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Pros: Great crew

Cons: Very old entertainment system

Pros: Glenlivet whisky for free

Pros: Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics.

Cons: The tv news on BBC was 1 week old.

Pros: everything was fine. uneventful

Cons: food

Pros: It flew

Cons: Nothing

Pros: Crew members were very friendly.

Cons: It would help to train them on how pour wine without spilling.

Pros: It’s ok

Cons: Timing and food

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Pros: Glenlivet whisky for free

Pros: Crew amazing yes. Seat comfortable.

Cons: None for now!

Pros: Crew.. single person was okay. Overall company operation plus late flight was poor

Cons: Luggage handling could be better. Flight on schedule will be good.

Pros: Crewwere polite and competent. Seats felt a little cramped.

Pros: Good food, service, and entertainment

Cons: The seats are not very cushioned

Cons: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up

Pros: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Cons: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Pros: Boarding and crew great!

Cons: Seats extremely narrow

Pros: Decent crew, nice snacks.

Cons: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.

Pros: Much quieter on board than the Manchester Orlando service, virtually no kids.

Cons: As a 6-footer still find it difficult to get both legs comfortable when I stretch out because of metal base of seat in front.

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Pros: such a big difference in size of aircraft, very comfortable and great crew.

Pros: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.

Pros: Courteous and attentive crew from baggage check in thru baggage claim.

Pros: The food was good. The lane was comfortable

Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.

Pros: Impressive service... amazing crew, very friendly and professional

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Muslim food

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: Yes

Cons: Nothing. Flight was amazing

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Cons: All of the less than good, obvious!