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Cons: Too much time spent at boarding. On luggage missing.

Pros: The cue lines per zone are the most brilliant idea!

Cons: After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time.

Pros: Food and drinks very good

Cons: In economy class the movies unable to listen to with ear buds. Bring my own next time.

Cons: Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service.

Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Cons: If I knew how to recline my seat earlier. I did try several times

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Cons: Boarding was very slow.

Pros: The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice.

Cons: I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!

Pros: Seat was good.

Cons: Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out.

Pros: Excellent seats and early arrival

Cons: Lack of food choices or entertainment

Pros: Punctuity

Cons: They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class

Pros: Nice attention and good food. Plane and seats are confortable

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos

Pros: Crew was fantastic.

Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.

Cons: The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile.

Pros: Plane was good, no delays and passport control in Charlotte, NC was quick.

Cons: I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane.

Pros: Even in economy, the seats were actually OK (room + comfort)

Cons: LATE. Fortunately because BOTH flights were late, no problems with connecting.

Cons: Overall good business class trip.

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Pros: It was all fine

Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Cons: If I knew how to recline my seat earlier. I did try several times

Cons: Felt good to be home after almost 4 hours delayed.

Pros: Even in economy, the seats were actually OK (room + comfort)

Cons: LATE. Fortunately because BOTH flights were late, no problems with connecting.

Pros: Great crew! Comfortable seats!

Cons: N/A

Pros: Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time.

Cons: Snacks

Pros: Yes

Pros: Punctuity

Cons: They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class

Pros: Even in economy, the seats were actually OK (room + comfort)

Cons: LATE. Fortunately because BOTH flights were late, no problems with connecting.

Cons: I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options.

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: The crew are amazing! Attentive and friendly.

Cons: The seats could have been bigger.

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Pros: Good for both.

Cons: Bigger seats.

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Pros: Entertainment was amazing

Cons: Seats a bit hard

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.