Service excellence as always
Cons: "Qatar airport duplicTe security check"
Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Pros: "Food choice was good & amazing crew ."
Cons: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Cons: "As with all economy seating...it is cramped"
Cons: "Food was terrible. It’s worse among the airlines."
Pros: "Crew and flight time"
Cons: "Entertaiment - pleasee TV"
Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"
Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Cons: "Really we enjoyed this fly"
Pros: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Cons: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Pros: "As efficient as ever"
Pros: "Houston check in counters need to be added."
Cons: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Cons: "Nicmze clean aircraft with goods legal room in economy"
Pros: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Cons: "Seats were a bit hard."
Pros: "Flight schedule in time."
Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Pros: "Leaving that god forsaken airport after hours of waiting in lines."
Pros: "Exceptional service!"
Pros: "It was much better flight then JFK-Doha, crew was fast and efficient."
Cons: "Dirty washrooms."
Pros: "The Qatar Airways price."
Cons: "Meals & Snacks Meals served on board and in the lounges need improvement."
Pros: "Service was on point. The crew was very helpful."
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Cons: "Not one of their newest planes."
Pros: "Everything was excellent no complaints rated 10"
Cons: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Pros: "Crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Pros: "Food is really good and you guys also have options for vegetarian people as well."
Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Pros: "First time I got ice cream on a plane"
Cons: "Low calorie meals were horrible."
Pros: "Good service all the way to final destination. A+ service. Newer model airplane."
Pros: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Cons: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Pros: "food was good"
Cons: "all my flights were delayed"
Cons: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
Cons: "Entertainment. Not all films have subtitle"
Pros: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Cons: "Be more clear when explaining charges and fees including taxes"
It was excellent experience. The only disadvantages is you have to walk to the gates in long walks. There no golf cars to transfer passengers.
Pros: "yes crew and flight was very good"
Cons: "every thing is good"
Pros: "Crew is extremely friendly"
Cons: "The food could be better."
Pros: "Flight was canceled without notice"
Pros: "Please contact me on +966502263227"
Pros: "Nothing i liked"
Cons: "The departure time"
Cons: "Huge delay with no prior notice, missed our connectiing flight and caused another huge delay. Stuck at airport now because of the first delay"
Pros: "I and other passengers of karachi decided that we will never book saudia arabia airline outgoing flight was quit better but inbound flight was worst than ever even saudia arabia refused to give airport meal in 6 hours stay to the people of karachi"
Cons: "Arabia air should fly on time and give same services as western cities to the flight of karachi Bording must be efficient all the girls are bad mannered on boarding counter"
Cons: "Pilgrims respecting people who are in flight"
Cons: "نظافة المقاعد و طاولات الطعام و الحمامات، طريقة تقديم وجبات الطعام"
Pros: "Crew was nice"
Cons: "Waited in bus for long time while they were cleaning the plane"
Cons: "It would have been better if the crew were bit courtesy towards the passengers They treat passengers annoyingly when we requested beverages"
Cons: "More movies playlist"
Pros: "Gud experience with Saudi Airline"
Cons: "Free wifi access should be given to international passenger at Saudi Airport"
Pros: "I requested a gluten-free food and i was lucky to enjoy my meals. Thank you!"
Cons: "Well done"
Pros: "Crew responsiveness"
Cons: "Bag drop off took alot of time & surprisingly the line in sky priority was much slower than the regular check-in line. Delay by 30 mins in departure even though i boarded 30mins before scheduled departure time"
Pros: "Check in was smooth"
Cons: "My profile clearly states vegetarian and I didn’t get it again Food is horrible No in flight entertainment The lady next to me got her meal 20 minutes late Passengers out of control during taxi to gate and crew does nothing"
Pros: "Excellent seat. Food good."
Cons: "Drinks service skimpy. Jeddah airport not the best."
Pros: "CLOSE TO ENTRANCE"
Cons: "Changing the terminal and getting the luggage from domestic to international terminal. The saudi representative at the saudi airlines checkin counter was rude, looked as if he was prejudiced, told me the flight was full, while it was not. he could have given me a better seat."
Cons: "After 6 hrs of serving us the first meal they served us, literally, a chicken FLAVORED piece of toast, they called it a sandwich, with a cup of tea. Then we had to wait another 6 hrs before we were served a meal. Never EVER had an experience like that before."
Pros: "Everything about the flight"
Cons: "Boarding, food, seat comfort"
Cons: "تم الاعتذار عن تقديم الكافيه"
Pros: "The cabin Crew was awesome!"
Cons: "“My dislikes” started when I arrived Kl international Airport when I wanted to board the lady on the boarding area didn’t allow me because i was wearing shorts she made me to go and buy and pants so i can board!! However, after i flow to Jedah i had a lay over 4:30 Hours at jedah airport which was completely a disaster I cannot even imagine it.i will never fly with Saudi Airlines even for 1 Dollar"
Pros: "The free miles"
Cons: "Boarding crew was not helpful & food was bad"
Pros: "The crew was very helpful"
Cons: "The flight was on time"
Cons: "They Lost my luggage and we’re uncooperative about it"
Pros: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
Cons: "I would have liked there to be snacks offered to passengers in between meals."
Cons: "They took 1 hour more, so they make the long flight longer"
Pros: "The TV was not working, I had to change my seat to get to one worked, they worked with me fine, but even the second option was not perfectly good"
Cons: "Food was ok, I think you guys can do better, it was not enough"
Cons: "The flight back from Dhaka to JFK had an extended 1.5 hour delay at Riyadh. And I did not get anything from the airlines. It was troublesome when the delay was on top of actual 3 hours lay over."
Cons: "They lost my bags for the second time"
Pros: "Staff at Manchester airport was nice. Boarding went smioth and easy. Nice be able take enough kg luggage."
Cons: "My screen was stuck all time couldnt watch movie"
Cons: "Bad smell. Broken elements"
Pros: "It’s an amazing trip. Best of all having a place for worshipping"
Cons: "The WiFi never worked in most of my flight."
Pros: "I like many services provided by Saudia"
Cons: "Cleanliness on board Is a major and repetitive issue. The land services never implement the zones system and calling everyone at the same time make it useless to be skypriority member."
Pros: "I feel good to travel with Saudi airlines, the departure and arrival is on time onboard the facilities provided is good, the crew is good"
Cons: "The way they delt with the issue of flight delay, it was unprofessional"
Pros: "Flight on time . Food was great Movies were nice"
Cons: "They mishandled the checked luggages and broke the screen of a Toshiba Laptop and a Samsung Tablet that were inside a checked bag."
Cons: "The flight was delayed, and it took more than an hour to get my luggage."
Cons: "delayed without pre notice"
Cons: "We were delayed on the runway for an hour with no updates. Inside the plane, it was extremely warm, and the crew did not come around with water until after the plane had taken off."
excellent all round and check in luggage included
Very expensive flight,not foods,not WiFi,nothing at all,very rude staff
Need reclining seats to help sleep as not much else to do :)
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
Pros: "Flight was on time."
Cons: "Check in line was very long and boarding was very unorganized."
Cons: "4 hours late - no communication Rude flight attendants"
Pros: "We landed without crashing"
Cons: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Cons: "Because of health reasons, we wanted to cancel the flight but there was no such option. email@example.com"
Pros: "Was the Crew very rude"
Cons: "Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move."
Cons: "Comfort and food"
Pros: "The price. It was cheap this time around."
Cons: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Cons: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Cons: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Pros: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Cons: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Pros: "Быстрое прохождениех оформления и проверок. Всегда выход прямо в/из самолета"
Cons: "Landing was very rocky"
Cons: "Landing was very rocky"
Pros: "Cheap ticket"
Cons: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Pros: "Please return my money."
Cons: "Please return my money."
Pros: "seats. comfort flight price"
Cons: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Pros: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Cons: "Old plain, looks like second hand from a bad dealer, no entertainment system whatsoever, no flight data provided by the pilots in English."
Cons: "Checkin takes à long time"
Cons: "No AC in both aircrafts!"
Cons: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Cons: "We were delayed 7 hours without any explanation or compensation or apology."
Pros: "Was a save travel"
Cons: "Delay 1 hour."
Pros: "Reasonable drink choices"
Cons: "Where is ayran?!"
Pros: "food that we bought was ok Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Cons: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."
Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Cons: "Miserable experience. This was flight was diverted to Kuwait due to weather. We were told we would be taking off a few hours later. Then we were told that we would be given a hotel room for the night in Kuwait. In the end, we all just waited around in the Kuwait airport for hours without any assistance from any airline representatives. I wound up having to book another flight, as the Pegasus delay was 13 hours (even though other flights were departing to Bahrain much earlier)."
Pros: "The seats are not narrow."
Cons: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Pros: "Comfortable seats and very clean."
Pros: "it's fine. It gets you from point A to point B."
Cons: "It's almost outrageous that they don't give water."
Pros: "The cappuccino"
Cons: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Pros: "Great team and great pilot everybody to the baggage people were excellent!"
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Pros: "The crew was nice."
Cons: "That we didnt get even a glass of water"
Pros: "The crew from the Paris to Istanbul flight rushed us to the Beirut flight so that we made it on time."
Cons: "All food is for purchase. No in-flight entertainment."
Pros: "If all you care about is price, then this is the way to go"
Cons: "flight was late, Istanbul airport has limited wifi (have to buy 30 euro at restaurant to get access)"
Cons: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."