The flight attendant use 1.5 hours to answer my call. My dirty food tray was unattended.
The flight was completely full. Crew was not happy. Everyone was rude and brusque. Travelling with an arm in a cast and seating in the first row of economy cabin (in front of the separation) I needed help retrieving my tray for the meal. A staff member literally threw the tray on my lap, without helping to take out the tray. Boarding was messy, with 300 people waiting in an encloses space with low ceiling. I will try to avoid AA next time I have a long flight.
Concern Regarding Significant Gate Delay and Jet Bridge Issue Dear Customer Relations Team, I am writing to express my disappointment with the experience I had on my recent flight AA 2414 on Sunday January 18, 2026. What should have been a routine departure turned into a frustrating and avoidable delay due to an issue with the jet bridge at the gate. As a result, the flight was delayed by approximately 90 minutes while multiple gate changes were attempted. The lack of clear communication during this period made the situation even more challenging. Passengers were left uncertain about the cause of the delay, the expected timeline, and the next steps. This not only disrupted travel plans but also created unnecessary stress for everyone on board. I understand that operational issues can arise, but a malfunctioning jet bridge and the resulting extended delay suggest an area where procedures or equipment maintenance may need attention. I hope you will review this incident to prevent similar disruptions in the future. I would appreciate acknowledgment of this concern and consideration of appropriate compensation for the inconvenience and lost time caused by this delay. Thank you for taking the time to review my experience. I look forward to hearing from you. Sincerely, Dion Dillard
I got sick nothing contagious but distressing enough and the care I received on the flight was astounding.
Horrible. Both legs of my flight were delayed more than 6 hours. No compensation, no screens on the plane, and the plane was not clean.
After we'd boarded , they canceled the flight. The crew didn't even know , we just all received text messages. Then after they deplaned us , AA was just like "too bad, go F your self, we sure ain't gonna help you"
Initial flight was cancelled at the time of arrival to the airport, flight alternative requires switching from direct to flight with a layover, and the plane felt like it would split apart, it was so rattle-y.
Weather delay for 2.5 hours followed by half hour crew delay, did not have ginger ale, uncomfortable seats
It was nobody’s fault - but the plane came 4-hrs late and we were updated randomly in 20-30 mins increments which left us hostage to sit and wait expectantly. It was very long and got very late. Our plane didn’t land until nearly 1 am! Also the toilet wasn’t working. The hosts were nice enough but were clearly “about to pass out” as one told me. Lastly, there was no snack or even time for it. Just a bad experience overall.
The boarding crew was incredibly helpful getting me on an earlier flight
Because of weather and mechanical issues our flight was 4 hours late. The only compensation offered to us was a meal voucher to be used only at Boston Airport and only on the day issued. But by the time it was offered to us all the restaurants were closed, so there was no way to use that offer.
Friendly crew, efficient boarding and flight arrived early. Couldn’t ask for a better experience
Terrible. They canceled our early morning flight after midnight on the day of and had no available flights to rebook my family on for the next 72 hours. Yet they still had other flights that were not cancelled from JFK so it couldn’t be based on the weather. It felt like they canceled the flight based on it not being profitable enough for them. I am not interested in traveling with the again. The absolute worse customer service and lack of accountability.
Horribly rude check in at airport, worst in 25 years of flying. All over a simple issue they could have googled to resolve.
First time flying with JetBlue and never again. I went to the counter to request meet and assist because I'm 74 and my wife is 79. I walk with a cane and my wife is handicapped and has her own wheel chair. I told the agent that my wife and luggage was at the entrance door. The ticketing agent said to me that they don't offer meet and assist. I need to bring them our luggage and then go back and get my wife in order to get my boarding pass. As I went back to get my luggage a Southwest agent along with a TSA agent recognized the situation and came over and took my wife and luggage to the JetBlue ticketing counter alongside the line and told the JetBlue agent to issue to take our luggage as soon as they could.
Our flight was delayed 5 hours, very disorganized, bad communication, confusion. Only good thing was the crew.
1) No pilot available for 1 hour 2) no room for most passengers careyon in overhead—-> stowed below 3) when we landed we had to wait 45 min. Before docking at gate as gate was not ready
It was good. I prefer JB over other airlines.I just wish we had headphones for the films, but other than that - good.
we were delayed because of some safety check that wasn't done or available
Qatar Airways only had spicy meals on the menu in economy class. You might want to get food in the airport before boarding.
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.
Problems checking in both on the laptop and on the app. No free seating available at check-in as advertised - must pay for EVERY seat between $23 and $75. No way to cancel seat choice. App menus and site menus are not responsive, and some items are impossible to find. Crew and mobile assistance are friendly and helpful.
Food - Non-Existent. You pay for everything. It is strictly Pay-to-Play!
Again, we paid $ 328.00 for specific seats are were assigned those seats.
Having been prepared for paying for everything on board other than water, coffee and tea the service was OK. Food and drink is expensive but the food was OK if limited in scope. Plane was clean and obviously well serviced. After complaining about having to walk in wind and rain to a get a bus to the airport the same thing happened at Portland. I’m sure you could get a terminal gate flight, complimentary food and drink for not much more money without traipsing through rain and slush in Reykjavik. Not bad but not great.
If there was a disclaimer regarding food service or lack thereof, l missed it. If l had known l would have prepared better. Same with transferring at Reykjavik. No information about disembarking via stairs into rain, slush and puddles deep enough to swallow a foot. After being treated to haute cuisine restaurants and warm inviting environment during the flight, the airport is, let’s be kind, disappointing. Plane was comfortable, Airbus, staff were welcoming enough. I would likely try the route again. Maybe have a night and day in Iceland. Maybe not.
They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1
The boarding process seem to take longer than necessary, resulting in a 20+ minute delay
No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.
Lufthansa flight LH04414 from Munich to Washington DC, was fine. Efficient and safe!
Bumpy ride, not Lufthansa‘s fault. Crew managed a situation over a back rest to far down well. It was two iles behind me. The person putting the seat down, against the other person’s knees, was quite rude and belligerent and needed to be told in a no nonsense matter to stopp. Male flight attendant did good job.
Had a few open seats and could use it for a great rest ful journey
It was very good. Service was friendly and efficient, and food was good.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
We left 1.5 hours late therefore missing my connection. The airline didn’t give vouchers.
Food could have something without dairy, I couldn't eat anything. Tv for both seats was malfunctioning. They have one bottle of ginger ale for entire plane.... and I paid extra for these seats...very disappointed
We took two long flights with Lufthansa, both were delayed making us miss our connecting flights. Lufthansa took care of the first one. The second was a switch to United and figuring out how to rebook was not a pleasant experience.
Welp - they boarded us appropriately...then had us sit on the plane for over two hours before cancelling the flight...which meant another night in Munich. I probably had it a little better than most as over 500 people had to be accommodated/re-booked etc. The next day I boarded the same flight (for which I had now been ticketed 3 straight days) and - with "only" an hour delay, managed to finally get home over 2 days later than scheduled. I haven't flown Lufthansa to Europe in years...and I won't be looking to do so again in the future. To be clear, though, the people I interacted with - flight crew, Service Center, check-in were all professional and courteous - management is clearly to blame for their lack of communication and unpreparedness for when things go wrong.
Seat very cramped, could not recline. No cheese with meal. Staff very helpful.
My touch screen at my seat wasn't working, the films BA advertised on the website for this flight were not available, and the plane was a little dated, food was good and the staff were good, just let down by the aircraft facilities.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
Check-in experience, for business call please provide a premium experience
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
Entertainment devices on A380 need to be fixed, the seats might do with updates.
Everything. Employees offered to help me because I had to use a cane.
Check-in and boarding were great. On flight staff were rude and disrespectful. Paid for extra room and found it incredibly cramped. Bathrooms kept in poor condition. Overall negative experience.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
My seat cushion was poor. The cushion was compressed and was uncomfortable for such a long flight.
