I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "Allow business passenger to use front bathroom."
Pros: "The crew was very kind"
Pros: "Impressive service... amazing crew, very friendly and professional"
Cons: "All of the less than good, obvious!"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Cons: "Flight departed 35 minutes late"
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Fabulous trip with friendly, helpful staff"
Cons: "The streaming service didn’t work"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Booked extra room seat which gave me good room for seating"
Cons: "Bit cramped for space"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
7 hour delay poorly handled by airline
Crew members were very helpful, friendly and dedicated. The flight was punctual and inside very clean.
Pros: "I liked the (free) upgrade to Premium Economy."
Cons: "Food was ok but I recommend including a small salad with dinner."
Cons: "The entertainment choices needs updates and more varieties I believe."
Pros: "Crew was friendly."
Cons: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Pros: "The seat was quite comfortable, the crew was great, and the food was actually pretty good."
Cons: "Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late."
Cons: "Departure was slightly late (passengers still exiting the plane when gate was called)"
Pros: "Crew was friendly, seats were ok"
Cons: "Flight was delayed for almost 2 hours, there was no explanation, just an apology."
Pros: "Short and timely. Flight attendant was great with kids."
Cons: "Overbooked, no room for carry-on luggage"
Pros: "It was Air Canada to Geneva and Swiss to Lisbon!"
Cons: "Leave on time Air Canada!!"
Pros: "Very good service! Friendly and happy staff!"
Cons: "The food; I didn't like the sandwich and the snacks"
Cons: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"
Cons: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Pros: "Kindliness of crew"
Cons: "Impossibility to by drinks or did with bank cards"
Pros: "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Cons: "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."
Cons: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Pros: "Everything apart from the punctuality"
Cons: "Delayed by an hour"
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Pros: "it was just perfect, no complain"
Pros: "Email and text kept me updated"
Cons: "Flight delays"
Pros: "Worst business class seats. Regular seats with no one in the middle seat."
Pros: "They have the funniest and engaging safety video I have ever seen"
Cons: "I'm very disappointed because i wasn't allowed to travel back to the US from Brussels (Belgium). i was supposed to connect in Toronto but because I'm a foreign student in the US, I wasn't aware that i needed a Canadian Visa to transit in Toronto. so lost my flight and i hard to spend another thousand euros to catch the next flight that will connect in the US territory. I made all the call possible to resolve my flight issue and no one could help me either Brussels airline personnel or the kayak customer service. until today i didnt have not even a email to let me know what happen."
Pros: "Lots of empty seats so more room"
Cons: "Had to pay for tea/coffee. Was free on way over so don’t understand this"
Pros: "The crew was outstanding. All amenities were available."
Cons: "I can't think of anything."
Pros: "Excellent feature that shows your current trip progress on the world map. Excellent selection of movies. Excellent employees."
Cons: "The seat was alittle uncomfortable."
Pros: "The seats had more leg room that similar sized planes on other airlines."
Cons: "It is ridiculous that an airline does not include soft drinks and water free while on the plane. The flight was also delayed with no clarifying information from airline employees. The information board said boarding for 20 minutes before they unlocked the doors and started boarding."
Cons: "Stingy with food, very little entertainment if at all"
Pros: "Staff was ok."
Cons: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Pros: "Smooth flight Pleasant staff Smooth boarding process"
Cons: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Pros: "I had an aisle seat."
Cons: "No entertainment provided, except for the option to connect to their wi-fi. However, if you didn't have a wi-fi capable device, you were screwed. The food was disgusting - the worst I have ever experienced on a flight."
Cons: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Pros: "The crew members were kind and friendly and went the extra mile to be helpful."
Cons: "The entertainment screen was about 6 inches wide and there were only four movies to choose from (one that was older than the hills). The screen wasn't clear. Hard to believe that there was such poor technology for a flight from the U.S. to Europe. Also, there were no ports to charge phones or tablets which made it near impossible to watch entertainment on a phone or tablet due to low battery levels. The wi-fi was not strong. I typically like food on an airplane, but this food was not something to be enjoyed. I hope to not fly Brussels Airlines/United again. I'll stick with British Airways and American."
Pros: "I was able to get home the next day rerouted with Lufthansa and they did provide a hotel and gave us a 15$ voucher."
Cons: "Missed an important day of work. Sat in the airport for 5 hours with little to no comunication from staff. They would constantly tell us they will make an announcement in 5 minutes but never had. JFK Terminal 1 is very unconfortable so that made the stay worse. The problem I had was with the fact that they could not tell us straight we are not going to fly."
Cons: "Over 2 hour delay"
Cons: "1. During check in, they change my seat number that i choose during the reservation process from a front window seat to a rear isle seat 2. Flight was supposed to land in Hamburg. Because of a storm, they went to Hannover. They announced that the time we will stay in Hannover is unknown. Maybe 2 hours... but then no news from the crew during our stop. 3. Several passeNgers asked to get out in Hannover. The crew said they will ask if possible. After one hour waiting in Hannover they did not even ask the airport authorities. Passengers insisted. The crew then said no because they do not want to go through the luggage finding process. 4. Weather was too hot. Waiting time was too long. Passengers Needed drinks and food. Crew only sold these without even offering free snacks, sandwitches, or drinks. 5. Babies and kids were there. No food nor drinks. They survived during 5 extra hours on the plane schedule on biscuits and water. Personnel did not even think of ordering food from hannover airport while waiting there. They only SOLD the snacks they have. 6. We returned to humburg with 5 hours delay over our original schedule. Stayed 2 hours until we got our luggages on the belt 7. Some passengers had to go back to hannover by train. We discover that all trains were stopped die to problems caused by the storm on the railway. They had the choice either to take very expensive taxis or to sleep over in Hamburg!! 8. This could have been avoided if brussel airline had some good will to at least help those passengers get their luggage and leave in Hannover! 9. Overall: very bad experience and crue attitude in Brussel Airlines!"
Cons: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Cons: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Pros: "I had a comfy seat at exit row. The team was great."
Cons: "Over 30 minutes delay. The luggage pickup was a mess, the belt wasn't emptied for previous flights which created a huge mess."
Cons: "I never flew to Florence because the airline missed my connection and the next flight to Florence was not until nearly twelve hours later, so now I'm on my way to Rome instead. This ruined my rental car and lodging reservations, and I'm now fighting both those agencies because of this botched flight and poor service. Additionally, the plane was ungodly hot. So much so that the crew apologized for our over the PA. Nothing was done to fix it, but it was blamed on the plane only being on auxiliary power while we were parked on the tarmac for the hours. That would've been understandable, but it didn't get better when the jet engines were on, so that excuse turned out to be just so many lies."
Pros: "Keep working as this and we always travel with you.Thanks"
Pros: "Nice to get a snack on such a short flight. I enjoy travelling on the small E145. Small plane means fast boarding and deboarding. Also it's great to have a seat to oneself - both window and aisle!"
Pros: "Good seats."
Cons: "No infotainment screen."
Pros: "The plane was clean and on time."
Cons: "They charged for water! I couldn't get regular water on the plane. I had spent down all my euro, so I didn't have the 3 euro for a bottle of water. They would not accept American money either. After a while, I had to take a medication and needed water so went to one of the crew in his station to ask for it, explaining the situation. He gave me some water, but pretty much shamed me in the process. He was saying it was hard for the crew to have to charge, but they were made to do it now, and what would it look like if other passengers saw him giving me the water and not charging?! OMG!"
Short flight no fuss on time
Cons: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Pros: "Great crew and comfortable seat"
Pros: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Cons: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Cons: "We were stuck in the runway for an hour before taking off. I was late for my connection."
Cons: "much more timely assistance following our missing this flight"
Cons: "Basic seats and late fligjt"
Pros: "Short comfortable flight, no free drinks or snacks"
Cons: "One piece of our luggage didn't make it. It's been 3 days, still no luggage!"
Pros: "The crew was excellent, the flight was comfortable however the boarding process was a bit disorganized but I’m pretty sure that was an airport issue"
Cons: "Boarding was haphazard, food had to be paid for, even water and the flight was delayed"
Cons: "Flight was delayed. Very little communication"
Pros: "The crew very unpolite My reservation was for me and my husband and the gave us separated seats"
Cons: "Quality of service Long lines Very caotic Terrible experience"
Pros: "Crew was nice"
Cons: "Less line to check in"
Pros: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Cons: "A hot breakfast"
Pros: "Crew bright polite and friendly. Professional"
Cons: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."
Pros: "Was a easyJet flight"
Cons: "Could have been Singapore airlines"
Pros: "Good crew - efficient, polite and made the trip easy"
Cons: "The usual shennanigans being herded into a crappy space before boarding.."
Pros: "Straight forward flight"
Cons: "Economy flights are not known for the space"
Pros: "Great service landed early both ways defo use again"
Pros: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Cons: "Flight left late. Hand luggage bag had to be checked in. I had to go straight to work after I Ianded so didn’t appreciate the extra 20 minutes wait at the luggage carousel. I was told the overhead lockers were full, which they weren’t."
Pros: "Very fast turnaround, prompt boarding and disembarking."
Pros: "Despite an hour's delay on the runway (not easyJet's fault) and some turbulence, we still arrived with time to spare for our onward travel, so the pilot must have made up some lost time."
Cons: "The wait on the runway - French Air Traffic Control strike."
Pros: "Seats were comfortable and leg room is decent. Small plane with 3 seats on each side. The flight was pretty empty so that was a plus."
Cons: "Terminal is kinda small and not much eating choices past the security check."
Pros: "The price of the flight"
Cons: "Flight delayed"
Pros: "Low price, clean, cheerful cree"
Cons: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
Pros: "Cheap fare"
Cons: "No entertainment"
Pros: "Boarding, take off, landing & early arrival into Agadir"
Cons: "Anti social behaviour by a group of Asian lads"
Pros: "I liked the way I was treated when i went to drop my luggage."
Cons: "I think that when the customers buy ticket they expect to have meal included. At least I've felt that way. I hope you to improve this service."
Pros: "Old aircraft and most uncomfortable poor seat and leg space"
Pros: "Glad that there are so many options on EasyJet"
Cons: "Staff at checkin desk in ZRH are a bit abrupt with customers"
Cons: "flight was delayed"
Pros: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Cons: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Pros: "The crew smiled."
Cons: "Cramped seats, delayed takeoff, ticket price."
Cons: "What I do not like is that EasyJet always run late at least to Paris Charles De Gaulle You borrow steal and use other planes to plug holes created by poor planning or at least that is how it appears. Guessing that explains the recent press."
Pros: "That we had priority boarding because 2e had a small child with us"
Cons: "There was a delay on both flights. I had a small child with me which was hard ."
Cons: "Return flight on Friday night cancelled, no reason given. Next alternative offered Monday afternoon, still awaiting compensation."
Pros: "Flew from Manchester to Hamburg. Seated exit row in 11C. Leg room great. Crew was efficient. Good cheap flight. Delayed but kept well informed."
Cons: "Delay and boarding in Manchester. 'Now boarding' on notice board 10 mins before flight arrived."
Pros: "Take off to landing everything was good"
Cons: "2 hours to get to the aeroplane. 1 hour in easyJet queue. 1 hour in security. Only just made the flight. People should be fired for this continued incompetence and poor customer service."
Pros: "Clean cabin."
Cons: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Pros: "Modern aircraft, once we were permitted onto aircraft the boarding was quick as both forward and rear doors were used."
Cons: "The crew didn't bother to offer a full retail service on board, aircraft had seat pads missing, crew sat eating for bulk of journey. Delayed inbound meant plane was over an hour late, and not cleaned between service."
Cons: "Why the crew disnt tell us at the check in desk that we are not allowed to bring ladies hand baggage. If they told us at the first place. We could put our stuffs in our luggage. Does easy jet try to earn more money???!??"
Pros: "The flight was smooth and onboard refreshments ok. Staffs were polite so on the scheme of things it was a good flight."
Pros: "Crew was nice, flight good"
Cons: "You changed the airplane and didn't tell your customers. I did't have my seat and we had to wait 5-10 min before getting seated. We were already on the plane when we discovered what was happening, blocking the aisle. Very unconfortable"
Cons: "seat are really uncomfortable...staff unpolite"
Pros: "The crew was wonderful, and boarding relatively easy."
Cons: "I waited over an hour after the flight to pick up my luggage- something that is completely unacceptable to me."
Pros: "friendly service at counter"
Cons: "the way attendants treated us when boarding deep contrast with peaple in the counter"
Pros: "The flight was quick, customer service was good on the plane"
Cons: "Checking in online was a nightmare as the site kept freezing, there was a mix up with my priority and cabin baggage, I was told by the webchat team that this had gone through but not on my boarding pass, when I got the the airport the Ryanair staff were extremely rude to us, they sent us to the back of the queue I front of everyone and then told us we would have to pay to take our bags with us, they then had to be out on the hold. When we got back to Birmingham we then had to sit on the plane for around 15 minutes as there was not a slot for us. I spent hours of my 2 day break trying to sort check ins etc, I would never fly with Ryanair again."
Pros: "Airport security was efficient."
Cons: "Every group on plane seemed to have been purposely split up even though there were many empty seats. Difficult to book luggage on the website. They said there were strict size limits on cabin bags, but when we got to the gate they didn’t check any - we had to pay for an extra bag in hold when we could have just used a bigger bag for hand luggage. Everything was difficult. Bag drop didn’t work - we had to queue to to go to the desk 3 times and the lady eventually did it herself. Staff were polite and nice."
Cons: "Boarding in Manchester was a disaster. Scanned boarding passes, let everyone down the stairs to the apron, only for to be told to come all the way back up the strairs again because of a change of aircraft. Had to do the whole pre boarding and boarding process all over again. More interested in selling hot Panninis rather than check if we had a belt for our baby. Even after doing safety checks, they passed us and still didn’t have a belt for our baby. Only when we called them back And asked for a belt did we get one, and all this whilst the aircraft was moving. Waited over 25 minutes for our buggy bag to come out the baggage belt in Dublin."
Pros: "Boarding was straight forward and fast."
Cons: "Very basic comfort. Less leg room."
Pros: "The flight attendants were very friendly, courteous and professional."
Cons: "Literally everything from checking in to seat and baggage is unnecessarily monetized."
Pros: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Cons: "Everything was rubbish"
Cons: "One hour late departure insufficient information Had to be bussed to plane negating any value for paying for priority Parked off stand at Birmingham had to use steps from plane and into terminal wife has arthritis and can’t carry bags I had to carry two bags down steps unable to use handrail really quite dangerous no apology re delay"
Pros: "'ve Ry quick"
Cons: "40 mins late"
Pros: "Quicker flight late at night"
Cons: "Waiting on bus to terminal Almost missed last train."
Cons: "Staff were quite rude and didn't spend time explaining the delay we were having in English"
Cons: "The heat, insane air con not working"
Pros: "Honestly nothing, apart from welcome smile from crew..."
Cons: "dirty, overcrowded, seats even closer in my opinion (Boening 737-800), broken window cover, bad smell"
Pros: "In flight snacks were good. Staff pleasant."
Cons: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"
Pros: "You get what you pay for. No issues"
Cons: "The queue on the tarmac waiting to board but I realise they are trying to keep to schedule"
Pros: "On time and that’s about it"
Cons: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Pros: "Once the aircraft arrived the boarding and take off were fairly quick. The flight itself self was extremely quick and there was no hassle. Quite impressed with that."
Cons: "The flight was delayed initially with 2 hours. There was no notification by the airport. After 2 hours there was another hpur delay. Again there was no notification. We and the other passengers had to constantly last to the gatw screen to see any updates. We were left in the dark until the very moment we started boarding."
Cons: "Everyone stood up the entire flight and being split up from family."
Pros: "Not much"
Cons: "We boarded on time but ended up 30 minutes late due to the staff running around like headless chickens, seemed very unorganised. Guy making announcements on the plane spoke so fast you couldn’t understand a word. Engine made a terrible buzzing noise for half the flight, so loud you had to shout to hear anyone."
Pros: "Nothing -apart from the fact I eventually got to the destination I needed the same day!!"
Cons: "The delays. The lack of information. It became obvious we were not going to leave on time. But No announcement. nobody told us of the delay - or why. Then the conflicting information. Technical problems. Flight cancelled. Go to Ryan air deal to organise your own forward travel. Then - once back through Police & customs. No - flight going to happen!!! I have more to say about service & crew - but no space"
Cons: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Pros: "Nice and cheap."
Cons: "The window was in the wrong place so I got a bad neck trying to look out."
Cons: "The flight was significantly delayed because of a woman having a panic attack. Other people should not have to wait because one person is afraid of flying."
Pros: "Nothing really, it's a cheap ticket and that's it."
Cons: "Ridiculous boarding situation, expensive onboard food and beverage. Upright seats. Advanced check in always seats your group apart to encourage you to purchase seats. Budget airline that trust to milk their clients for every penny. Only use them if no other option."
Pros: "Priority boarding"
Cons: "The delay in boarding particularly as no explanation was given."
Cons: "The staff, the crew none could english well enough for anyone to understand them"
Pros: "Uncomplicated flying."
Cons: "I planned to eat on the plane so bought nothing onboard with me. By the time the cart got to me there was no food left. I had no option but to buy some crackers for my meal. The moral of the story: buy food to take with you!"
Pros: "Was quick and easy"
Pros: "For the price what is there to complain about."
Pros: "Crew were friendly"
Cons: "Everything. I’d rather walk than use this company again"
Cons: "The smell on the toilet was horrendous"
Pros: "The crew"
Cons: "Sitting with a stranger"
Cons: "Don’t like the underhand Ryanair pricing"
Pros: "Managed to sleep most of the way so the journey went very quickly"
Pros: "Cheap fares"
Cons: "Front boarding stairs out of use - conjestion at rear boarding Extras for check-in return journey"
Pros: "We didn't crash and I arrived at my destination safely."
Cons: "The flight was 90 mins late, we were herded like cattle onto the plane which was filthy with empty sweet wrappers littering the entirecabin, which in turn was full of crying children (whose parents appeared powerless/unwilling to comfort them). While none of this was helped by the poor weather creating epic turbulence and a near-miss with another aeroplane, I did take a flight the following day with EuroWings in identical weather which was far better controlled with less nausea-inducing turbulence so I do feel I can blame Ryanair for feeling quite sick as we left the plane. If we'd had to go in for a 3rd landing attempt, I'd probably have turned up for my meeting all covered in vomit as they don't even provide sick bags! Ryanair isn't just basic and cheap, they don't even do the basics properly. It's as though they're deliberately trying to make the experience as horrible as possible. Ryanair is dreadful. Never again!"
Cons: "leaving later than scheduled"
Pros: "Prompt take off and easy boarding.decent leg room"
Cons: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Pros: "We landed 10 minutes earlier than expected"
Cons: "We paid £80 a person which is over double what it costs us to fly there with vueling on less notice They then moved the boarding location after everyone had lined up causing us to loose out place in the queue They made us check our cabin bags which we were warned could happen but is never appreciated The seats were uncomfortable and very cramped for leg room The touched down while not totally their control was very harsh and a panel over the engine actually slid open on touch down which is a little concerning There was also a 20 minute delay taking off"
Pros: "It was nearly on time. Only ten minutes late."
Cons: "Pilot wasn't keen on communicating with us poor passengers. Where were we flying? What speed? What were we passing over? Perhaps that information would cost extra."
Pros: "The staff were pleasant and helpful on board I didn’t have any food and there wasn’t any entertainment"
Cons: "I didn’t like that there was absolutely nobody at the airport to answer any questions or just guide you in the right direction"
Pros: "Nothing, taxi plane, expectations not high"
Cons: "Cramped seating, flight delay, time waiting at the boarding gate."
Pros: "Comfortable seat"
Cons: "Flight delay and .no air bridge"
Pros: "Everything about it was smooth and easy"
Pros: "The price of the ryanair flights are great, and will probably be the reason I continue to use them"
Cons: "I am not bothered that there was no in flight entertainment, or that everything cost extra, a lot extra, like drinks (2.5Euros for a can of cola). It’s what you’d expect from a trip that only cost £14.99 each way... But, the things that don’t cost anything, the things you’d expect from any big brand weren’t there at all. Zero communication from staff about why the fliight was delayed (until we landed at Frankfurt) Zero personality from the staff. They looked unhappy, or overworked, or bored... Lufthansa, British Airways, AA, etc... all happy staff. Staff weren’t even communicating verbally... they mimed a lot of stuff... The safety breif was disorganised and they had to repeat it as the pilot interrupted... and the pilots announcements were very unclear, due to a lack of pronunciation of the words he was saying. If I was to offer a suggestion as to how this could be fixed, Inwould suggest that it has something to do with poor recruiting, low staff morale, or something similar"
Cons: "If RyanAir reads these reviews can I make a small suggestion that would make a big difference? The plastic cups provided with drinks are tall and narrow making them unstable inflight.Simply changing to a more squat shape would increase passenger comfort."
Pros: "Delayed take off , arrived a head of time"
Cons: "Lack of information for delay"
Pros: "The cabin crew were very friendly"
Cons: "The queuing for boarding and the speed for boarding was bad"
Cons: "= sardines and quite unpleasant"