Cons: "Terrible boarding after 2 hours."
Pros: "Fast boarding"
Pros: "Cheap. Got me home safe"
Cons: "Cleanliness. Comfort"
Pros: "Crew was amazing! The plane was like new, very clean & very comfortable. The check-in staff was also very frenedly and the service was excellent! The value for the cost was unmatched!!"
Cons: "Not Sure..."
Pros: "Am very upset with how I got treated"
Cons: "Paid GBP 26.99 to be able to take with me my carry-on that was refused by a groundstaff standing outside and informing me she determined what would happen. Bad bad experience and paying GBP 26,99 for nothing is a real shame"
Pros: "crews are efficient and polite"
Pros: "Quick flight."
Cons: "They threw a black man off the flight for being rude. He wasnt being rude. He was travelling with gf for romantic weekend in Amsterdam. Despite quite a few passangers speaking sensibly on his behalf and despite him apoligising to keep himself on flight. Clear racism!!!!"
Pros: "the entrance from front and back"
Cons: "Felt like we were being herded like cattle"
Pros: "Speed of getting to the destination"
Cons: "Huge queues for security at Budapest airport that stretched to the front doors of the terminal, followed by terrible gate facilities in a warehouse structure in the middle of the runway away from the terminal building. Flight delayed by 40mins but no information shared with passengers who were standing in the queue with no access to facilities or any information about how long the delay would be. Flight itself was (eventually) fine but not encouraged to fly easyjet again from Budapest if it can be avoided."
Pros: "Crew was nice, boarding was quick, flight was smooth and arrived 20 minutes early to our destination. I looked ahead on their site and paid a little extra for XL seats, with those you get speedy boarding and can bring a purse or backpack on top of your one rolly-bag carry on - they make it VERY clear on their site that you are only allowed 1 carry on within very specific size measurements. The XL seats were worth it for the leg room and extra small bag."
Cons: "No snack, no entertainment, and a charge for water."
Pros: "The staff were friendly"
Cons: "The passengers were arse holes bit the crew dealt with it well"
Pros: "On time, friendly, polished,"
Cons: "No offer of any refreshment"
Pros: "Ground staff worked hard to make up time due to layr inbound flight. On board it was like first class service having ore ordered food and drink."
Cons: "Air traffic delays. Boarding is cramped held in the air bridge but it was done to make up time."
Pros: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Pros: "Overall Easyjet is an ok airline, I will continue to fly with them, however, small things like paying extra for speedy boarding and then not having a separate line is a real disappointment. Given the option I would pay a the extra to fly with a better airline, however, being from Northern Ireland we are limited to what we can have."
Pros: "It was horrible we was delayed 40 minuets originally to then be told we was going to be delayed another 3 hours"
Cons: "Because when we needed information about the delay and when we could leave the airport no one could give us any information"
Pros: "It landed eventually, crew were friendly"
Cons: "It was 2 hours late leaving. There were no complimentary refreshments provided, not even a glass of water"
Cons: "Everything. Ends up costing me ½ day of work around £500"
Cons: "We were three and a quarter hours delayed"
Pros: "Crew were welcoming"
Cons: "Flight was full, noisy and one hour late"
Pros: "Plane boarded early and took off on time but landed 15 minutes early fantastic as I caught an earlier but that i thought I would get"
Pros: "The boarding was quick and efficient"
Cons: "The amount of seat space is very limited. I am 5' 8" and my knees were touching the seat in front of me and I had to sit almost all the flight with crossed arms as I had a middle seat. Cheap flight, cheap seats."
Pros: "It was obvious that we had a excellent pilot ( captain) from very nice take off to a very present landing and well on time. Well done Easy Jet. I will definitely book with you again."
Cons: "Very unpleasant person sitting next to us however that was not Easy Jets fault."
Pros: "The way Boarding was arranged."
Cons: "Time management was poor"
Cons: "Seats don't recline"
Pros: "Nice crew"
Cons: "Late for return and arrival flight"
Cons: "Landing was bumpy."
Pros: "Long Queue at Stanstead but got through quickly. Boarding easy. Had a wine, chicken baguette and crisps - good. Good conversation with next passenger"
Pros: "Great flight"
Cons: "Very aggressive requirement to pack my small headphone bag into an already cramped carry on suitcase. It too three tries! Silly really cos it all flew anyway!"
Pros: "Good flight - nothing much to report other than it was a flight without any hassles."
Cons: "Return flight on Friday night cancelled, no reason given. Next alternative offered Monday afternoon, still awaiting compensation."
Pros: "It got me to Naples."
Cons: "The flight was late taking off by an hour, we received messages that it was going to be late, but by only ten minutes. Even at the desk, a long line formed at the original boarding gate, before we were told that the gates were chaning to one at the other end of the building. Then made to queue at the gate for half an hour, then sat in the plane for an hour. Plus on top of that it was from Stansted which is the worst aiport."
Pros: "Baggage drop off was super smooth and easy. Everyone was nice and carried a smile on their faces. I liked that bit."
Cons: "Boarding was late as flight was delayed about 30 minutes. I was asked to put my tiny cross against inside my carry on and that had to happen on the floor right before boarding. I guess I misunderstood but so did tens of other passengers. Annoying and very unusual. Never asked of me ever before and I'm a very frequent traveler."
Pros: "Crew always good."
Cons: "Delays, flight called way ahead of actual boarding and long delay getting off flight and in to terminal."
Pros: "absolutely nothing..."
Cons: "The stewardesses lost control of a rowdy, ugly British drinking crowded plane - with liquor bottles being passed through the plane.....and at the end of the flight, the pilot had to abort a landing and scream at the clients to get in their seats and belt up or he wouldn´t land. I have never been as scared or insulted as I was on this flight...and will NEVER fly on easy jet or from Stansted again....."
Cons: "The boarding process, especially in Amsterdam, is awful with people having to stand in a stairwell for 30 minutes"
Pros: "crew was nice kept us informed about delay"
Cons: "posted it was an hour late then immediately called us for final boarding everyone had to rush to the gate. then we sat on the tarmac for an hour."
Pros: "It did what it said on the tin -- cheap, no frills, polite staff."
Pros: "Left on time, landed early. Quick boarding, quick disembarking."
Cons: "Most passengers had carry on put in the hold but there ended up being lots of room in the overhead lockers."
Pros: "Cheap efficient and comfortable"
Cons: "Some very noisy Swiss kids in the back of the plane with me"
Pros: "The inflight crew were amazing!"
Cons: "The check in crew was poorly trained and rude. At the check in gate, we asked the check in agent if we could carry on the roller board suitcase we normally use as a carry on for all or flights. We were assured we could. When we arrived at the gate we were told the case was too large and could not be carried on. We were then charged 60 euros for checking the bag when the cost at inital check in would have been only 54euroa. 5)3 gate check in crew were very rude!!! We travel a lot and have never had such a poor experience."
Pros: "Staff and crew were accommodating and nice."
Cons: "When we arrived at the airport the departures monitor did not list our flight for 10:15! They had another flight that was listed for 10:55. Ended up going to 3 different gates to finally find 2 agents that then walked us to the final gate. We then ended up waiting for another 30 minutes before boarding a bus that drove us 10 minutes to a completely different part of the airport where our plane was waiting. We then waited another 45 before we took off. Staff was very nice and could tell they were stressed but at least they didn't make it any worse."
Pros: "That check in goes fast."
Cons: "I payed for extra room for my legs but I got a normal seat."
Cons: "Crews were rude when boarding and during the flight."
Pros: "Relatively easy. Cheap. No frills."
Cons: "No food. No entertainment. Have to pay for all "extras" including seats and bags. Hate stansted airport"
Pros: "Hassle free boarding. Flight was very comfortable with a very smooth take off and landing."
Cons: "No on board entertainment"
Cons: "Boarding in Amsterdam was delayed and information was not available about it. The boarding gates did not have facilities for handicapped people on wheelchairs, or people with children in pushchairs, who had to carry them down through all the stairs to the boarding gate and then wait. They should be told in advance of those limitations and not allowed to take the pushchairs on the plane, I think."
Pros: "Straightforward process"
Pros: "No issues getting on flight pretty straight forward."
Cons: "Drunk and loud people on the flight."
Cons: "We were told to board but then waited in line an hour We then waited on the tarmac for 45mins We then arrived and waited for the bus A whole lot of waiting for a simple quick flight"
Pros: "Left absolutely on the dot. Everything very clean and comfortable, crew very friendly and professional. That includes the Ryanair people in the airport who guided me (first time flying alone) to make sure I was doing everything right."
Pros: "Staff were fine."
Cons: "Paid for legroom, there was none!"
Pros: "The crew were nice"
Cons: "Check in was a complete disaster. I only needed to check my suitcase as we had our boarding passes already. It was anarchy and we nearly missed our flight despite being there hours early purely because the check in procedure was so chaotic. Then to top it off, my bag was lost and I was given a stranger’s baggage tag. I don’t know how they will be able to trace my bag with this. It is currently missing in action. Great start to a long awaited holiday!"
Cons: "Delays, with poor comms. After advising of delays, they called us to form queues at the gate, but it was more than 1.5 hours before we started boarding. That’s 1.5 hours standing in line with no communication! No apologies from staff, and when we did start boarding a member of staff was so annoyed at some passengers who we’re in the wrong queue that they called out to the entire queue, (quote) ‘the little baby Jesus is sending you a sign so look to the heavens and you’ll see a sign which says priority to the left and non-priority to the rigjt, ok?’ Again, this is after keeping us queuing with no apologies and no refreshments for 1.5 hours. In all, we were three hours delayed, and not one member of staff even mentioned it. Staff on board were really poor also: huffing and rolling their eyes at passengers ordering food. Genuinely shocking service."
Pros: "Nice crew"
Cons: "Take off delayed by over 3 hours, poor communication,noisy boisterous passengers."
Cons: "Delayed at Stansted due to Donald Trump"
Pros: "Cabin crew remained calm and polite"
Cons: "Almost 3 hrs late, and no communication from Ryanair a all (on board and trackers as on time until already 30 minutes post planned departure time, got us all on board an hour late ajd made us sit there for another 90 minutes without any communication fo an hour, no water or snacks etx (30 degrees that day)"
Pros: "The price of the flight was fair. I had booked 4 days in advance and overall the seat was comfy, leg room was good and flight crew okay and apologetic about the delays."
Cons: "The flight was delayed by nearly an hour. The boarding staff member was rather rude and loved talking about how much Ryanair always delayed at the moment, which I felt was odd to be bragging about how the company you're working for isn't performing well and my suitcase was damaged and now has a rather large hole in its side"
Pros: "Best Ryanair flight I have been on. We'll organized from start to finish"
Pros: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Pros: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Cons: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Pros: "Nothing although crew were friendly"
Cons: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"
Pros: "We managed to arrive."
Cons: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Cons: "As usual with ryan air it's all about the cash. Missed my flight because of lip balm and a baggage check and then when I asked for help. They basically did nothing. I will never fly with you again. Luckily managed to get a B.A flight for £95.00 the same day and Ryan air wanted £413.00"
Cons: "Stansted airport is very poor. Not enough space, facilities or anything. Ryanair flight delayed. “Boarded” into cramped holding area. Very poor form."
Pros: "With Ryanair, you can only really like the price and the people. To be fair though, m the toilet was clean.."
Cons: "Our flight was scheduled to depart at 7.30 am, but was still refueling after an earlier flight at that time. In a way it was lucky that it was late; if it had been in time, we would have been queueing on the Stansted tarmac in the rain. As it was, the rain had just stopped while we waited at the foot of the aircraft stairs. We actually took off 45 mins late. The new, additional-cost priority boarding is a joke: almost everyone was a "priority". Several passengers didn't understand the long "priority" queue, so joined it only to be turned away at check-in."
Pros: "Boarding was by bus but worked out ok."
Cons: "Chaos over seating families together, one family of two adults and two infants got moved twice, another family was moved once due to allocated seating not putting families together. We eventually offered our seats to try and help out which eventually the reluctant crew accepted. Emergency exits row passenger was allowed to keep their handbag and another had a plastic bag under their seat. (Regulations state no bags at emergency exits). One passenger was chatting using his mobile phone during taxi out. Captain having exited the flight deck for a break then opened the cockpit door and whilst remained open then proceeded to have a nice chat with the cabin crew. Crew were having a bad day. Food was over cooked and nasty. Seat comfort apauling no elbow room and no legroom, still as Ryanair say you only get what you pay for whereas I’d rather have value for money rather than just a cheap and nasty experience."
Pros: "It was a cheap flight. Crew on board was ok."
Cons: "Plane arrived at Stansted late. The queues were horrendous and not clearly marked. One of the ground staff was very rude to an Indian lady who only asked if it was the correct queue to be in. Perhaps the customer was Indian born and the ground staff was British born of Indian descent? Flight arrived late to destination by about 30mins."
Cons: "Everything about Ryanair"
Pros: "Prompt take off and landed on schedule"
Cons: "Slow baggage recovery due to automation and a small carousel"
Pros: "The Price of the flight that was all."
Cons: "Very unorganized no idea about time scheduling boarding right up until take off and then spent nearly a further hour trying to get off of the run way. No reason given just blamed ground staff at the airport no apology felt very unprofessional. Should of made me effort explaining why we were delayed had to cancel plans as we were nearly an hour later than taking off was planned."
Cons: "The rest especially the quick boarding ( 1h30 to wait )"
Pros: "The price."
Cons: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Cons: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Pros: "Well to get in the plane we were waiting almost 1 hour, and now that am writting you waiting again 1 hour for the baggage . I will never again flight with this company never again"
Pros: "I was by myself with a toddler, a pram and 2 hand baggage. down"
Cons: "I thought the would take at least one of them at the gate as usual and I asked if they could help with pram and they said NO! It was a nightmare I had to go down a lot stairs. The only person that helped me it was an old lady! This is a rubbish service I won’t reccomend to anyone with kids!"
Pros: "Nice staff, flight was fine"
Cons: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Pros: "all airline staff caring and helpful"
Pros: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pros: "The worst service in my life If I can I will be give 0"
Cons: "Rubbish service Never again"
Pros: "Chatting with fellow passengers in the queue"
Cons: "Lack of regular information regarding delays. Even the occasional "we still have no updates" would have been helpful."
Pros: "The crew and polo te where very helpful and the plan e arrived on time."
Cons: "Everything was good!!"
Cons: "The Lithuanian crew team was far too casual. Service as well. Informal."
Cons: "Was freeze/cold inside .."
Pros: "The crew were quick and efficient"
Cons: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
Cons: "Having to pay extra for everything!"
Pros: "Great price to Pisa. I was asleep the entire flight so I didn't suffer too much from the seating"
Cons: "Lack of seating in boarding area"
Pros: "great service, no turbulence"
Cons: "delayed by an hour which we only found out about when we went to the gate."
Pros: "Getting home so fast"
Cons: "Unrespectulful customer"
Pros: "Fast boarding. I exchanged place with a stranger with no problem ."
Cons: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."
Pros: "The flights are good value and relatively comfortable."
Cons: "Due to mass cancellations we had days worrying if we were able to go on holiday our holiday or get the return flight home. They got the planes at the wrong gates so our flights were delayed for and hour, a passenger being sick very close to us was not moved away into a quieter area of the plane. Our luggage was damaged when we picked it up."
Pros: "Ok, it's cheap, but added extras take the shine off this."
Cons: "To check in I was forced to book seats both ways, then had to pay extra on top of original price to pick the seats. There were a few spare seats on the flight so it wasn't a case of overbooked."
Pros: "Crew were competent and happy, not overworked, dour or dim."
Cons: "Big queues to board, followed by bus transfer to plane => first ones to stand in line at the last ones off the bus to board the plane. My fault really, but why encourage people to stand in a queue for 30 mins at all?"
Pros: "Paying for the extras to make my journey as better for me"
Cons: "Selling of the scratch cards and cabin crew asking everyone row by row for change for €20."
Cons: "The fact that I couldn't go"