Daily cleaning, installation of cabin HEPA filters on flights from England to Karachi
Pakistan International Airlines has waived its change and cancellation fees on flights from England to Karachi. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Cons: "Flight was cancelled and rebooking dealt with poorly"
Pros: "Business class is the best"
Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Pros: "Food choice was good & amazing crew ."
Cons: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Crew was very friendly"
Cons: "Poor service and flight was dirty"
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Cons: "Boarding process, and in-flight entertainment and wifi"
Pros: "nice crew, great service"
Pros: "Everything was great"
Cons: "I advise Qatar Airways"
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "Houston check in counters need to be added."
Cons: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Cons: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Staff was courteous"
Cons: "My meal preference was not available."
Pros: "Staff was great"
Cons: "Nicmze clean aircraft with goods legal room in economy"
Pros: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Cons: "Seats were a bit hard."
Pros: "Good staff and service"
Pros: "The Crew has been excellent"
Cons: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Pros: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Cons: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Pros: "Seats were comfortable, entertainment system was might better without of options."
Cons: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
Pros: "It was much better flight then JFK-Doha, crew was fast and efficient."
Cons: "Dirty washrooms."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Cons: "Meals & Snacks Meals served on board and in the lounges need improvement."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Pros: "Crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Pros: "Comfort of the seat/bed"
Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Pros: "The business cabin and the customer service was superb."
Cons: "The food"
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Pros: "it was nice on the plane the guests were professional"
Cons: "before boarding the officials lacked professionalism"
Pros: "The flight was on time and boarding was fast"
Pros: "The crew were all lovely + meals were excellent."
Cons: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Pros: "Excellent crew and service"
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Cons: "delayed flight management"
Pros: "Efficient and on time."
Cons: "All fine."
Pros: "The crews are always awesome. The food great especially since they always have cherry juice, my favorite!"
Cons: "The flight was delayed, and then seemed rushed at call Last Call. Also the ear phone jack was a double that even the TA ones didn't quite fit. Glad it was an overnight flight and slept most of the way."
Pros: "Boarding was efficient."
Cons: "Seats in economy were extremely small, and incredibly close. Possibly the most uncomfortable I've been in economy. Food was a baby's portion, which was really surprising. Pakistan might not be a prime destination, but it does not deserve second rate service."
Pros: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Cons: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Entertainment options good"
Pros: "Largely pain free experience"
Pros: "Nice to receive a tablet to watch movies despite not having screens. Good workaround."
Cons: "3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok."
Pros: "Crew was very helpful & friendly. Cabin was well pressurized."
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Pros: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pros: "Easy and intime boarding"
Cons: "Need to include sea food in your menu"
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Pros: "This was my first time traveling with Turkish Airlines and the experience was awesome. The staff was very courteous from LAX till my final destination. The cabin crew was friendly and helpful, the flight entertainment system had new movies and television series. The best part of the journey for me was the chef greeting you when you board the plane. Overall a five-star experience."
Pros: "Rickety old plane. No WiFi. USB charger not working."
Cons: "Not enough movie varities."
Pros: "Safety instructions with zach king were nice! The crew was helpful."
Cons: "My screen didnt work. They reset it a few times, then it began working.. after a while i started playing a game and the screen got stuck! There was no one in the seat next to me so i thought I'd use that screen.. but then that one got stuck too. Remained stuck for the rest of the flight... The USB cable for charging didnt work. And entertainment options were very limited too."
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Pros: "Ground & air crew was very cooperative & nice"
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "surpassed our expectation"
Pros: "great company."
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "The movies and the gift to the kids were good."
Cons: "The attendant should make more rounds in such a long flight."
Pros: "Food was fantastic. There were no delays. Very enjoyable."
Pros: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Pros: "Very spacious, lots of room, on time. A nice experience overall."
Cons: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Cons: "Horrible food"
Pros: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
Cons: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
Cons: "Veg Biryani instead of pasta plz"
Cons: "Was a good experience"
Pros: "The crew were really nice"
Cons: "Entertainment is very limited."
Pros: "I' not sure which flight this relates to. I've taken economy and business class and clearly the business class is better but economy is fine. The crew were good in both classes and whilst the food in business was better I didn't have a problem in economy either."
Cons: "Check in was fine and very friendly but boarding could be better particularly in business. At Heathrow it was a bit chaotic as all classes seemed to be mixed up so it was difficult for priority passengers such as disabled to get through everyone crowded up to the desks and the same applied for business class as well. The IFE wasn't too bad but it could be better. Bahrain airport is a mess and the boarding gates seem to be more like corridors with seats in them so it's difficult again when they call for business class passengers as unless you are already at the front you have to try to work your way through. I believe the airport is being rebuilt. If so then things will probably improve. I'm not sure why there needs to be 2 security checks within a few yards of each other when transiting between flights. they don't have this problem in Doha."
Cons: "The food needs to improve and the movies are old. The actual flight was nice."
Pros: "Business class was really enjoyable with a flat bed. Food was delicious and served with a smile. Crew was helpful and easy to talk to."
Cons: "Entertainment and selection of movies could be improved. The Hollywood movies did not work, others did."
Cons: "Better coordination between stewards."
Pros: "On time flight Good services New aircraft"
Cons: "Boarding took too long"
Cons: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."
Pros: "Food was pretty good"
Cons: "The aircraft left an hr late with passengers waiting on board ..no alcohol on the flight which to be fair I knew was their policy..Then they couldnt get the doors open at the destination Airport leaving us onboard for 45 minuutes at the gate..I also found the cabin unbearably hot with no individual air con controls..the crew were also nowhere to be seen most of the flight so had to get up frequently for water and inconveniencing the passenger next to me"
Cons: "Boarding, crew, seating, bus gate"
Pros: "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
Cons: "IFE very limited, so take a good book!"
Cons: "Was not a fan of the breakfast offered."
Pros: "Excellent experience overall."
Cons: "Good but delayed"
Cons: "Too much money taken by the airline even though I had bought insurance"
Cons: "The flight was held back for late arrival of some passengers which resulted in delay in departure"
Pros: "Crew .. warm food .. the pillows already on seats .. coffee is lovely .."
Cons: "Smells .. sick peoples must learn how to cover there mouth .. Lots reasons of infection .. must clear the bad smell .. Should add spider solitaire at AirGames list .."
Pros: "The crew was efficient and anxious to please. The flight was on time."
Cons: "Boarding by bus is always unpleasant."
Cons: "While we waited in line (Group 2), we were bypassed several times by members of higher Groups, Problem with gate staff in London."
Pros: "The food was great the flight crew was attentive"
Cons: "My seats on both flights did not work and I flew buisiness class and expected to be comfortable which I wasn't . On arrival to Kuwait we waited 45 minutes for our bags which were labeled priority."
Cons: "add phone outlet to your seat"
Cons: "The Food choices"
Pros: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
Pros: "The air hostess"
Cons: "The delay"
Pros: "Food is always a plus (especially compared to the US flights, where hardly anything but a salty snack and a drink are included with the flight)."
Cons: "I was confused about which check in counter to go to - I purchased my ticket through Oman Air, but they could not find my reservation at the check in counter.... they suggested going to the Gulf Air counter, where I was able to successfully check in."
Pros: "Gap between both flights was tight.But very helpful ground crew & flight crew"
Cons: "The journey was too short to give any proper rating"
Pros: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
Cons: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"
Pros: "Not much."
Cons: "Buses took ages when boarding and disembarking."
Pros: "Quick and efficient"
Cons: "Too short of a flight for much to evaluate"
Pros: "Great staff and service. Non-pretentious unlike other tegional carriers!"
Pros: "The in flight entertainment console was standard with decent movies. The hotel and food voucher for flight delay was nice but was only received AFTER fighting with customer service for over 3 hours on the phone using international calling. Terrible terrible."
Cons: "Firsr leg of flight was delayed (mnl to bah) then luggage was lost when we arrived in Paris. Food on the plane was mediocre. Service was poor. I kept having to request water because only a small glass of water was made available at meal service, and typically most airlines on international.flights offer water consistently throughout the flight. Flight attendants all but disappeared in between services. Coffee was also terrible borderline undrinkable. When luggage was lost no offer was provided for a solution - voucher, per diem, etc. We were coming from a warm climate and had to exist for two days layering warm weather clothes. Luckily we had our coats in our carryon. But both travelers became sick during our trip."
Cons: "Crew Food Quality And finally the flight cancelled"
Pros: "The food and services in Bahrain airport and in plane"
Cons: "Flight was overbooked and I was forced to delay 24hrs for the next available seat."
Pros: "I really liked the crew treatment, they were polite and we well served by them ."
Cons: "The long queue infront Gulf air check in desk in the airport! People who came early that had to wait for a long time to have their boarding pass! I think increasing the number of employers in that area will be a great idea ."
Cons: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."
Pros: "Flight got delay from 1750 boarding to 2025 boarding... gate got moved twice."
Cons: "The flight delays from Manama to Doha and Manama to Manila."
Pros: "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
Pros: "The security check was horribly handled. There was a chance for missing the flight."
Pros: "We landed safely and everyone got off the plane."
Cons: "Gulf air has decided to do "silent boarding" - so we were late boarding our flight because even though we watched the gate- it never filled up, there were never lines, no announcements, no lights signaling anything. Our captain took VERY sharp and hard dips and turns during our flight. He even dropped altitude so quickly that some women on board yelled out in terror. No announcements were made as well by the crew or captain regarding these very uncommon experiences of turbulence or announcements to remain with ones seat belt fastened. Finally, the man driving the bus from the plane to the door at Manama airport was too busy talking to the men who decided to sit in the front seat of the passenger bus and not look on the road in a busy air traffic area. I'm literally blown away at how everyone was safe and made it from point a to point b. I'm also horrified at the lack of communication or safety precautions."
Cons: "We were in row 42 and there were at least 15 rows behind us, and they ran out of chicken option in food."
Pros: "Short flight. Nice crew."
Cons: "Small economy vlass"
Cons: "Bag lost in Bahrain"
Pros: "Great all around very impressed with the crew!"
Pros: "Aircraft, aircraft crew ,"
Cons: "Boarding desk , online offers , offers with clear explanations"
Pros: "Everything but the crew."
Cons: "Crew Behaviour"
Cons: "Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge."
Pros: "The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food."
Cons: "Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight."
Pros: "Amazing crew and excellent food and beverage choices"
Cons: "Off boarding in Abu Dhabi"
Cons: "Attentiveness of crew member . Movie selection could be better"
Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"
Cons: "Smooth & a v.comfortable flight!"
Pros: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Pros: "The cabin crew in first class and coach were excellent... went well beyond the call of duty... AA and United can learn from them!"
Cons: "The boarding procedure was pathetic... the first class coach was overloaded and after a 10 minute drive a steep ladder to climb!! Kind of difficult if you have been traveling for last 18 hours"
Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."
Pros: "Not applicable"
Cons: "Lack of ability to cancel"
Pros: "Not much - perhaps that we had booked the last row and only had two seats together"
Cons: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
Pros: "Used their larger A380 plane Good boarding and inflight service"
Pros: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Cons: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Pros: "My first meal offered a lamb and rice dish with carrots and currants that was most tasty, while the second meal included a nice vegetarian rice dish. They were both very good and a good introduction to the wonderful food of the Middle East."
Cons: "I had an issue with the sound on my entertainment unit that caused it to stop every time I paused a viewing. I had to exit then return to the show, which restarted where I paused it, but it was annoying. It also would have been nice to have a solitaire card game to play online. Overall, though, the variety was well thought out."
Pros: "Plane was good, seats were spacious"
Cons: "Check in process was hectic"
Cons: "Everything was bullshit!"
Pros: "Comfo seat"
Cons: "Too ismail for the seat"
Pros: "Crew were very helpful and friendly"
Pros: "Passengers were not clean and sweating"
Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Cons: "Unorganized lines for check in at JFK airport. Wheelchair was not provided, though it was requested before a month. Customer service rep didn’t try to call for a wheelchair."
Pros: "Not a lot"
Cons: "Being charged for extra weight when it use to be that weight .. I had no hand luggage and I noticed some people having three bags .. where's the justification in that"
Cons: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."
Cons: "The person checking me in at Delhi was rude. Didn’t let me take the cabin bag that others were allowed to take."
Cons: "Nothing. Everything was perfect."
Pros: "The flight was perfect the flight attendants was also up to scale thank you very much for the nice flight"
Cons: "The fly agency supposed to advise me a hotel inside the airport I asked to be inside the terminal so I had to cancel the booking in there and lose money because the hotel they advised me was outside the terminal not inside"
Pros: "Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation."
Cons: "Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable."
Pros: "Flight on time."
Cons: "1. Seat changes are done last minute despite booking the seats online with out informing us. I felt that there was no point securing online seating early. Difficult to adjust seats in the last minute. I was separated from my family. Given wrong information about seats. Had to real work with staff to finally get seats adjusted. Not very easy to work staff. Understanding of English is not that good. 2.Had problems checking the luggage all through despite connection was through star alliance. 3.Had to wait in airport in transit to get boarding passes. Did not understand why it was despite having booked seats early. 4.Seats provided were not good. 5.Also head phones didn't work. I told staff three times and still no response. Finally gave up i had booked because ratings were good. But service was not even close to expectations. Dissapointed."
Cons: "Chai ☕️ should be good"
Cons: "one and half hour late, barely made to the next flight!"
Pros: "Very think good"
Cons: "Waiting at Abudhabi before boarding in the passage lobby especially night time in hang over is disgusting. There should be sitting arrangement at least."
Pros: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Cons: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."
Cons: "Food is always the same. Fish chicken and beef with different sauces. Wine list not that impressive for a five star airline"
Pros: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"
Pros: "The airplane, the staff, the whole service."
Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Pros: "I did receive my bag, even I reserve business class."
Cons: "I did receive my bag, even I reserve business class."
Cons: "We were forced to sit in the aircraft after boarding for nearly 2 hours as the ground staff waited to load bags from delayed connections."
Pros: "The entertainment was great, crew very helpful and overall a good flight"
Cons: "The comfort for a long haul flight is never great, but the seats were exceptionally small and cramped (and I am a small person). The in flight internet I purchased but was unable to use after being charged for more that one email -- it went out and stayed out. $22 down the lost unless I can get refunded, which I have requested. If Etihad doesn't refund me, I will be taking it up with Paypal as well as other review sites and business channels."
Pros: "Nice food"
Cons: "Uncomfortable seats"
Pros: "Seats, pillow"
Cons: "Food was ok"
Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Cons: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Pros: "Seats were comfortable, crew courteous"
Cons: "Good value for money"
Pros: "Flight was on time."
Cons: "Check in line was very long and boarding was very unorganized."
Pros: "Nothing really"
Cons: "The airline should at least provide a snack. It's 4 hrs of travel."
Pros: "The crew was good and smart"
Cons: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pros: "The flight was very uncomfortable and dirty"
Pros: "Nice and fast plane ride."
Pros: "They delivered me my order sanwhich and flight was on time"
Cons: "The seats doesn’t have a jacket hanging hook.. so I had to hold my suit jacket all the way . And the seats didn’t have proper head rest so couldn’t sleep as well on the plane but the seat was not congested and was comfortable if day flight"
Cons: "No tv screens. Have to lay for food. Seats dont recline"
Pros: "I may never travel with this airline"
Cons: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Cons: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Pros: "The tickets were relatively inexpensive."
Cons: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Cons: "Crew was rude to all passengers"
Cons: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Cons: "Food is not for free"
Pros: "Bording was fast and the plane took off on time."
Cons: "Landing was very rocky"
Pros: "price. flight. comfort. convenience"
Pros: "Friendly crew. Pretty much on time departure. Comfortable."
Cons: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Pros: "The price"
Cons: "The mass"
Pros: "The price"
Cons: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Pros: "Easy flight and friendly staff."
Cons: "Not much"
Cons: "They lost several passengers’ luggage including mine."
Pros: "Not much"
Cons: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Cons: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
Pros: "The flight was delayed, presumably due to weather conditions"
Cons: "Late boarding for unknown reason."
Cons: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Cons: "We were delayed 7 hours without any explanation or compensation or apology."
Pros: "The aircraft chair are comfortable"
Cons: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Pros: "An early landing made my onward journey so much easier."
Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."
Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"
Cons: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Pros: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Cons: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Cons: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Cons: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Pros: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Pros: "Nothing in particular"
Cons: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Pros: "Same as above"
Cons: "Same as above"
Cons: "The landing was so unstable I was scared to death. The flight was over 1 hour late. The staff's English was not understandable at all even for a native speaker."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Cons: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"
Pros: "The crew rushed us to the next Pegasus flight (Istanbul to Beirut) so that we made it on time."
Cons: "The flight departed nearly an hour late after idling on the tarmac. All food is for purchase. There is no in-flight entertainment."
Cons: "I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???"
Cons: "We were delayed going and coming back! Staff were not helpful on our way back. Unfortunately I had a very bad experience with using kayak as when I wanted to cancel I was very shocked that vayama charges $344 for changing both flights timings were as if I had booked through Pegasus themselves it would have been $75 , never again and I have deleted the app"
Cons: "not direct fligth"
Cons: "How luggage was treated"
Airlines flying from England to Karachi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Karachi
Masks required on board, masks provided on flights from England to Karachi
Social distancing seating
Middle seats unavailable to book on flights from England to Karachi
Testing for antibodies, testing for symptoms for flights from England to Karachi
Waiving of change fees. Search flexible flights from England to Karachi