shepherd the passengers together when they were ready to leave."

Pros: "It was only a 90 minute flight"
Cons: "I paid for the exit row and did not get it. Originally I paid for 10B and 10C which were on the exit row on the seating chart. They then cancelled my seats so I had to go back online and pick again. They wanted to charge me again so I called BA and got seats 10D and 10E which were also supposed to be exit row seats. They even asked me if my wife and I were physically able to follow flight crew instructions for the exit row. When we boarded we found out 10D and 10E were now the row in front of the exit row which did not recline. After being packed like sardines on the flight from Philly to London I was looking forward to some legroom. It could not have been any worse."

Pros: "I liked that the plane landed and I survived."
Cons: "The online check-in didn't work, the phone customer service only answered after a 20 min hold and was unhelpful, the seats were so close that the seat in front of me hit me in the head when the woman sitting in it reclined, and the gate attendant was rude. People taking this flight and expecting to do work or watch the in-flight entertainment shouldn't. There is not enough space to use your laptop and when the person in front of you reclines while you are trying to read, not only won't you be able to read but you won't be able to watch a movie either (unless you are very short) since the screen is tilted accordingly."

Cons: "I added a quick trip to Austria while I was in Europe and timed it so I would fly back to London and then back to LA on the same day. London had a huge wind storm on 10/21 so my flight from Austria landed 1 hour late, with that I missed my London-LAX flight on BA (that I purchased via Kayak). The BA agents tried to help me but were not able to use my Kayak ticket to re-book me or at least recover some of my investment. There was no phone number provided on my reservation and after an hour of trying to help me, they said I have to buy a brand new ticket. The cost for my return and my seat reservation both were lost and my new ticket was $1,600 (and I had to spend the night in a hotel at Heathrow as at that point all US flights left for the day). I usually book directly with the airlines because I want to avoid situations like this, so it is too bad that the one time I come to Kayak I end up having to buy a new ticket that was twice as expensive as the original one. Ina Watkins ina.watkins333@gmail.com 646-594-3593"

Pros: "The crew and entertainment was great on this flight! Other than that, it is kind of hard to find positives."
Cons: "We were delayed by 30 minutes for whatever reason and then we were trapped in the air for 11 hours in tiny seats. The seat wasn't very comfortable and I didn't have much room to sit and for my legs. I had a stupid box under the seat in front of me with airplane stuff in it I guess, so that took up some room under the seat in front of me. I had my legs stretched in the aisle most of the flight. The food wasn't great, but what airline food is good? I was really expecting this aircraft to be like the Dream Liner, but overall it was just a big tin can in the sky."

Pros: "Flight attendants are so friendly, cheerful, personable and polite"
Cons: "BA website required payment for any seat selection, so I paid $35 for two aisle seats to be close to my husband. Then, BA website did not allow change or upgrade of seating when I at last discovered upper deck availability and paid another $50 each for us to sit together.. I purchased seating months in advance, and so did friends travelling with me, but my husband's seat was given free to a man who said had just purchased 2 days prior. I purchased my one friend an exit row seat in main cabin for $75 but BA gave it to someone else. Yes, I want refunds and will be writing more about this to BA and posting about this horrid discomfort."

Pros: "comfy seat Nice head side support Nice service Professional crew and pilots - especially the very informative and genial pilot on flight 203"
Cons: "Website better now, but still clunky and cranky to use. Hard to find flight status info OUTRAGEOUS To charge for seat selection on a $1000+ ticket!!! App useless-- did not work for flight status checking BA VERY poor on updating us on flight delays: Kayak informed us of delays by email, not a peep from BA. Hard to set up flight notifications. Boarding process completely baroque: With 6 different priority statuses, should we be in this line or that if we have x status, but are flying this class. Comically absurd."

Pros: "Food and entertainment was good."
Cons: "Most of the flight attendants were nice. However, on one flight a couple of them were rude. One made a comment "you are making their job hard". I was sitting across the aisle from my mother who is 80 years old and was getting her entertainment set up since she is technically challenged. I told him that I didn't mean to make his job hard. After that, he then smiled regularly to make up for the comment. Also, one of the flights we had to buy coffee, water, or anything other non-alcohol beverage we wanted to drink. Not sure why on one flight we didn't get free beverage service when all of the other BA flights provided it."

Pros: "Staff was exceptional."
Cons: "First a large number of the flight was flagged for special screening which meant that they had to do additional procedures and were very understaffed as many of us talking near 100 people had to stay behind and wait for over an hour as three employees screened us in detail. This while the rest of the plane was already boarded. Thus the flight left late and arrived very late to LAX. Secondly the refrigeration on board for food was broken thus spoilong the food so we only received one meal on an 11 hour flight which we were starving and not what we paid for during this flight. They did offer snacks but when not having a full meal as paid for it is a huge let down. Thirdly why is Wi-Fi not offered on this flight. Due to the late departure and late arrival we missed my connection to TUS and was not able to make calls or email during the flight. Not acceptable. Very unhappy and will never be flying with British Airways again. I WILL ALSO NEVER LET FRIENDS AND FAMILY FLY WITH THEM. An airline as prestigious as BA needs to work better at ensuring the minimum on offering wait we the customer pays for and this did not happen. Staff was amazing and very friendly but we were very dejected and felt that your brand suffered a lot with this experience. I do hope to hear from airline about this incident as my wife and I travel constantly."

Pros: "Smooth and nice flight. Crew was friendly and attentative."
Cons: "I found it surprisingly coincidental that both my wife's and my checked bags did not make the flight to Santorini. Of course, given how the process in dealing with Kayak and this booking, it did not surprise me. Any calls or customer service related questions were handled as though we were 2nd class citizens. I've never been treated like this traveling, but always the attitude came from "oh, you booked this through a discount site" and then I was handled accordingly. I booked it through Kayak for ease as I planned a 7-city, 21 day trip around the Adriatic. Now we'll do our honeymoon without a wardrobe change, filing claims for the contents of our bags, as no one can tell us what happened, or where the bags are, and we're about to depart for our next city. Never, NEVER book a trip from a 3rd party. The seats next to the toilets that don't recline, attitude from airlines, now my first lost bag in 10 years (I fly 3 times a month, too)."

Pros: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."
Cons: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."

Pros: "always friendly and helpful"
Cons: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"

Cons: "The BA crew was awful. I was not feeling well and wanted a cup of tea. I didn't realize you had to purchase it. I gave a member of the crew my credit credit card she said out loud "your card is declined" several people heard and then proceeded to hand me my card and walked away. I was mortified. I, of course thinking my bank had put a hold on my account because I was outside the US, called them to find out why it was declined and was told they had no idea and they did even see the $2.00 charge go through and therefore it wasn't declined on the bank's end. The way she handled it was awful, no discretion. I was visibly ill and just needed something warm to help me feel better. Needless to say I will never fly BA again and will let my company know how I was treated."

Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."

Pros: "legroom"
Cons: "Boarding started 10-15 minutes before the announced boarding time and I did not hear an announcement for that. Seats are very uncomfortable, they have no lumbar support and my lower back still hurts from the three hours on the plane. 2 toilets for all economy class passengers are not enough - there was a line most of the time. Water for purchase???Are you kidding me? That was the worst surprise! What a shame, British Airways! Now you are one of the inhumane airlines! I will tell THE WORLD about that ridiculous fact! And not even extra small packages of snacks?! Now my favorite airline becomes Delta. There was no entertainment of any kind. There were no air vents above our seats (row 20 in that Airbus) and it got really hot before we were airborne."

Pros: "I fly a lot between North America and Southeast Asia (usually on SQ). My BA flight was a perfectly acceptable long distance flight for a song, so that its best aspect was the low price. It was much better than any US airline's flight to SE Asia that I have been on from time to time, and was a solid B to B+ against the standard SQ A to A-. I flew from Singapore to Charlotte with no issues, then returned two days after their IT disaster in a half empty airplane. I expect they continue to discount while they try to rebuild their brand, so I suspect this kind of flight stays quite a good value for the next year or so."
Cons: "I ordered vegan meals. The dinner on the way back to SIN was fine, but the veggie breakfast was absolutely pathetic. Most of the vegetarian food was okay."

Pros: "Crew, food, entertainment all good. USB charging a nice touch"
Cons: "We purchased two tickets together but were assigned seats far apart. We couldn't check in using on-line app. It wanted Visa information for USA travel even though we are US citizens, all info was entered into our flight, and we had already flown the outbound leg. The partner airline for the first leg checked us in, noted that our seats were separate and said they unable to change it. We called BA customer service - they were unable to change our seats. On arrival at Heathrow there was a huge wait at the BA processing center, when we finally presented our boarding passes and asked for a change the representative told us there was no time and we should run to our gate. I sat next to two people traveling solo so sitting together was obviously no problem Seating people on a combined booking separately, and never finding a solution other than "run to your gate, we are really behind" is verging on terrible customer service."

Pros: "The seat I had was good"
Cons: "No food, no drinks. They asked me to pay even for water. After a very long trans Atlantic flight, this being a connecting flight after a long a tired 11 hours layover in London. It is an embarrassing how the airline cares (or doesn't care) who travels with them, where the people are coming from so they can understand their needs. I don't think it would had make a difference to the airline if they would acknowledge connecting passengers and eventually try to make their experience a little easier. But asking for a glass of water and not getting any is an embarrassing experience for this airline. I will never fly with British if I can."

Pros: "My flight going to the UK was rough, but the flight home was as solid as being on the ground. This is my third round trip with BA and while the trip home last year I experienced poor customer service from the flight attendant assigned to our side of the plane, both my inbound and home bound flight crews, this time were exemplary. Very kind and caring. The pasta was very good."
Cons: "The single Halloween size kit-kat bar that we were given as a snack. Was so small that I naturally believed that we could take more than one. I was politely told that the singe 3.5inch twin wafers were all that we were allowed per person. We have a candy jar, in our office and with the extra supply in the supply closet, we would have been able to give everyone at least two. So, my recommendation is if you are flying transatlantic, to stock up at Heathrow for extra food. Also, the seats were very very small. I was lucky and the plane was not sold out, so both flights my seat mate and myself were able to put a seat between each other. I found myself reasoning that for the price of the flight I was paying for transport to England not for comfort."

Pros: "great selection of in flight entertainment."
Cons: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"

Pros: "A380 planes hold far too many people for the capacity of the departure terminal making the gate experience sonewhat of a spill over. Seating maps at check in did not make available a single seat close to us for a third member of our party who had booked an equal ticket on a separate booking. Yet after n boarding there were seats physically available that were not offered by check in staff. Meal trash was left for far too long before collection in our seats which was upper deck final rear cabin. Plane noise during flight was very low, excellent. Miami Airport is a logistical immigration process nightmare. We look forward to BA using FLL instead directly from the UK."

Pros: "The flight itself went smoothly despite some windy conditions, and we were transported in one piece, without incident, from LHR to IAD. The crew members were pleasant in conversation and reasonable in frequency of food service. Once, when I pressed the attendant button, one of them came quickly to ask me what the problem was, and that kind of responsiveness is always a plus, in my opinion. The seats reclined a reasonable amount, not the mere 2-5 cm one sometimes experiences lately."
Cons: "The aircraft was aging at least a bit, and it was clear because my seat almost would not return to the upright position and stay there. Several times I tried to return it to upright as the end of the flight neared, and it would easily move but would return to reclined once I leaned back. It was as if I had been the whole time keeping my finger on the button that makes the seat movable. After I'd about given up, the seat finally stayed upright even when I put my weight back on it. My flight attendant misunderstood my drink request, but I let it go because the result was close to what I had asked for. It could have been that there was too much background noise - not sure."

Cons: "Boarding process atrocious! First a gate change from A to C gates, requiring a train to transit. Then, after walking down a jetway, we were sent through an emergency exit, down two flights of stairs and herded onto buses, and I mean herded. We (including elderly and moms with infants) alongwith our carry-ons were harshly ordered to squeeze together on a bus until there was literally no room to move. A lengthy bus ride with very disgruntled passengers to plane was followed by another set of stairs up to the cabin door. Finally, our departure was delayed 30 minutes while the bags of 2 passengers who got lost in the airport (probably on a bus or train) were retrieved. Not sure whether the fault lies with Heathrow or British Airways, but the experience was bad enough to avoid both in future."

Pros: "Frequent beverage service and decent food. My wife and I enjoyed catching up on several movies that we otherwise had ignored."
Cons: "Heathrow Airport is a horrible mess. It seems our soft shell carry-on luggage that fit fine above us on our previous British airways flight was now too large and had to be check. This bothered me greatly as multiple individuals with hard shell carry-on luggage rolled by without so much as a word. It appeared that whomever decided the seating arrangements was drunk. All of our previous flights my wife and I were seated next to each other. This flight we were seated in two different rows. After several trades (I think four) we were able to sit next to each other. I had attempted 24 hours prior to the flight to select our seats but was unable to do this without paying $50."

Pros: "They changed my seat when I asked them too."
Cons: "The stewardess told me for the last meal, that they ran out the no. Vegetarian meal so I must choose the veg one. Later he said he gave me the preference for the earlier meal so this one shouldn't be a problem if I didn't get what I asked for. Totally blew my mind. The audacity with which he gave me his explanation was extraordinary. Sorry British airways, don't need that attitude. Wrote to them about this, haven't yet replied back. The flight was pretty old by itself. Not like the ones that go from London to United States. The Seats were smaller and had a very uneasy contour, the entire plane just looked a little banged up. The crew always seemed in a rush, to busy to even hear or look around."

Pros: "Crew was great. Really terrific. A+ all around. And that was consistent on all legs of the trip. But they couldn't fix this particular plane."
Cons: "Boarding was a zoo. Took forever. Not enough information shared. Everyone lined up for priority, whether had status or not. Once I got on the plane, the seats were AWFUL - the worst I've ever experienced. The pitch between them impossible. When passenger in front put his seat back, was practically in my throat. Couldn't lift the armrests completely, which was ridiculous. Even with an empty seat between myself and row-mate, we were cramped and couldn't get comfortable bcse of arm rests. Absolutely awful. Cannot imagine how much worse it would have been if seat in middle taken."

Pros: "safety was most important and the crew got us to our destination with no problems."
Cons: "They ran out of chicken meal therefore offered second choice of meal which was risoto and pasta as a salad. I would have much preferred a fresh salad with fresh fruit as a dessert and a simple meal of vegetables grilled than risoto and pasta. Too much starch and too heavy. Also, the entertainment choices of movies in English were poor. I would have preferred great classic movies that can be watched over and over than new ones with a low rating. I only watched one movie. Also, found the map hard to navigate and understand. Landing was painful to my ears as usual and not sure anything can be done about that. I did take a pill to help with the pain."

Pros: "Flight staff was very good and so was the customer staff who were friendly but had to deal with so many missed flights."
Cons: "Ground staff management management was extremely poor: a. Flight was booked by BA with a 90-120 minute transfer time but LHR ground staff couldn't get the crowds flowing . And we missed every connecting flight. b. Informed ground staff that the flight was leaving in 90 minutes, and told them that we will not make it if we can't get into the express line but they told us "too bad". BA booked us and confirmed that it was enough time to catch our flights. We missed every single connecting fligh and had to wait 2-4 hours to catch the next flight. And we lost our seating arrangement which made it difficult since we have children. c. When we got to about 30 minutes to our flight then they switched us to the express line but it was always too late. Very disappointed with the BA airport management. d. A lot of people were trying to rebook flights, and that line became too long. I empathize with the BA booking staff but not with the ground management staff. e. Avoid BA if you have to get a connecting flight at LHR and it is within less than 2 hours, it was a poorly managed operation."

Pros: "Nothing was good. You're terrible at your job."
Cons: "Really my worst flying experience ever. For an international flight they had the worst TV's in the head rest. Picture was faded. You get stuck with crappy middle seat unless you're lucky enough to quickly book a window at that 24hr period before the flight. They have a greedy little trick they like to pull to make more money like us the consumer don't realize what's going on. They sell you a ticket then try to swindle more money out of you to request your seat. Total BS move. When I complained about it they gave me some canned response about how its better customer services stating that some customers prefer to pay to request their seat. Are you kidding me? Why not just state you're selling window seats for more money instead of trying to play your customers for idiots. Only makes me want to never fly your airline again."

Pros: "Nothing"
Cons: "Departure time was 4:10 pm, and they finished boarding at 4:45 pm. Then we had to sit in the plane on the tarmac for another 2 hours, while the captain kept coming up with the weirdest excuses about why we are delayed. First they had to do a manual passenger head count, because the numbers didn't add. After an hour, he says they are finally done counting and are waiting for the truck to push the plane on to the runway. He says that since this is a A380, it needs a bigger truck that is in short supply at Heathrow!! He came on the intercom few more times in the next hour with more excuses about why we are delayed, but by then I was too mad to remember what the hell he was saying."

Pros: "Movies offered were plenty and recent releases."
Cons: "Boarding inefficient and a joke again. Put on a bus to be taken out to plane, crammed in there like sardines, no AC. Had to wait inside bus around 20 minutes prior to boarding due to air traffic issues. Not pleasant to board a 10 hour flight already hot and sweating. No apologies given by British Airways. Food was awful. Served fish on salad-not warned prior to serving. Stunk up cabin. Seats extremely hard again. On this flight they tried to freeze everyone to death. Rude, new male crew member in economy class. Date on that salad, by the way, showed that it was expiring the next day. I will NEVER fly Bristish Airways again."

Pros: "Fast boarding"
Cons: "Not enough newer movies for a 10+ hour flight. I am not a movie-buff but only managed to find 3 movies I had not seen before. Monitor for video was hazy and hard to see the movies with the overhead lights on the whole flight. Flight attendants for my area (business class upstairs) did not seem to want to be there, did the bare minimum, felt like the attendants you usually get on any airlines US domestic flights. Yes, daytime flight, but did the lights have to be on the whole flight? Had 6-8 kids in 10-15 year range that were running around the whole flight, maybe if the lights had been at least dimmed they could have settled down so the other travelers who would have liked to sleep could... Food servings were smaller than usual, but since it was also unusually uninspired and tasteless I guess that was ok. Plane was dirty (visibly so on, f.ex. the sides of seats, traytable, and bathroom) and it was not just from the ongoing journey but from previous flights."

"Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me."

Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."

Cons: "My bags were missing"

Pros: "Not a thing. Hands down worst airline I’ve ever flown with by a large margin. Would not recommend."
Cons: "Literally any and everything."

Pros: "Seats were comfortable"
Cons: "No beverages! I should be able to purchase a can of beer! I am willing to pay the outrageous cost of $8 for one can and still not able to do that! Ridiculous and I believe they are using the virus excuse to save money !"

Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""

Pros: "Crew was excellent"
Cons: "There was no WiFi"

Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."

Pros: "Attendant was quick to provide seatbelt extender."
Cons: "Seatbelts were short. I'm a big guy, but I needed a seatbelt extender. This wasn't an issue on other flights."

Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"

Cons: "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"

Pros: "The crew and the service was excellent."

Cons: "Gin availability"

Pros: "The plane was super comfortable"
Cons: "Long check-in lines in Denver - there were two sky caps outside who had no line which allowed me to reach my gate in time. Otherwise I may have missed my flight"

Pros: "Yes"

Pros: "Nice flight"

Cons: "Ticket was never issued."

Pros: "Flight was delayed 3hrs, no fault of the flight crew or airline but incredibly annoying. amd the person next to me reeked of onions and I couldn’t shake the smell for the entire flight."

Pros: "We are safe"
Cons: "Late. I am still on the plane. Did not seem to matter we were late."

Pros: "An elderly lady sitting next to me with a broken arm.....was approached by the flight attendant and the flight attendant was so considerate that she took the lady to the empty seat in first class!!! I noticed this kind gesture and noted it to the flight attendant. She told me sometimes folks get upset asking why they did not get the upgrade! It amazes me....I always think if that were my mother how would I want to be treated!!! CUDOS to this Flight attendant....Thank you AA for making this gesture and God Bless you all!"
Cons: "Surprise....American Airlines no longer food nor one bag free! Well if you can stomach the not even a snack nor one bag...then Fly AA so not so bad after all. But Gate agents, baggage handlers, pilots and flight attendants take away any negatives whatsoever! Great work AA."

Pros: "I like the boarding, the service and the time management"
Cons: "The food was not good , limited options."

Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."

Pros: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Cons: "N/a"

Cons: "Meals were minimal. Entertainment system is archaic. Seats tight and narrow and hard."

Pros: "The flight was as advertised. Nothing particularly special other than reliable which was just fine with us."

Cons: "Not enough leg room for tall people unless you pay extra."

Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."

Pros: "Service"
Cons: "Nothing"

Pros: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."

Pros: "Plane didn't crash"
Cons: "Tiny seats and no personalized entertainment options. We booked this on British Airways but have pretty much been on American flights on every leg. This made customer service more complicated. And this plane was terribly uncomfortable. Boo!"

Cons: "I paid 800.00 and no breakfast order lunch served."

Pros: "The Check In Agents were so kind and helpful especially when they found out we were having a rough time with a family situation.....So blessed to have those two ladies working for such a magnificent airlines"
Cons: "you have become like the rest of the wolf pack......charges on everything! Try become like Pan Am of days of old!"

Cons: "We were inside a plane for almost 3 hours due to unavable pilot. They got us out and then back in again, all in all we wasted six hours until the flight was cancelled."

Pros: "Food. There was dinner (and wine) and breakfast. Check-in was quick, flight departure was on time."

Cons: "Never made the flight due to flight not getting in to Chicago on time. Still stranded here with my son. Supposed to be sent to Hartford then Dublin later today. Overall a very bad experience with American Airlines. Wouldn't recommend travelling with them again."

Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"

Pros: "Staff on the plane were nice."
Cons: "5 hour delay, fear of cancellation ruining a trip planned for years, not feeling we were told what was happening, series of delays extending decision time, unappetizing sandwiches during delay."

Pros: "Infrastructure"
Cons: "Staff behaviour"

Pros: "Flight was smooth and comfortable."
Cons: "I didn't find the crew very friendly and often don't on AA. Boarding was difficult as the agent was difficult to hear/understand."

Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Cons: "N/a"

Pros: "the wntertainment worked."
Cons: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."

Pros: "I'm in the military so thank you for allowing active duty to board with 1st class passengers. Also having the free movies available to watch is great too!"
Cons: "No bad comments to put here. The only thing I would recommend would be to add a free Internet option"

Cons: "Flight was very late. Boarding was not good!"

Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."

Cons: "No seemed happy at all."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Space security manners"

Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."

Pros: "Good service"
Cons: "Fine flight"

Pros: "On time and good price""
Cons: "Don't like the communist inflight movie choice shown? Other option than pretzels for snack?"

"Flight attendants couldn’t have been nicer"

"La variedad de películas estuvo excelente! El servicio muy bueno en general."

"oh man the situation with the bus on arrival"

Pros: "The crew was extremely kind and selection of food/drinks was excellent."

Cons: "The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late"

Pros: "Nothing"
Cons: "Being able to go home"

Pros: "The onboard store."
Cons: "USB ports. They were off."

Cons: "The seats"

Cons: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."

Pros: "Nothing"
Cons: "Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc..."

Cons: "Did not honor easy boarding!"

Pros: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Cons: "I had no complaints - the flight was just what it should have been ie no issues"

Pros: "Modern screens and seats"
Cons: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"

Pros: "One lady was so mean when I asked her a question ."
Cons: "Be more smiling and helping customers when needed"

Pros: "Smooth flight"
Cons: "It was delayed"

Pros: "crew and flight excellent"
Cons: "too close the seats"

Pros: "friendly crew"
Cons: "more leg room"

Pros: "not enough leg room. Tray too small."
Cons: "the above"

Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"

Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Cons: "Online check in didn’t work."

Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."

Pros: "Crew arranged to change seats so my left leg had an aisle."
Cons: "Boarding by groups was not followed, no one to control them, just a rush to gate. No discipline by Iberia. Reserved a seat on aisle of 3 seats side section so my left leg could stretch out after surgery but they changed aircraft type w/ only 2 seats on side without notification, so my right leg had the aisle."

Pros: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Cons: "The seats and the lack of space"

Pros: "Very little - other than getting off"
Cons: "Every detail from rude checking all the way through rudness"

Pros: "Bumped up to better seats than we paid for. More space mkes a long ride easier."

Pros: "Madrid's airport is comfortable and modern."
Cons: "Unless you paid you do not even get a seat assigned until you get to the airport. No food or even drink unless you pay."

Pros: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Cons: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"

Pros: "Very friendly"
Cons: "Food"

Pros: "clean"
Cons: "No legroom, plane too warm, movies were unedited, but most of all we missed our connection and there wasn't even an apology, or any compensation. We missed the main event of our trip and were very disappointed. There was only 45 minutes scheduled between the two flights--in which you had to traverse the huge Madrid airport (train), and go through customs and security again. We were 5 minutes late to the gate--after being told in Miami they would hold the plane for us."

Pros: "Every thing"

Pros: "Seats were comfortable. Smooth take off and landing."
Cons: "No free drinks, and I had to flag down a crew member to buy the €2.50 bottle of orange juice; even then I had to remind him before he brought it! We had little time between flights, and had to empty water bottles at Security before boarding but forgot to refill them, so we really noticed the lack of beverages."

Pros: "Todo ok"

Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."

Pros: "The crew was not the worst crew."
Cons: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."

Pros: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Cons: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."

Pros: "The flight was ok."
Cons: "Ok. I was so rushed from my connection I got sick. My bag was left in Madrid."

Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."

Pros: "The extra leg room in the exit row. In spite of the fact we had to pay extra for it, it was well worth it. The crew was courteous and professional. The flight was on time."

Pros: "Food and movies were good."
Cons: "I was not allowed to check in online, so I had to go to the airport early to check in. Despite purchasing my flight months prior, and arriving at the airport with plenty of time to to check in, I was told that I was going to be bumped from my flight because it was overbooked, which would mean that I would miss my international connection. After waiting for everyone else to board on a tiny flight, there suddenly was a seat available and they let me board, but they managed to not put my bag on the flight, which means I have no luggage. Lastly, despite checking in more than 7 hours ahead of time for the international flight, I was given a middle seat and was told that I would have to pay $40 if I wanted to switch to an aisle/window. The middle seat was cramped and uncomfortable, particularly for 8 hours (after 7 hours of connections and waiting in airports). UGH."

Pros: "Again, the crew was very friendly."
Cons: "This time, we didn't start boarding until *after* the scheduled departure time."

Pros: "Lots of leg room, comfortable and very nice staff."
Cons: "See Above. There was a 2.5 hour delay. I was worried I would not make my flight to Vigo, but I did"

Pros: "Hat it was a quick flight."
Cons: "No entertainment, no free beverages or snacks, crushing legroom."

Pros: "great service and nice flight. great pilots and safe trip."

Pros: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Cons: "Nothing."

Pros: "We like the food, the entretenment service, the airplane was new and flight attendants was very polite !!!"
Cons: "Nothing"

Pros: "Nothing"
Cons: "They forced us to check our bags at the gate even though we had an international connection to make in London--to continue flying to Chicago. As a result, we had to go through customs and security in London, and would have most definitely missed our connecting flight back home to the States if not for a woman in customs at Heathrow who let us cut to the front of the line. I will never fly Iberia again and will be lodging a formal complaint."

Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"

Cons: "Waiting for luggage at JFK."

Pros: "Seats were comfortable"
Cons: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."