Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Southampton
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Scores according to KAYAK customer reviews
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Professional crew. Good simple check in."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "The entertainment options were good."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Wifi on Board"
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "They stole my money"
Cons: "Dutch sub titels would be nice."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "was very quick"
Pros: "Great crew service. Among the best ever."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "The bags where damaged from the staff"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Pros: "Everything's just fine"
Pros: "It was on time"
Cons: "Seats Food Entreatment"
Cons: "Send my surfboard case with me !!!! They left it in Moskov !!! Will never book true you."
Pros: "The crew made it an awesome experience! Flight was on time, even early!!"
Cons: "There is no entertainment except for Business Class. Would be nice to watch a movie to pass the time."
Pros: "Boarding was fast , crew was nice."
Cons: "Laggage didnt arrive to the final destination (Minsk), we have to wait a long time in the airport to pick up our laggage."
Cons: "I always book ticket with you guys and I went on the Web to my phone to book a flight ticket for my friend and automatically you guys book it under my name and a contact immediately just fly and they said that they cannot change it and meet me by another flight ticket which I did not even request to"
Pros: "the crew was very helpful and friendly"
Pros: "The seat was comfortable, the f ood was excellent"
Cons: "Crew was kjnd and attentive but lacking in proffesionalism and personal detail. The meal was fabulous but drinks were neither served with dinner nor replenished."
Pros: "uneventful flight, good movie selection. Crew was polite and thorough."
Cons: "Very crowded. Sears are so close together. . doctors recommend getting up periodically and walking around to improve circulation. Nearly impossible with such narrow aisles and people with legs and belongings sprawled in the bulkheads. The flight attendant seemed surprised and confused when u told I"
Pros: "Just on time flight, good service from crew on board."
Cons: "They do not offer liquor in an international flight. Long wait for baggage at SVO. Entertainment service has poor usability."
Pros: "Not much Seems ordinary"
Cons: "Pushy and impolite passengers Checkin service needs TLC, poor"
Pros: "Crew were friendly Boarding was pleasant Everyone was helpful"
Cons: "Entertainment was very hard to navigate and to follow"
Cons: "Old seats"
Cons: "Late,uncomfy seats,crews were not able even to smile"
Pros: "The staff were very polite and attentive, they made the flight very pleasant. I was very pleased with the entire process, from rapid speed of checking my bag to the completion of the flight, the service was far better than I had expected."
Cons: "No tv screen from cai to moaco9"
Pros: "Excelente atención Están disponibles a ayudarte y casi complacerte con detalles que uno agradece"
Cons: "No tenia entretenimiento Pueden poner peliculas o juegos"
Pros: "Crew was friendly and attentive"
Cons: "Meal ok; no beer or wine"
Pros: "Price. Got from point a to point b."
Cons: "My luggage got lost."
Pros: "Speed of boarding and staff"
Pros: "I liked food!"
Cons: "It was hot."
Cons: "On my flight from Moscow to St. Petersburg I experienced a poor service at Sheremetyevo. The company is changing the gates. Which creates the problem. I had a pass with a gate #15 and was waiting in Moscow for the boarding. They changed it to the gate#2. They call my name but the pronunciation was completely wrong. At one point, I became worried and asked for help. AT this point I realized that I had to run to the gate #2 which was a mile away from my gate. To make a long story short - when I reached the gate#2 it was closed already and the company forced me to buy a new ticket to St.Petersbur for $100. I was not alone who was late to the gate.There were several people complaining about the same problem."
Pros: "Good food"
Cons: "The entertainment system didn't work at all. Many of the seats were without entertainment system. The crew was not nice at all"
Cons: "Very unprofessional crew."
Pros: "Flight was smooth and comfortable. Boarding was easy. Flight crew was attentive."
Cons: "All airline food is bad Aeroflot is no exception. All flights are cramped and uncomfortable. Aeroflot was no exception."
Cons: "my luggage did not arrive at my final destination and the next day I had to call multiple times before it was delivered at my mother's apartment in Volgograd."
Cons: "steward was quie mannerless..."
Cons: "On this flight we had assigned seats and enjoyed the food."
Pros: "Crew was good"
Cons: "Flight was delayed, estimates takeoff and boarding times were off actual times, no advertised meals to purchase on board."
Pros: "Good airplane. Good crew (but we didn't hear first pilot). Good meal."
Cons: "Very poor boarding - very-very-...-very long line for passport control in VCE (but it's a problem of airport)."
Cons: "A delay in the first flight caused us to lose our continued flight to Phuket and were stuck in Moscow 24 hours"
Pros: "On time, new airplans."
Pros: "The crew was courteous"
Cons: "The bus from the gate to the plane did not leave for 25 min after filling up with people, and we were just standing there tired and hot. It is a wonder no one fainted. When we finally made it to the plane, the doors did not open for what felt like an eternity (another 5-7 min), then the drive announced "the plane is not ready and we are going back to the airport." I thought he was joking.. The bus took off again and after 10 min or so ended up pulling up to the plane. Once on board, the pilot was apologetic. But I almost missed my connecting flight."
Pros: "Aeroflot is providing better service than some American airlines."
Cons: "Boarding pass gate is not fixed. You can lose your connecting fight if you don't know Russian and don't listen carefully to announcements which themselves are not clearly audible. It needs to provide free Wi-Fi like Delta."
Pros: "Always on time"
Cons: "Very cramped chairs very small spaces between chairs very uncomfortable. Very poor entertainment program. Very impolite crew uncultured do not know basic respect. Will never fly aeroflot againand will warn my friends."
Pros: "Everything was on the level! It's nice that Aeroflot reached out to international standards Especially atmosphere and service!"
Pros: "Flight was fine."
Cons: "The ticket purchase experience was horrific and took over 6 hours to get a confirmation after 5 phone calls and one price hike. alex vlasov 347-244-2516 firstname.lastname@example.org"
Pros: "The in flight service and check in were excellent."
Cons: "The flight was delayed and postponed no info was given."
Cons: "They lost my baggage"
Pros: "We had an excellent flight, partly because we were sitting next to friendly people. The food was good, and the stewards were helpful. All in all a great flight."
Pros: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."
Cons: "When I booked was given 2 free suitcases BUT when I got to airport was only allowed one and charged an extra $100."
Pros: "People are friendly and helpfull"
Cons: "Not enough space between sits room No fresh newspaper"
Pros: "Crew is nice. Helpful. Vegetarian food food was okay. Flight left at reasonable delay. Price is good."
Cons: "Seats are VERY VERY uncomfortable. Narrow seats. Shallow seat.. No space in front. Screen too close to face. Many magazines."
Cons: "Close seat and poor breakfast (small choice without options)"
Pros: "The crew, flight, entertainment was fine. The food was bad-and odd. Like serving a spicy chicken entree for breakfast. Also tray removal was so slow, we brought ours to the galley ourselves. If you like your drinks cold, be sure to ask for ice."
Cons: "See above."
Pros: "the food was good on this flight. the flight attendants were very nice."
Cons: "The seats are made for children. I am only 5'0" and my knees hit the seat in front of me."
Pros: "crews were nice. whole flight was smooth"
Cons: "I arrived my gate at Moscow earlier and tried to as a couple of ladies who were checking early flight than mine. Theye were very rude. One tried to avoid me. The other lady almost screaming at me saying "wait' . I was not sure even whether she said that "wait" or somethingelse in English. Sometimes all of them were gigling. Call out the last bording call not using a microphone. It looked unprofessional. All of them left before my actual flight but wanted to report this. I was very upset that I couldn't get answers about whether I was in the right place and wanted to know that the bording process."
Pros: "Cabin crew was very helpful and friendly"
Cons: "No good American movies or tv shows"
Pros: "Boarding was on time. There have a good crew."
Cons: "Although almost every thing was fine with flight, I would only complain regarding their luggage management. The reason for that is the late arrival of my luggage, two days later of my flight. However, I think I am lucky at least not losing it :-)"
Airlines flying from Middle East to Southampton have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Southampton
Masks required on board, masks provided on flights from Middle East to Southampton
Social distancing seating
Middle seats unavailable to book on flights from Middle East to Southampton
Testing for antibodies, testing for symptoms for flights from Middle East to Southampton
Waiving of change fees. Search flexible flights from Middle East to Southampton