It was a game of hurry up and wait. As advised we arrived at the terminal e hours prior to boarding. We waited about 45 minutes before anyone showed up at the check-in terminal. When someone does arrive she rearranges the line and we think we are going to be checked in. Nope. She leaves and we wait another 15 min. before anyone else shows up. One person got behind her computer and about 15 min later started to check the first person in . Then one more person arrives spends 10-15 behind the desk and then she starts checking in someone. Two more staff arrive and another 10 min or so they are ready to begin checking in people. We have a 11:50 international flight and it is 9:45. And then on of the agents, closes her desk and leaves. And every leg of our flight was delayed; we waited at terminals, we waited to take off, we waited to deplane. After arriving in Porto within 10min of our connection schwduled to take off, we were told to go to the last bus. We waited on the bus (until all the other busses had left) and then we waited another 10 min or so for one of the ground controllers who wanted a ride with us but was busy with a woman who needed the handicap van. He did not help her to the van, but was standing with her and talking with hher. We were rushed through border control and told not to wait for the rest of our party only to get on the plane and then have to wait another 45 min before we were cleared for take off. The waits were not 10 or 20 minutes, they were 35-55 minute waits each time. Miraculously, we made it back only 2 1/2 hours later than we we were originally scheduled. Given the nonchalance and seaming disinterest from many of the staff, I was expecting that we would not get on until much later than that.
On the seat map for this flight with TAP was shown a business class configuration of 2 rows/8 seats. To my surprise, 4 rows/24 seats being the middle is kept empty, old European type. I chose seat 2F, the the leg room economy dimension. This is not what I paid for. Disappointed!
Flight attendants in business class were rather indifferent While in second leg operated by Portugalia TAP subsidiary were outstanfy
The worst thing was baggage claim. In my return flight I was waiting 90 minutes for my baggage. and when I asked the airport they said it’s the airline. So frustrating after an 8-hour flight.
Chaotic boarding with no announcements. Carry on luggage needs to be checked. Bare minimum zero frill flights. Not a whole lot of anything positive to be said .
The chicken was so dry it was impossible to eat. No substitute was offered. The port to charge my phone was broken and all I got was a shrug from the crew. The entertainment system was glitchy and subtitles didn’t load. Crew seemed fully uninterested and unfriendly.
Delayed at the beginning and the end and almost missed our connection
They left our luggage uncovered on tarmac in pouring rain during an hour delay of departure! At our final destination, we found ALL OF OUR CLOTHES/SHOES soaked all the way through!! Our 1st connection plane was a great business class accommodation but only 50 minutes long. Our 2nd connection from Lisbon (another delay with luggage uncovered on tarmac) had only the extra legroom and mediocre food in business class - no entertainment and no extra comfort seating. Will not use TAP Air Portugal again!
Absolutely unacceptable level of service for a Business class: lousy drink and food options, disgusting food (inedible meat, watery rice, etc...), pathetic level of attentiveness from staff, Business class restrooms were not accessible for long periods because blocked of by staff...overall extremely disappointing, will NEVER fly Business on TAP again.
Delayed departure Madrid to Lisboa and my luggage no arrived
I’m an Iberia fan but this time They dropped the ball. I went from ALC to MAD to LHR. Boarding in ALC was by group… to get you in a bus. Then we sat for almost an hour when most people had connections. When we landed in Madrid we did so and they put us in another bus almost like if they wanted to make people lose their connection. We made ours by the skin of our teeth but our luggage did not. And on top of this we had to listen to the pilot bragging about Iberia being punctual. To be true we made it on time to LHR but we are Still waiting for our luggage
Boarding was a mad rush as people still had issues with boarding passes and groups 3- 7 were asked to board when travelers were still stuck behind the document check. Food was one of the worst I’ve ever had in an Economy flight. The crew was very friendly though
Excellent crew, food and service. Boarding via bus is always a pain but overall really good
The boarding procedure got confusing because they wanted to weigh everyone’s carry-on. Apparently mine was 3 1/2 kg over their limit. I didn’t know they had a limit. And at the check-in desk, nothing was said about this. They wanted me to check the carry-on at no charge and that would have been fine except then they told me at my connection in London I would have to go outside to baggage claim retrieve my bag, and then recheck it. In other words, they could not check it to my final destination, only to London. I told him this was unacceptable so after a few minutes of discussion, they came back and said that my bag would be OK to carry on the plane. It seems that if you have a connection then the weight is not as important. Then when I actually went to board the boarding agent said I needed a tag indicating that my bag had been weighed, even though she had just five minutes ago talked to the same person who cleared me. Lots of confusion seems like a very bad process. They need to improve this.
Boarding, crew, food and baggage handling excellent (no bags lost, yay!). However for an 8 hour flight, there were limited entertainment options. And really would have liked to have a pillow!
Suddenly, I don't find my flight back on the app Help Ticket 0757345716866 Hoeflich Flight back Sunday ib5333 Ib2629 Ib4268
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
We were delayed 2 hours because the crew was late. They need better planning by the crew, we had to sit in uncomfortable seats waiting for them.
Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
