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Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Cons: "food"

Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"

Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"

Pros: "Nothing"
Cons: "Everything"

Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."

Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Cons: "See above."

Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Cons: "Not to be late ,and not to loose my luggege"

Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."

Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Pros: "Flight attendants were very nice"
Cons: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Cons: "Leg space."

Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"

Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"

Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Pros: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Cons: "no complaints"

Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."

Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Pros: "it was cancelled so they got me on the next flight on Turkish"

Pros: "Pretty decent"
Cons: "Not much"

Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."

Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."

Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."

Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."

Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."

Pros: "tool me safe from one airport to another"
Cons: "wait time, food"

Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."

Pros: "Free drinks and snack!"
Cons: "Nothing"

Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Cons: "Late...delayed from algiers"

Pros: "Crew"
Cons: "No entertainment or usb plugsto charge."

Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."

Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."

Pros: "The plane is roomy and bright"
Cons: "N/A"

Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."

Pros: "Crew were great"
Cons: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"

Pros: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Cons: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."

Cons: "It was too warm. The air above was not cool"

Pros: "leg room! excellent entertainment options"
Cons: "long lines. delays waiting in hot jetbridge"

Pros: "Crew was good."
Cons: "Didn’t get the seats we paid for. We should have been in row 3 but ended up in row 30."

Pros: "Yes"

Cons: "No AC and awful smell"

Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."

Pros: "Great staff from check-in all the way through to exiting the airport."
Cons: "No snack provided with the free tea/coffee/juice. Rather limited in flight entertainment selection and no free headphones provided. Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol"

Pros: "The attendants are all nice and efficient!"

Pros: "Not a lot."
Cons: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."

Pros: "The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy"

Cons: "See above"

Cons: "The seat bottom cushion was extremely uncomfortable."

Cons: "Boarding at KEF needs to be more organized."

Pros: "Pillows and blankets free of charge."
Cons: "You had to go through their customs to change plans. Then you had to board a bus to get carried over to your connecting plane. There was not enough time allowed between flights to do that. They did not have enough bathrooms for all the flights coming in at the Iceland airport. Iceland Air is basically a travel agency in an airplane for Iceland. A lot of pushing by the company to stop in Iceland for a few days and buy Iceland products. It was a lot of hassle to cross the Atlantic on Iceland Air, and I will try not to use them again."

Pros: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Cons: "There were no snacks"

Pros: "The beet salad and the bouillabaisse were both excellent. The flight attendants were attentive and helpful. Wide selection of entertainment choices."
Cons: "Our connection from Zurich arrived as boarding had begun in Reykjavik. When we arrived at the gate, it looked like business class had already been called, so there was HUGE mob gathered about the gate including small children. An employee worked her way through the crowd randomly checking passports and marking boarding passes. Eventually we made it onto the shuttle which drove us out to the plane. I wouldn't like to fly Icelandair overnight because I wouldn't be able to sleep at all in the business class seats since they don't recline that much."

Pros: "Spacious and great service. I will fly Icelandic again."

Pros: "Inexpensive tickets"
Cons: "No inflight meals"

Pros: "Poor communication. Old planes. Late departures and arrivals. And the staff has zero f@;$s to give."
Cons: "See above."

Pros: "The lights in the cabin were great set up to look like the Aurora"
Cons: "Offered 1 drink and no snack. Rarely do you see the crew on their flights"

Cons: "Again, there was no jet bridge to board the plane in Reykjavik. When we arrived in New York, it took 1.5 hours for our bags to arrive on the baggage carousel. That is an absurd amount of time to wait for your bags, especially when the crew's bags were unloaded from the plane within 30 minutes of landing."

Pros: "The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive."
Cons: "Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines."

Pros: "Better movies assortment and also TV Cooking newtwork"

Pros: "Entertainment was broken the entire flight; unable to charge electronics; food available for sale was really limited. All in all, not a great flight."
Cons: "No acknowledgement from the crew or apology about broken entertainment system."

Pros: "Free movies and interesting Iceland travel videos, glacier water, peaceful music."
Cons: "I didn't like one mass line for all economy tickets when it came to boarding- I prefer airlines that call people to board by group. Less hectic."

Cons: "Extensive delays"

Pros: "They left on time and arrived on time."
Cons: "Maybe, if not a meal, some snacks."

Cons: "Airport in Iceland severely overtaxed. Too many panes and people, not enough infrastructure"

Pros: "The service was superior. They made sure my younger daughter were occupied and gave a small gift and snack. The movies were great way to pass the time, overall experience were great! We would be a return customer for sure!"
Cons: "Nothing really, we are very pleased!"

Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."

Pros: "The entertainment was really terrific, selection was good and the equipment was brand new."
Cons: "I felt like it was bumpier than other flights I've been on. I know that's highly subjective and a product of weather but it felt like it was excessive. There wasn't a lot of communication about conditions from the flight crew like I've had on other flights. It took forever to board."

Pros: "I liked that they provided bottled water when boarding. The seats were comfy and had sufficient leg room. The crew was friendly."
Cons: "I think that for a flight of this length, a complimentary meal should have been provided. I had to purchase a meal. While it was satisfactory, I felt that $15.00 was excessive."

Pros: "See previous review.. Best of the best."

Cons: "Baggage claim took over 1 hour."

Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"

Cons: "I paid a lit of money for the flight from JFK and there was no food on the plane."

Cons: "The attendant taking our tickets to board was very obnoxious. I complained to the crew chief who agreed her behavior was unprofessional."

Cons: "The seats in premium economy were extremely uncomfortable and because of this I doubt I will be flying Icelandair ever again."

Pros: "I was worried due to the negative reviews about the airline , but the flight was on time, the cabin comfortable, the crew friendly, and the ride was smooth."
Cons: "I didn't like that they didn't serve a meal or man the flight, but that's what you get when flying a low cost carrier. No frills."

Pros: "Seats are comfortable."

Cons: "Boarding was unorganized."

Cons: "Seat 8G does not have a window."

Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."

Pros: "Generally well run and a pleasant experience."

Pros: "Seat was comfortable"
Cons: "In addition to the above when i finally got to JFK my luggage was still lost"

Cons: "Delay on boarding"

Pros: "Entertainment very good - lots of good movies that I had not seen. I love that there was not an extra charge. The service on the flight was good."
Cons: "The boarding process in Reykjavik was just awful. First we had no warning that Gate D would require such an extensive wait, so we spent too long in terminal eating and then panicked that we might miss our flight. Next there was a problem boarding our plane. There weren't enough buses, so we spent over an hour standing in a cramped line that snaked down the hall in an extremely crowded airport with people trying to squeeze though us. It was really uncomfortable. The worst was the crew waited to process people and send them in to the waiting area until a bus arrived, so this added to the wait time. I think tourism is popular in Iceland now and you all need to figure out how to make your systems better. I loved Iceland but I wold seriously need to think hard before booking another flight with you."

Pros: "Made up some time since the flight was delayed."
Cons: "Much longer delay on the next flight to JFK after already having an original delay at Gatwick. Keflavik airport wasn't able to accommodate the number of travelers with delayed flights that day."

Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."

Cons: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."

Pros: "it was a good flight within airline standards"
Cons: "I really did not find anything to improve, it was a pleasant flight"

Pros: "Seat was good."

Pros: "One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch."
Cons: "The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky."

Pros: "Crew was super friendly."
Cons: "I wish I’d have an aisle seat, but flight was full."

Pros: "It was wonderful and great!"

Cons: "No seat choice even at check in time."

Pros: "Crew was wonderful, the boarding process was efficient. Heathrow Terminal 5 was chaotic and there are minimal amenities once you leave the main terminal to reach your gate."
Cons: "This was a codeshare flight operated by British Airways. The plane was an older, uncomfortable 747-400. I'm not sure how old it was, but there were ashtrays affixed to the doors of the bathrooms. It departed and arrived close to an hour late. There were also a number of hyper social passengers onboard who gathered in the aisle or near the exit doors drinking liberally and socializing loudly. While the excellent flight crew tried to manage them, they were undeterred. Food was mediocre. My entertainment screen didn't work, the passenger in front of me fully reclined their seat prior to takeoff (during the delay) and didn't return it to upright until moments before landing. All and all an unpleasant journey."

Pros: "Crew was attentive to all passengers."
Cons: "None"

Pros: "Crew is kind, polite and patient. Food portions are adequate. Entertainment is on par on upgraded 747s to other aircraft in the fleet now."
Cons: "Be careful of the Chicken Curry main. Wasn’t expecting it to be extremely spicy. Seat pitch is tight but generally comfortable due to the unique headrests of these new seats. USB power was provided. Arrival into JFK was terrible. BA’s T7 is so crowded and dated I could literally touch the ceilings above my head while waiting 2 hours for immigration crammed into desolate conditions."

Pros: "Crew polite and accommodating. Food OK"
Cons: "Flight delayed 2 hours on tarmac. Reason unclear. Seats uncomfortable and shabby. Entertainment system down for large part of trip. Window shade difficult to open. Plane needs upgrade."

Pros: "I like everything."

Cons: "Check in was slow. There was a long line, only 3 counters were open and then one person behind one counter chose to chit chat with a co-workerwho stopped by for about 10 minutes unmindful of the people lined up and waiting to check in."

Cons: "Bumped from flight although booked months in advance. Completely screwed up connecting flight as a result. Polite but inflexible."

Pros: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Cons: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."

Pros: "Smooth flight."
Cons: "Uncomfortable seats"

Cons: "Was so late that I was rebooked from JFK to LGA. By the time I got to LGA they wouldn’t allow me on that flight because I was too late to check a bag. Then another 4 hr delay to the next flight."

Pros: "All great!"

Pros: "Nothing about wheelchairs"
Cons: "When arrived they don't take wheelchairs"

Pros: "BA flight to JFK was delayed by 3 hours and it was not made up for either. We got to JFk at 3:40 as opposed to landing at 12:40pm. It was very inconvenient. Service was slow and patchy."

Cons: "3 hour delay in flight...they kept us on the plane forever"

Cons: "No thigh support"

Cons: "See above."

Pros: "I felt very safe on the plane because security monitoring in London was extremely efficient."
Cons: "Portion of food for dinner inadequate. Offered chicken and pasta but ran out of pasta. The man next to me wanted pasta but got chicken. The woman in front of me however got pasta even though she was told there was no pasta. She insisted she could not eat chicken. The flight attendant able to come up with pasta however. Most of the entrainment screen around me on the flight not working. Some however came on later in the flight."

Pros: "polite, efficient"

Pros: "Nice, new plane. Staff was friendly."
Cons: "Not many food options. Also, seats/legroom appears to be getting smaller. I am petite but still felt cramped."

Pros: "Left on time, helpful professional staff, main meal was good. Overall excellent airline"
Cons: "After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)"

Pros: "The food was good."
Cons: "I was randomly picked and searched before boarding the plane because I wasn't a white person. The flight was shaky as hell too."

Pros: "The flight attendants were helpful and attentive ."

Pros: "I really appreciated the size of the seats, the hot meal service, the attentiveness of the attendants, really the whole experience especially since I had been dreading the whole thing. I have spinal disc problems and consequently leg pain and difficulty sitting, especially in cramped spaces. I upgraded to WTP especially for that reason and was not disappointed. If I ever fly again, if BA goes there, that's going to be my choice."
Cons: "I liked everything about the flight."

Pros: "perfect.... loved the aircraft too ... Boeing 747 Jumbo Jet"

Pros: "Was upgraded to Premium Economy which was a pleasant surprise. The cabin crew was lovely and the flight was pleasant"

Pros: "meals"
Cons: "No internet"

Cons: "Old old entertainment systems. My TV wasn't working for the first hour of the flight. Crew had to keep restarting the entire plane's entertainment system in order to finally get mine to switch on. Plane was also very old"

Cons: "This was the worst trip ever! Delays on both ways!!"

Cons: "Would like more choices for music to listen to."

Cons: "Everyone"

Cons: "Returning to us and customs......NY airport sucks"

Pros: "Big airplane 747. O"

Pros: "Hostess friendly and attentive"

Pros: "The flight crew was formal without being stuffy. Gracious without being too familiar. (Although, I had an interesting -- and fun -- conversation with a great flight attendant, Suzanne on flight BA0115 on 5/21/17. Give that gal a raise!). Excellent service. Clean cabins. Lovely menu followed by delicious fare. Overall, great experience!"
Cons: "The aircraft is illogically designed i.e. the awkward arrangement of seats in Business Class makes for an annoying obstacle for passengers who want to leave/return to their seats. But when they do settle in, it's as comfy as a cocoon."

Pros: "Very upscale aircraft, Polite staff and overall nice flight."

Pros: "I was blocked and was not given permission to choose a sit when checking-in"

Cons: "general boarding en mass.prefer orderly by "zone" boarding"

Pros: "Lots of luggage space, even in the back. Infotainment system takes away the pain of flying steerage class."
Cons: "Was in the final row of a 777-400 series. Super small 4 across seats and limited recline."

Cons: "Just a bad overall experience"

Cons: "Huge delay!!!!!"

Pros: "For long flights, a 3 hours delay made it a painful journey"

Pros: "Everything was great"
Cons: "No complaints"

Pros: "See above."

Pros: "Almost everything"
Cons: "Airplane traffic in jfk"

Pros: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Cons: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Pros: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"

Pros: "The crew were excellent during the flight."
Cons: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Pros: "The seats do recline, more space than Delta or United"

Pros: "In time. Plane half full. Perfect."

Cons: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."

Cons: "It was nice to get a snack but the quality was mediocre."

Pros: "The drinks were available."
Cons: "The drinks were expensive."

Pros: "Great lie flat seat. Nice FAs."
Cons: "Food was not that great for intl C"

Pros: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Cons: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."

Pros: "In flight meal was one of the best I have ever had."
Cons: "Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well."

Cons: "This survey is useless. Keeps putting things wrongly and drops things"

Pros: "Space was actually good."
Cons: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Pros: "Movies"
Cons: "Food"

Cons: "Slow delivery of bags in Lisbon"

Cons: "Late"

Cons: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."

Pros: "Flight was great"
Cons: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"

Cons: "flight was delayed. ended up missing our flight from newark home."

Cons: "was delayed 2 hours"

Pros: "Friendly and kind captain and crew"
Cons: "I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!"

Cons: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."

Pros: "Allw"

Cons: "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."

Cons: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"

Pros: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Cons: "Can't think of anything."

Pros: "I like the flight per se and the crew attention"
Cons: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"

Pros: "Employees are very nice."

Pros: "Modern appointed plane with places for technology and charging points"
Cons: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"

Pros: "since it was an older plane maybe it had more leg room"
Cons: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"

Pros: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Cons: "Plane was a little warm. Would have liked more information in English."

Cons: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."

Pros: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."

Pros: "Not much"
Cons: "Long flight uncomfortable seats"

Pros: "Easy trip from London"
Cons: "Not sure what was in the sandwich."

Pros: "So accommodating!! Top of the line!"

Pros: "Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP."

Cons: "Non reclining seats"

Pros: "The crew is always professional and keeps you informed of what changes there are."

Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."

Cons: "Delay"

Pros: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Cons: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."

Pros: "Meal was good."
Cons: "Service was poor, the seat was not comfortable."

Pros: "It was s a good value especially as a Star Alliance Gold flyer."
Cons: "No vegetarian option for sandwich snack."

Pros: "No delays, quick boarding and deboarding, friendly staff."
Cons: "Very limited legroom, no free checked bag without MileagePlus status."

Cons: "Seats were uncomfortable"

Cons: "Sity no good"

Pros: "Nice flight, clean planes, decent amount of beverages/food provided, good TVs"

Pros: "The polar opposite of my flight experience on Jet airways. Quick, quite and smooth boarding and flight experience. Crew operated smoothly as a team. Flights were on time taking off and landing."
Cons: "No entertainment on a short haul flight and the food,choices,were,basic."

Cons: "Once we entered the boarding area we weren't allowed back out to get a sandwich, souvenir, etc. This was absolutely unacceptable. I felt like a prisoner in that area. I can't believe they thought this was OK."

Pros: "The crew was amazing, the flight was fast and easy."
Cons: "New seats are very cramped."

Pros: "Boarding process and customer service"
Cons: "Food could have been better and seating comfort"

Pros: "The crew was very accomodating and the entertainment was nice"
Cons: "It is too crammed on this type of plane. Having three columns of three seats, four seats, and three seats is a bit too much. It seemed this type of plane is going for quantity instead of quality."

Pros: "Yes"
Cons: "Foods really mediocre at best. They serve food in heated plastic packaging!"

Pros: "comfort, entertainment, food"
Cons: "there were two really rude flight attendants....almost like they didn;t want to serve you. One of the ladies even literally threw a drink onto my tray. thank god it was sealed. Air canada needs to do a better job of dealing with this type of behaviour. It happens far too often with their staff"

Pros: "good food and support for wheelchair but have to wait longer then expected"
Cons: "my beg missing and take 3 hr at airport just to find out that i am not getting my beg and its 4 days now no reply or update from anyone....."

Cons: "baggage delayed at least 48 hours"

Pros: "Exept food everything was awesome"
Cons: "Food"

Pros: "The crew were very good. In any case, I shall fly with AC again."
Cons: "Lining up to check in with bags. The customers were "sorted" but I finished up on a very long line with only one person serving; after 30 minutes, that person just wandered off, presumably for a break. We, on the queue waited for 15 minutes for a new person to return. When it was my turn to check in the process took no more tan 30 seconds whilst for others it had taken 10 minutes and more. Dreadful experience. The choice of entertaining films was limited on my flight; normally AC has a wide choice."

Pros: "The food was ok. Movie selection was decent and the screens are a lot better than on jet airways."
Cons: "Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best."

Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."

Pros: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Cons: "Economy is never very comfortable but was better than a lot of other airlines"

Pros: "Crew were good"
Cons: "Seats were too tight. Entertainment was mediocre"

Pros: "Air Canada is a respectable airline but the plane is not spacious at all. I mean, yes you pay for what you get, but damn the aircraft seats are so small. Then for people taking the morning flight, who probably haven’t eaten breakfast, you give them a measly omelet with a nasty side of spinach ? for the entire flight ? and a measly bag of pretzels ? Your starving the people which isn’t nice at all. Getting through baggage and getting in the flight was quite smooth and the air hosts were excellent. Entertainment was ok, there’s way to many Asian inspired films on there that I find are uninteresting, but hey, to each his own. Now coming back however was far better, the food was good, although can we stop putting soggy food into the mix, I know the food is premade but the mash potato is always so soggy and the vegetable mix has no flavour. Drinks are always great on the flight, entertainment was the same, hosts were great, pilot knows how to fly the plane, thank goodness, and overall it was a good flight back. Make the tiny adjustments I suggested and you’ll be at the top of your game Air Canada ! Merci !"

Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."

Cons: "The crew was very friendly and efficient and the flight boarded, departed, and arrived on time."

Pros: "The crew. The keg room is OK and so was the food."
Cons: "My luggage was lost for five days. The USB port on the seat back didn't work and the sound for the movies was so bad I couldn't watch anything. No boarding by zones, which we had on our outbound flight."

Pros: "Everything went very very well."
Cons: "High cost Toronto Airport meals and beverages."

Pros: "The food was delicious"
Cons: "Old movies. Nothing recent"

Pros: "Nice and safe flight with little turbulence"
Cons: "Not enough room! And stuck between two fidgety guys. One drank six little bottles of whiskey."

Cons: "Why not board front to rear. It would save mega aisle clog during boarding!"

Pros: "Very professional but also pleasant. Clean, good food."

Pros: "I really liked how the crew on our leg to Heathrow made sure we were comfortable and asked often if we wanted more drinks (water, etc). We had a delay in landing due to weather but we were able to make our connection because they called ahead to customs and we were able to go to the front of the line. That's service!"
Cons: "Bathrooms got kinda dirty about halfway through the long flight from Toronto to Heathrow."

Pros: "There were a couple guys sitting behind us who kept asking the stewardesses for more beer and more wine. And the stewardesses kept giving them for what they asked (free). These guys became loud - as drunks do. It was annoying as we couldn't hear the movie we were watching because those guys were so loud. Any alcohol being served out of meal time either should be charged or put a limit of two max."

Pros: "Really good experience Was very happy with the service and the stuff Would definitely do my next flight with air Canada Keep up the good work guys."

Pros: "The entertainment was first rate. Seats -although snug and with no room to spare (like all other flights) declined nicely with seat adjusting too. Seems like on other airlines this isn't the case. Outbound flight - staff were friendly, smiling, warm and welcoming."
Cons: "Very full flight. Did not like boarding process in Toronto - b fore filtering into zones it was crowded and felt a little like we were cattle being herded - unpleasant! On return flight staff were robotic - nothing warm or personal. Food was bland, poorly prepared and presented - but no different to any airline I've flown on. Late take off but we were kept informed by pilot. I"

Pros: "The boarding went smooth. The seats are very comfortable and there was a lot of leg room. The food was delicious and the service was great. I loved the selection of movies."

Pros: "Roomy, professional, friendly. Very efficient. Beverages, meals and snacks were timed well, so that the long flight felt like it went much quicker. I'm not particularly picky or spoiled, so me rating the breakfast and lunch as great, may not be the same fOr others. But my meals were delicious to me. I would definitely fly Canada air again."
Cons: "No complaints."

Pros: "There were no problems. I had an empty seat next to me."
Cons: "Nothing. There were no problems. The screen did lock when I tried to look at the map."

Pros: "On time flight best customer service"

Pros: "Getting through customs was very easy."
Cons: "The wine is awful ."

Pros: "For a long-distance air trip in economy class, it was a generally satisfactory experience."
Cons: "The flight attendants were less than pleasant."

Cons: "Horrible to say the least"

Pros: "The flight crew seemed very helpful and friendly. The pasta meal was good."
Cons: "Too many people are allowed to bring too much carry-on baggage on board. I saw a family of 3 with 7 large bags using all of the overhead storage space on 2 sides of the aisle. Women were bringing on 2 carry on bags plus their huge, oversized purses. The limits should be strict and enforced- one bag, one personal item. Their selfishness causes problems for other passengers and the flight crew."

Cons: "Different treatment for persenger. Equal things should be treated equally."

Pros: "A few of the crew members were very pleasant and professional. The choice of movies was good, though I had to sit through five minutes of advertisements before they started."
Cons: "I was flying from London to the U.S. with a connection in Toronto. One of the crew members, who was somewhat rude, told me that I would need to fill out Canadian and American customs forms and go through both in Canada, and to not "stop for coffee" as the plane was 20 minutes behind schedule. I had a question about the Canadian form and asked another crew member who told me (correctly) that the first crew member was wrong; I did not need to fill out the Canadian form or visit Canadian customs for my one hour layover. When checking in at the kiosk, my seat was shown as an aisle seat so I didn't try to change it, but my boarding pass printed a middle seat which is very uncomfortable for a tall person."

Pros: "The crew was kind, helpful and expedient in their work"
Cons: "Excellent"

Pros: "Great, new aircraft, entertainment system much improved"
Cons: "Business class boarding was slow, behind the people pretending to need advance boarding (but who recover on the plane and spring to their feet (vs waiting for assistance) at the destination and charge off unassisted. AC is pinching pennies (e.g., to save 2 cents/breakfast they omit the tomato relish that used to keep the omelette from seeming dry)."

Cons: "Flight was delayed Missed the connecting flight food was terrible on plane baggage was damaged reached London in two days instead of one so much restlessness missed important family gathering at the destination"

Pros: "Nothing"
Cons: "Everything from customer service to flight."

Cons: "Lost bag. Took two days to return. Very bad customer service while trying to recover."

Pros: "Clean environment and temperature was pretty constant and comfortable. Staff helpful. The entertainment equipment worked well. This was not the case for for a number of passengers on another carrier's long flight within the past 9 months."
Cons: "There was a nice balance of food, beverages and snacks. However, the food quality was not the same as my previous flight. One meal included mashed potatoes and potato salad and I feel a green salad would have been a better balance. Taste was lacking a bit. Movie choices felt limited. This was "the" trip with the noisy, screaming 2yo sitting directly in front of me. I feel for the child and parents and feel some of the issue was the parent. Crew seemed to mostly ignore the situation. I'm a grandma so usually patient but others around me we clearly annoyed."

Pros: "The process through Heathrow was easy and efficient. Boarding was fairly quick for an international, large flight. The staff were always accommodating and friendly. I was comfortable in the seat, I am a small person but I did notice that the seat was significantly larger than other flights I have been on, and appreciated the entertainment, which had a great selection of movies."
Cons: "The meal served was very nice. The snack served after was a spicy chicken wrap and I really must question the wisdom of serving anything spicy in an enclosed environment with a limited number of toilets."

Pros: "Entertainment system was nice and I had a good seat on the aisle with no one in the middle, which was lucky."
Cons: "Getting checked in London was a pain. Air Canada had changed my original flight over (a change I wasn't happy with) and then when I got to LHR had marked my record for a change fee! Left hand doesn't know what the right hand is doing. Crew was generally inattentive, absent, and hardly friendly. At one point I was instructed how to load my (tiny) food tray properly after the meal. I am sorry but you are working for the airline and I am paying for service, which I didn't get."

Pros: "Generally OK Food quite good, relatively"
Cons: "30 mins delay Cramped even for Economy"

Pros: "Everything about the flight was wonderful. Great plane, food, staff, entertainment."
Cons: "The layover at Toronto. There were several areas of the airport that we had to go through like customs, immigration for the US and to then find the plane to the US. I had two children with me too. I had staff in the airport either not be willing to point directions for me; rather chat with their fellow employees; or give me wrong directions, then change their mind. It made it more stressful and uncomfortable."

Pros: "Excellent New releases offered for in flight entertainment."
Cons: "That the plane was delayed and thus missed my connection and spent 10 hours on airport hell. The ground representatives were nice and tried to get me back home. The flight attendants on the flight itself were very busy."

Pros: "Crew tried hard"
Cons: "Boarding process chaotic. Seemed to be a new process that involved multiple checks and was not well organised. Entertainment system had not been loaded with the latest films and we're still from previous month."

Pros: "Friendly flight attendants, many whom seemed to enjoy their jobs and wanted to make everything a pleasant experience. Was used to Delta Airlines for over 20 years and they became the nightmare airline for Cincinnati. Best of luck to Air Canada in the future."
Cons: "Food was no where near as good as the service, needs work in this area."

Cons: "Air Canada was poor in staying on schedule which caused me to miss my connection. They did not have anyone in the airport to to guide me to where I needed to go to reschedule. It took 2 hours to claim my checked luggage before I could go to the hotel. Then when I called that night to reschedule my flight I was informed that I was already scheduled for the next day. It would have been nice to leave the airport with my boarding pass. Then in the morning had to stand in line for an hour before I could get a boarding pass for a flight that was again delayed. Luckily it was the last leg of my return trip."