Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
The flight went well, only during the flight from Brussels to Vilnius I would have liked if they had at least given us plain water to drink.
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.
There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew
Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber
I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one
ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.
They lost a bag and now our vacation is ruined
There plane had a technical pricken so we had to disembark, but the replacement aircraft was provided within one hour so there was not much delay.
Flight details on public information screen were misleading and wrong.
We were diverted to warsaw and there was zero information. We were just forced to disembark and off we go good luck the reat of the way. We all had to go our ways to find a way home!!!! Horrible horrible and it cost us alot of money to get a hotel and trains 4:30 pm next day.
Was very good the flight, 15 minutes late,but was very ok!!!😊👏
Long delay was made worse by lack of information and long time in queue waiting for the plane to arrive
How terrible! Extremely bad! I can not even wait for 5 minutes, because the Berlin airport does not work in the security facilities and can handle people. No communication, although we were assured by about 50 travelers that the airline is informed and is waiting for us.
Blood contaminated tissue was stuffed to the back of the seat in front of us.
The flight was delayed by an hour. Made the connection uncomfortably tight.
Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.
Very old plan, bad cabin layout and seats, entertainment system would get 95% through a film and then crash and reboot. I wont be using Lufthansa after I return back home, would rather pau more for a better flight arramgement.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
No food just water No entertainment possibilities. No jacks to charge phone or anything
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
There is more space in this economy seat. It felt like a better layout, not so cramped.
The staff was not at pleasant as those on the first leg of our trip.
Gate is far at Leeds Bradford Airport. However, as the flight was less than half full, it was calm and not stressful. Great take off and landing. Friendly staff
Boarding was started early and we were lined up in. A glass tunnel on the tarmac we were left standing there for an hour with no information the flight left and arrived 30 mins late
It was great. We arrived a few minutes late but the crew were concert and kind about it. It was a nice smooth fly thanks be to Jesus. I prayed for smooth flight and Yahuwah answered my prayer.
Need more check in desks at Marrakech. Even if you are travelling with hand luggage only, you still need to 'check in' to get the old style boarding pass. Unfortunately they haven't thought to separate out the people checking in luggage to a separate desk. Flight was delayed leaving but arrived on time. Limited food options on board and very overpriced.
We bought tickets for £30 from kayak but we paid £55 for check in to rayan , they slaught us
Flight was delayed so long we missed our second flight. Entire trip had to be cancelled. Ryanair refused to help us.
Stanton airport is outdated, pure equiped, airport. Fire alarms, power outages is a common routine, wich result ir flights delay , additional money spending and huge gathering of people in airport wich is unsafe.
After you made us check-in I tried to add a suitcase in the internet and also to get help by chet. Nothing work and we pay 60 pounds at Airport. Comper to Easyjet to do the same, was easy and customer friendly.
Boarding was like being hoarded like cattle, all penned in in an area way to small
I missed the flight from Manchester to Dublin because of poor informations from Aer Lingus and the airport, no possibility to check in online, they don't respond to phone calls, I had to buy another tickets to enable me travel to Dublin from Manchester. I want my money to refund.
