Pros: "Friendly competent staff."
Cons: "Lack of space between the seats."
Pros: "Quick flight."
Cons: "They threw a black man off the flight for being rude. He wasnt being rude. He was travelling with gf for romantic weekend in Amsterdam. Despite quite a few passangers speaking sensibly on his behalf and despite him apoligising to keep himself on flight. Clear racism!!!!"
Cons: "Lady at the counter was absolutely rude and digusting. She had no manners and customer service at all. She was screaming at people to place everything in one bag, instead of saying it calmly. Not the best start of your holidays at 6am."
Pros: "Speed of getting to the destination"
Pros: "Flight took off slightly late but landed at PMI roughly on time. I had the worst seat on the aircraft according to seat guru 31D which is the last row by the back door. But being the NEO 320 the seat was extremely comfortable and for someone who doesn't sleep on flights I nearly nodded off a few times. Knee room was ok but overall the seat was very comfortable and I could have easily spent a few more hours in that seat."
Cons: "Only problem was that the service trolley started at the front of the plane and it took a fair amount of time before it reached the last row, and being a fairly short flight by the time we finished our drinks the seat belt lights came on for landing."
Pros: "Crew, staff,"
Cons: "We were delayed 50 minutes and the seats are uncomfy with no legroom. It is quite squashed and makes it worse when people put their seat back in front of you even though there are spare seats throughout the rest of the plane."
Pros: "For a trip lasting less than 2 hours, an agent told me a small personal bag was allowed. After waiting on a huge line to board my plane, turns out I had to shove my bag into my carry on luggage because I was misguided by the EasyJet agent entirely. Awful service in comparison to line lengths and rules, idiotic overlook by staff and generally subpar airline service."
Cons: "Staff agent said a tiny carry on purse was allowed (mine was so small that it could’ve easily slipped into the pocket of the back of the seat in front of me). When I was ready to board I was rushed to stuff my bag in my carry on despite being told previously it was allowed. Also an incident where another passengers water bottle spilled onto my carry on (no doubtedly) because he was forced to stuff the tiniest of all things into his carry luggage) was handled very poorly by staff, with annoyance that we brought it to attention."
Pros: "Arrived 10 minutes early at the stand. The seat next to me was empty."
Cons: "I have getting a bus from the plane to immigration. This seems to be the case at Zürich with Easy jet flights"
Pros: "The only positive aspect of last night's flight was the helpful, friendly crew."
Cons: "When eventually called to the departure gate we were around an hour and a half delayed so 8.30pm rather than 7pm. We queued along a corridor down a stair case and into the gate itself. It was hot, stuffy and families with small children and pram/, pushchairs were left balanced on the steps. 2 ground crew eventually arrived. No announcements were made. Children cried and got restive as we waited and waited. Eventually we heard our plane arrive at the gate. No announcement from ground crew. We waited. People felt ill. we were called through and herded towards to exit door. We waited, we complained, some decided the train might be a better option."
Pros: "Flight was quick and comfortable. Crew were excellent and friendly."
Cons: "Longest queue to check in I have ever seen in my life. Even though we arrived with hours to spare we ended up being rushed forward to check in, rushed through security having no time for breakfast as we had planned, onto a plane that then sat on the tarmac for two hours and when it got away no time for a warm meal on board."
Cons: "Flight left late. Hand luggage bag had to be checked in. I had to go straight to work after I Ianded so didn’t appreciate the extra 20 minutes wait at the luggage carousel. I was told the overhead lockers were full, which they weren’t."
Pros: "We got there fine :)"
Cons: "The flight was late which complicated things for us in Stockholm."
Pros: "Get what you pay for"
Cons: "Unfortunately there was a 45 minute delay before take-off"
Cons: "Easy jet late yet again, no food on board. This is becomming a typical occurance out if Luton and its just not good enough."
Pros: "The speed of the que was not to bad"
Cons: "Very unprofessional service from the lady that checked myself and my friend in. I had 2 very small bags with me. Not even reaching 15 kilos. Has I had problems with my big luggage I had to use to smaller bags. She said very rudely. "You paid for 1 bag, you will have to pay. Surely whatever the policy is. She could use her common sense and be more understanding as I told her the zip in my bigger bag wouldn't close. The smaller bags didn't even weigh 15 kilos. We then had to pay 38 pounds for absolutely nothing. After we paid She looked at the bags as if she knew she was wrong as they were so small it really didn't justify that amount of money. We payed then she said nothing and angrily told us to speak to customer services and get out of the que as there were more other ppl in line. I will never ever use easyjet again. Will go to British Airways or raynair. Easyjet greed for money is ridiculous."
Pros: "Staff on the plane, views of Switzerland."
Cons: "Flight was delayed twice, but we were at the boarding gate when found out, then given an incorrect time which was brought forward later. It was all confusing"
Pros: "Had a great seat, 2f and middle seat was empty so had plenty of room to lounge about"
Cons: "All was good"
Pros: "Paid for speedy boarding and it got us on the aircraft 2nd"
Cons: "No entertainment."
Pros: "Comfortable. Large plane"
Cons: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"
Pros: "Nice cabin crew"
Cons: "Delay due to late arrival then deicing. Food expensive and not much legroom."
Cons: "Too tightly packed. The legroom is disappearing."
Pros: "Very helpful and friendly cabin crew"
Cons: "Pilots didn’t make any contact to the passengers. Very weird"
Cons: "staff attitude bad and poor instruction, cant check in and waste of money!"
Pros: "Smooth experience from boarding to landing. Staff efficient. Nothing to complain. We left in time and landed punctual."
Pros: "The boarding was quick and efficient"
Cons: "The amount of seat space is very limited. I am 5' 8" and my knees were touching the seat in front of me and I had to sit almost all the flight with crossed arms as I had a middle seat. Cheap flight, cheap seats."
Pros: "Forget the flight, think where you’re heading!! Old Lisbon, Chiado, is well worth a visit. Almost seems like time stopped with all the architecture. People are friendly and not too pushy while selling you intems. Well worth a visit as a city break. B&B €25 for two per night!!"
Cons: "What would you expect from a great name? Still have to be disappointed! But while in Lisbon learn some words in Portuguese. They’re essential. If they see that that you’re making an effort, they’ll appreciate it more. Speak in foreign and straight away your price rises!"
Pros: "Excellent. Flight was on Time . Easy to board and no problems! Would fly easy jet again!"
Pros: "Waiting almost at the aircraft steps, it was frustrating to be told to go back to the lounge as there was a technical problem with the aircraft. easyJet managed to find a replacement aircraft and ended up leaving 40mins late, but arrived only 20min late. Had visions of being several hours late. For a low cost carrier the seats are fine and crew were very good, friendly and effort by Captain to be the visible face of easyJet in explaining the problems. So much better than Ryanair, clear difference in customer service, easyJet is more like scheduled carriers than low cost like Ryanair."
Cons: "Boarding is always difficult and poorly managed b6 the handling agent. The second time we boarded was a bit better, but real confusion over priority between disabled, passengers with children, speedy boarding etc. There is no entertainment on the aircraft, not even seat power."
Cons: "You definitely need more hot food for all the people at the back end of the plane other than that all good"
Cons: "Flight late, priority boarding complete waste of money as it was a feee for all and unorganised to board the plane. I was sitting in seat 1f and they had already sold out of the breakfast I wanted to buy? How can that be when I was the first customer to serve. Appalling service Fromm easy jet overall."
Pros: "Our flight was delayed by about an hour but the pilot put the foot down and shaved 40 minutes off the journey! A nice new plane, nice crew and I'm sure the food would have been good if we had tried it. A very good value flight."
Cons: "Took way to long to be served a drink and then had to rush my drink before landing"
Pros: "I liked the kindness and the helpfulness of the personnel, the ground and the cabin staff. Clay"
Pros: "Smooth take-off and landing, no major issues on the flight to report."
Cons: "We were taken by coach to a plane bound for Paris and were than told to disembark, to be taken to the correct plane for Palma! In the process a mother and her son that were left on the wrong plane had to be collected, before we could take off, which delayed the flight by 45 minutes."
Cons: "What I do not like is that EasyJet always run late at least to Paris Charles De Gaulle You borrow steal and use other planes to plug holes created by poor planning or at least that is how it appears. Guessing that explains the recent press."
Pros: "The hot tea"
Cons: "The noisy children they were not controlled by there perants"
Pros: "Nice and helpful crews"
Pros: "left and landed on time"
Pros: "Was it a new plane? Seemed to be quite roomy for an Easyjet flight. Very quick security at Luton!"
Cons: "Boarding seemed really staggered instead of free flowing.like other flights, that is, a few people for on, it looked like it.was going to be a quiet flight, then a few more people for on, then heaps of people got on really late, so then there were problems with overhead space and people couldn't get past one another in the aisle... It was a bit of a shambles. Very slow passport control in Stockholm."
Pros: "Left on time, landed early. Quick boarding, quick disembarking."
Cons: "Most passengers had carry on put in the hold but there ended up being lots of room in the overhead lockers."
Cons: "Luton airport is undergoing renovation at the moment. It resembles more of a crowded bus station that an international airport. Very little seating and amenities. Worse still flight was delayed by an hour, another hour spent in this awful airport. We were called to gate 30 minutes before boarding and again very small waiting area with about 10 seats. Very uncomfortable journey"
Cons: "Boarding in Amsterdam was delayed and information was not available about it. The boarding gates did not have facilities for handicapped people on wheelchairs, or people with children in pushchairs, who had to carry them down through all the stairs to the boarding gate and then wait. They should be told in advance of those limitations and not allowed to take the pushchairs on the plane, I think."
Cons: "Was a delay caused by a false alarm! Annoying that I got up at 4 to wait around for 2 hours"
Pros: "The best part of the whole experience was arriving at the destination. Good to keep my expectations grounded."
Cons: "I was not liking the drive to the airport, the airport, the inside of the airport, Frankie and bennys (bleurgh), the delay, the lack of space, lack of air, lack of seats, lack of information blah blah blah etc The flight was uneventful once it was finally in progress but No mention of compensation vouchers for the 3 hour delay or my free phonecall. Why is it accepted that this service is so normal. Those flights were expensive because we didn't want to fly late evening time. Me and my kids had a horrendous afternoon and evening and night topped off with no sick bags on the plane for the vomiting child that should have been in bed 3 hours earlier. Thanks once again easy jet but a special thanks to Luton airport. Wow and wow"
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Cons: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pros: "The flight arrived ten minutes early at our destination."
Cons: "Extremely small and uncomfortable seats even for a small person."
Pros: "I liked how the crew on the plane worked. Very nice."
Cons: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pros: "Easy to book. Comfortable flight."
Cons: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Cons: "2 hrs late and we missed all our following connections as a result."
Pros: "Staff was nice and felt bad for their company’s policy."
Cons: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Cons: "You have to inform the customers, that company needs you to have a visa"
Pros: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pros: "There wasn't any delays, perfect landing"
Cons: "Last minute boarding change & overall 1 hr delay"
Cons: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pros: "Pleasant staff."
Cons: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pros: "Standard service , even was late come almost in time"
Cons: "Was a bit late"
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Pros: "The crew are always lovely,very professional,helpful and make us feel welcome"
Cons: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Pros: "grea air line always on time staff are friendly"
Pros: "The flight was cheap and got you where I wanted"
Cons: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pros: "The staff was fine. We arrived on time."
Cons: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Cons: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pros: "Wizzair suggestion to compensate us"
Cons: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Cons: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pros: "NOTHING! !!! VERY POOR wizz air!!"
Cons: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pros: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Cons: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Pros: "Everyone was really friendly and accommodating to my needs"
Cons: "40 minutes late taking off - sitting on the plane"
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Cons: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Cons: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pros: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Cons: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Pros: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Cons: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Cons: "Hidden fees"
Pros: "No food or entertainment on this flight,"
Cons: "I found the luggage allowance confusing"
Cons: "I didn't eat No entertainment"
Pros: "The weather was nice."
Cons: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Pros: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Pros: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Cons: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Pros: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Cons: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Pros: "Nice new plane and caught up time even though it was late leaving left Luton late"
Cons: "Left late"
Pros: "Transparent fare, no frills and punctual."
Cons: "Hideous seats - seat backs don't decline which, combined with minimal legroom (even in "premium" section"), makes for a very uncomfortable flight."
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
The price should be cheaper.
I was charged £45.99 for not booking priority baggage. All I had was one cabin bag. This error should have been flagged up prior to us boarding I felt aggrieved, not taken care off. Just before boarding to be stopped with baggage. Please make sure you tick priority baggage for any hand luggage/cabin bag 10kg.
There were no info about 55 eur thst I had to pay, I have back with same aircraft and didn't had to pay any fees, it would be nice if you could said before. Maybe I don't have anough money
It was late… the seat was so worn out I could feel the seat frame.
Ryan Air tell you to turn up two and a half hours before the flight, but the desks aren’t open. You are then left in a crowded unventilated space.
Very friendly staff at the airport and onboard.
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Pros: "Online facilities"
Cons: "The police for handbags"
Pros: "Nothing, my worst flying experience since 1993"
Cons: "Check in, why no simple bag drop off? The cabin supervisor never shut up on the microphone, non stop it was, 14hrs later and my ears still thumping"
Pros: "We arrived at our destination"
Cons: "Massive queues everywhere. Plane was delayed 40 mins"
Pros: "The flight crew"
Cons: "Checking in had insufficient staff to deal with the new baggage policy. This is purely another money making scheme and not anything to do with the customer experience. Not only are there additional costs to baggage but also because of queues was insufficient time in duty free had to purchase food on the flight, no doubt part of Ryanair profit makeing scheme. Flight was still delay 30mins"
Cons: "Paid for 20kg case not realising it was only one way. They should warn of this when booking"
Pros: "Left outside the plane for 25 min. In the pouring rain with small children. Why start trying to board the plane when obviously it’s not ready to receive passengers."
Cons: "London Luton airport is a nightmare to get into and out of. Avoid if you can. Traffic chaos. Nearly missed our flight."
Pros: "Friendly staff on plane, helpful in preflight check in."
Cons: "25 minute wait in hot stairwell."
Pros: "The few were incredibly amazing they were very friendly and educated, always there to help."
Cons: "Flight supposed to start at 18.55 but we didn’t take off until 9.45pm. I ended up paying extra money for a hotel because we arrived at 12.36 and the car rental were closed. A waste of money, no food, not water. Hope to claim back compensation for my hotel stay."
Cons: "We have 4 hours delay. As usial. It was last my flight with rA."
Cons: "Flight bit cramped in seats"
Cons: "They screwed us at every opportunity. I tried to check on online from my smart phone. I was able to acc SS my itinerary and it allowed me to do everything BUT check in. We had to wait to get to the airport, then they said we were too late (we were 90 minutes early). They raped us with 110 pound fee, which was more then we paid for the tickets. Then because we were “late” by their definition they wouldn’t let us take our carry on into the cabin. They forced us to check it. Then on the plane they wanted to charge for a diet drink. We are usually pretty laid back but by this time we were both pretty upset. Obviously."
Pros: "There wasn't any therefore the low rating"
Pros: "Quick and easy boarding as Priority boarding paid for and much improved aircraft since last time I flew with them."
Cons: "Not a great choice of food for a 3hr plus flight but plenty of alcohol! :("
Cons: "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."
Pros: "The price was good, but we certainly got nothing but the absolute basics for the price."
Pros: "Shorter flight back, quiet flight and very good luggage policies."
Cons: "Our gate number was shown 10 minutes before the gate was supposed to close at 19.05. We were kept standing until 19.35 (when the flight was scheduled to depart) and then the door was opened, just for us to sit on the staircase waiting to be admitted into the plane for another 20 minutes. I understand delays and unforeseen events, but no rep had the courtesy of telling us why we had been kept waiting this way, on the contrary we were told to move further down the stairs so we can make more room, resulting in being crammed one next to each other. Eventually at around 8 pm we were finally allowed to get on the plane. Not a cool experience, especially when Luton is 2hrs away from London so the passengers had already spent at least 3-4 hours on the road to get to the airport."
Pros: "A very cheap flight; we had randomly allocated seats away from each other but as there were few passengers this was not a problem. There was almost a row of seats per passenger so I can't see the benefit of paying to sit together!"
Pros: "New plane. Fast easy boarding with priority pass"
Cons: "No back of seat storage for stuff. Food and drink expemsive No entertainment"
Cons: "The flight was late by an hour."
Pros: "Crew was very friendly and helpful."
Cons: "Long wait before getting on the aircraft"
Pros: "Only the cheap ticket"
Cons: "Only one check in desk at the terminal with one member of staff!? Flight was late for about an hour! 15-20min is fine but one hour plus sitting on a runway for a long time is unacceptable. Especially in my case as I had a connecting flight to Nis and two hours between them. With one hour delay it was really a challenge to catch another flight. £25 charge for a 15kg bag I too much. I'd be more encouraged and travel more often with the ckeck in bag if that would cost 15-20£ but I anymore at this price"
Pros: "For the price of this ticket the service was really good there are improvements but for the price of the ticket I can't complain at anything"
Pros: "Ryain sir charge me 50 ponds to check in. Craze."
Cons: "will not do it again."
Pros: "Exellent friendly service by professional staff."
Cons: "On this occasion nothing, which surprisesd me"
Pros: "Flight was on time"
Cons: "Pretty much everything else. They even charge extra if my wife and I want the privilege of sitting together."
Pros: "The flight itself was fine."
Cons: "Customer rep at check-in counter was not friendly. Also: 1. Wanted to charge people we were traveling with for printing their boarding pass, when they had their boarding passes on line on their cell phone. 2. Could not just check in luggage at check in counter. Bags were weighed there but then we had to go to a different counter to pay the luggage fees, then return to the check-in counter. Very inconvenient for customers"
Pros: "I liked how cheap RyanAir was to fly. It made hopping from GB to Ireland easier and cheaper."
Cons: "The only problem with RyanAir was their check in process. If you don't check in online you pay 50£ My wife and I didn't have a printer and that was problematic because they didn't have mobile boarding passes. Even with their iPhone app."
Pros: "Advertised price."
Cons: "Check-in was a nightmare. I was on international travel with no PC, only phone and Ipad. I downloaded their ap on the phone, as they do not have an Ipad version. After tedious set up of account, I went through and completed the check-in procedure the day before the flight. However, when I attempted to download my boarding pass, the ap failed. I went to the airport 3 hours early. No attendant to be found so that problem could be resolved. less than 1.5 hours before the flight time, and after standing in line for 1 agent, I was told I could not be checked in, because I did not have a boarding pass, and I would have to purchase one from a service desk (different airline was providing service). The service agent said the Ryanair ap should have worked, and called them to request a waiver on the charge. They refused. I had to go back to the gate desk in order to check in, and very nearly missed my flight. Never again!"
Cons: "The staff had no idea what was going on half the time. I had to wait in 3 different lines and were told 3 different things because I didn't check in before arriving at the airport. Unfortunately, I did not have internet access nor a phone to check-in ahead of schedule. Since the airlines assumed that everyone has this luxury, it wouldn't be a problem."
Pros: "The agents act like police men and women. Too corrective."
Cons: "Attitude, correctiveness"
Pros: "The two seats next to me on the plane were vacant, so I was able to spread out and pretend I was in first class."
Cons: "They have you stand in line 30 mins before the flight. By the time you board the plane, you're stiff and unhappy."
Cons: "Flight was delayed by an hour and a half. Rude staff."
Pros: "Price and did not crash"
Cons: "Everything else"
Pros: "Inexpensive bus ride to London from Dublin."
Cons: "Everything is an upcharge...bag check, food, seating choice...and then bombarded with trinket purchase, donation to charity, beverage and food purchase... Rough landings on both legs of the trip...like pilots still training on how to land. Weather was clear and beautiful, so was not condition- related."
Cons: "I booked this flight from the US 2 months in advance, I first traveled to London and then onto Dublin after a week, I paid extra for guaranteed seats and to check my luggage. When i turned up at the airport after having no internet access for a week I was charged an extra $230 because i had not checked in online or printed my boarding pass. This is nothing more than an outrageous scam designed to swindle travelers out of more money. I will never use Ryanair again."
Cons: "Beware! They will charge you 45 + pounds for each piece of luggage! Total chaos at the checkin counter."
Pros: "The flight and the crew was great and it was a really great flight. It was only a 2 hr flight so I did not eat and there wasn't any entertainment."
Cons: "SO MANY HIDDEN FEES!! I expected to pay for my bags but didn't know I would have to pay for my boarding pass or the seat as well!"
Pros: "Originally we thought the price was right but after the experience I will pay the increased fees elsewhere."
Cons: "Luton airport as a whole was extremely disorganized. Only one teller was present for Ryanair to assist everyone with checking in. We waited almost 2 hours to get through the line."