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Cons: "Friendlier crews"

Pros: "Perfect"
Cons: "Nothing. Flight was amazing"

Cons: "It's KLM. What else do you need to know."

Pros: "Muslim food"

Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"

Cons: "Boarding was crazy. Could not everyone in the gate area."

Pros: "Crew were great"
Cons: "Refreshments"

Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."

Pros: "The crew"
Cons: "Seat comfort"

Pros: "Awful"
Cons: "Everything"

Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Pros: "Smooth flight."
Cons: "Seat a little cramped."

Cons: "Not enough leg room"

Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Pros: "The service"
Cons: "The seats"

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Pros: "I slept pretty much the whole time"

Pros: "Everything excellent. Comfortable seats in business."

Pros: "Crew"
Cons: "N/a"

Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pros: "Entertainment"
Cons: "Food and one bathroom out of service makes an awful flight"

Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Nothing"

Cons: "The streaming service didn’t work"

Pros: "Good Experience"
Cons: "Nothing much"

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pros: "The supplied pack of toothpaste/toothbrush"

Pros: "Short-hop flight, fit for purpose."

Cons: "Two hours delay in the start."

Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pros: "Nothing"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Pros: "Easy airport business"

Pros: "Free wee cake."
Cons: "Nothing in particular."

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "Food and drink service"
Cons: "Boarding pass facility"

Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"

Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."

Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Pros: "The crew saw I was travelling with my young son; baby and elderly parents. We were placed at the front of the crew and were kind enough to allow me to board first."
Cons: "Most passengers had to put cabin bags into the hold. These were taken at the gate, it would have been nicer to have had this notified by text or when checking in so the bags could have been left at the check in desk."

Pros: "Very good crew who were welcoming and attentive"
Cons: "We were placed at an international gate, had to wait for stairs (for the rear of the plane) and then a bus to the terminal. We arrived early but by the time we had waited for steps, bus etc, we were late!"

Pros: "Premium Economy was very comfortable"
Cons: "Food was delivered in a hurry just after we embarked A bit more relaxed would have been better"

Pros: "Friendly Crew"
Cons: "delayed for 2 hours"

Cons: "All good."

Pros: "Lovely staff"

Pros: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Cons: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."

Cons: "Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge."

Pros: "Good seats at back of plane"
Cons: "Food"

Pros: "Getting off the plane"
Cons: "It is ridiculous to have elderly passengers made to carry heavy luggage up and down multiple steep stairways. This happened in Dublin, Edinburgh and of all places, Heathrow was the worst. There is no excuse not to have level walkways and Entrances to these large planes. Totally unacceptable given the prices we pay to travel."

Pros: "All the flight attendants were so friendly and helpful! Nothing"
Cons: "Nothing"

Cons: "I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated."

Pros: "On time"

Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"

Pros: "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."

Pros: "Entertainment and amount of food and drinks served was adequate"
Cons: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"

Pros: "The modern plane and comfortable seats, fast boarding with little queue"
Cons: "The new strange self check in and baggage drop proceedure"

Pros: "Par from below the flight was great as always"
Cons: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"

Cons: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."

Cons: "We had a carry on and were flying business class. They made us check in the bag but it was clear that it could fit. They said it was a busy flight so we had to give our bag up to check in. We arrived on the plane and there was plenty of space to put our luggage. It was not a friendly experience especially paying the premium to fly business. They were very direct and non forgiving. Crew on board were nice though!"

Pros: "Nothing"
Cons: "Everything"

Cons: "Luggage did not follow me. Still without."

Pros: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Cons: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."

Pros: "They may not always tell you everything, but they seem to think of their passengers first. I was worried about getting my bag out of the overhead bins which ended up three rows ahead of me. I thought I was going to have to exit the plane from the rear since that was how I entered and wondered how I would get my bag. Turns out this was not the case as everyone would exit from the front."
Cons: "Being seated at the rear of the plane. This was not the flight seat I chose and paid for at booking originally. Do not know what happened with that. I needed to make an international connection within an hour and half for boarding and was nearly the last off the plane. Made it just fine, but felt lucky airport seemed not so busy. I am not sure about pre-booking seats being worth it as my way home I did not seem to get any of them."

Pros: "Nice legroom in world plus."
Cons: "Wish there was live TV for sports."

Cons: "BA loaded drinks but no food onto flight. They "forgot". Paying only by credit/debit card is a time consuming nightmare. Without food, they were faster. Accept cash. Or allow pre-purchase online."

Pros: "Crew was great. Process of boarding and disembarking was fine."
Cons: "Space in regards to seating is inadequate"

Pros: "Good experience."
Cons: "Nothing."

Cons: "Rude flight crew!"

Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"

Pros: "Left and arrived on time! Comfortable aircraft"
Cons: "Nothing"

Cons: "Disorganised"

Cons: "We had to cancel flight due to Hurricane Irma change of flights from London. BA refused to let us rebook or change flight. Poor poor customer service! I will never fly BA again!!"

Pros: "There was sufficient leg room in seating."
Cons: "No drink or snack during flight. Made it seem like a cut-rate airline. Had to board across the tarmac and up the steps as if we were on a "puddle-jumper.""

Cons: "Boarding security very bad"

Pros: "Nothing"
Cons: "The flight was overbooked and I spent e hours in the airport getting rebooked, shuffled, finding my checked luggage, and being treated like an inconvience. I will never fly British Air again."

Pros: "It was the beginning of school holidays so mobbed but we all got on the plane"
Cons: "Security at Edinburgh was tough for thise of us not used to the 'clear bag' policy. One steward (German guy? ) seemed to be in a permanant bad mood. And once we got to Heathrow, the jet bridge did not work, so we could see our luggage leaving the plane before we did!"

Pros: "Not much"
Cons: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."

Cons: "The queuing process was not efficient, the packing of people on a shuttle bus was dangerous with the number of people squashed onto the bus and then we had to wait on the bus for quite a while for the determination to be made that the flight was ready. Once on the flight, the hanging flap that separates the first class from economy, was loosely hanging and rattled fiercely and on lift-off swung back toward our faces. We had to pay 4 pounds for a coke and weird coffee. Then we had to circle London while we waited to land because of the IT mess in London."

Cons: "Not many choices on direct flights from Edinburgh to Shannon our final destination. Waste of time having to fly to London first for a connecting flight"

Pros: "Good and professional services. This flight was a short one but everything went as expected."
Cons: "I don't like the LHR airport as the layout is confusing and too big. The shuttle between terminals are not easy to take."

Pros: "Going through immigration in Dublin and the flight over behind well managed"
Cons: "Security in Dublin is a bit disorgation going from the U.K. Into the US terminal. I lost my global entry card in the process and not much one could do with that process"

Pros: "Flight was comfortable. Reached 20 mins before time Leg space was ample."

Cons: "Lost my bag"

Pros: "It was a short flight, so didn't need much."
Cons: "Charged for food, even water. Boarding pass had one gate, but flight actually boarded from a different gate. No one there to tell us, no announcement. Good thing I checked board. No entertainment system."

Pros: "Everything on the flight was fine the crew was great and the seats had a comfortable amount of legroom."
Cons: "I was shocked to learn that my ticket did not include any check in baggage allowance. Plus the charge of £60 per bags for our travel party of three was just rude. I was also disappointed to Learn that BA would not honor my One World Saphire status in anyway and give me a free checkin."

Pros: "Clean plane, efficient cabin crew, very slick boarding."
Cons: "Nothing to make it stand out from the other providers(Flybe, Ryanair, easyJet) as all complimentary offerings have disappeared."

Pros: "Nothing"
Cons: "Air conditioning did not work in my section of the cabin The entertainment center felt like a 1960s generation VCR, esp the navigation and video quality. The selection was terrible. Food was terrible and unhealthy. Toilet seemed to have an air leak, extremely noisy air being sucked down sink. Aircraft appeared old and obsolete."

Pros: "Great crew and service"
Cons: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"

Pros: "The flight was very good- nice that food was served even on a short flight- crew was very nice- everything was easy."

"It is a low cost airline so, like all is them it is more of a flying convenience store than anything else but for short flights you know what you have and it is fine"

Cons: "There is literally no way to contact this company, even with the pandemic going on, to cancel this flight. I tried so many times and different ways."

Cons: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."

Pros: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Cons: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."

Pros: "Staff ok"
Cons: "I HOUR DELAY"

Pros: "Crew amazing, seats poor"
Cons: "Padded seats,"

Cons: "much more timely assistance following our missing this flight"

Cons: "Said it included a carry on and personal item - that isn’t the case. Anything bigger than a purse is considered a carry on"

Pros: "Crew was nice"
Cons: "Less line to check in"

Cons: "Both of my flights were at least an hour late"

Pros: "I liked that we made it safely. That’s about it."
Cons: "No delays, more information, good communication and some compensating!"

Pros: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Cons: "A hot breakfast"

Pros: "Crew bright polite and friendly. Professional"
Cons: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."

Pros: "Was a easyJet flight"
Cons: "Could have been Singapore airlines"

Pros: "Good crew - efficient, polite and made the trip easy"
Cons: "The usual shennanigans being herded into a crappy space before boarding.."

Pros: "Straight forward flight"
Cons: "Economy flights are not known for the space"

Cons: "Late so missed a train connection so made the flight actually very expensive."

Pros: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."

Pros: "Very fast turnaround, prompt boarding and disembarking."

Pros: "Crew are friendly and helpful."
Cons: "All beverages and food are for purchase. Not much of services."

Pros: "Despite an hour's delay on the runway (not easyJet's fault) and some turbulence, we still arrived with time to spare for our onward travel, so the pilot must have made up some lost time."
Cons: "The wait on the runway - French Air Traffic Control strike."

Pros: "The crew were great. The waiting rooms in Basel euroairport were good"
Cons: "A 7am flight with a two hour delay so we got up at 4am for nothing. The email woke us at 4am and said we must still check in at the same time. Once boarded we had a further delay of half an hour. The queues were quick at Basel but dreadful at passport control at Gatwick. Presumably because were were so late. Meant we had to run and stress ourselves to get next transport. We are too old for all that. If not for all that I would have been saying what a great flight"

Pros: "The crew was very responsive and helpful as my wife and I were traveling with our 14th month old daughter."
Cons: "The multiple gate change, boarding the plane as there was no gate available and everything required a fee from the minute you booked the flight."

Pros: "Cheap fare"
Cons: "No entertainment"

Cons: "Cost way to much for checking a bag"

Pros: "Boarding, take off, landing & early arrival into Agadir"
Cons: "Anti social behaviour by a group of Asian lads"

Pros: "Speed at Southampton airport Good service at Geneva, they did search my bag, but very nicely done Great. Happy Stewardess"

Pros: "Nice crew, on-time flight"

Cons: "Cost"

Pros: "Old aircraft and most uncomfortable poor seat and leg space"

Pros: "Nothing"
Cons: "Flight late, priority boarding complete waste of money as it was a feee for all and unorganised to board the plane. I was sitting in seat 1f and they had already sold out of the breakfast I wanted to buy? How can that be when I was the first customer to serve. Appalling service Fromm easy jet overall."

Pros: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Cons: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"

Pros: "The fact that it was on time which is unusual between Charles du Gaulle and london"

Pros: "Nothing"

Cons: "Long wait time for luggage to appear on carousel"

Pros: "That we had priority boarding because 2e had a small child with us"
Cons: "There was a delay on both flights. I had a small child with me which was hard ."

Cons: "Return flight on Friday night cancelled, no reason given. Next alternative offered Monday afternoon, still awaiting compensation."

Pros: "Flew from Manchester to Hamburg. Seated exit row in 11C. Leg room great. Crew was efficient. Good cheap flight. Delayed but kept well informed."
Cons: "Delay and boarding in Manchester. 'Now boarding' on notice board 10 mins before flight arrived."

Pros: "Days were comfortable and crew was pleasant."
Cons: "The airport in Dubrovnik is sheer chaos! The Easy Jet people were pleasant and helpful. It would have been nice to have limited free drinks."

Pros: "Take off to landing everything was good"

Pros: "Staff were nice and helpful Flight was smooth"
Cons: "Departure was late The ham sandwich was not worth 8 Euro plus water was 2.5 Euro for a small bottle. Would add the USB charger option to the seats"

Pros: "Nothing"
Cons: "2 hours to get to the aeroplane. 1 hour in easyJet queue. 1 hour in security. Only just made the flight. People should be fired for this continued incompetence and poor customer service."

Cons: "Checkin lines were horrible.."

Pros: "Clean cabin."
Cons: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."

Pros: "Good communications from the Captain on the delay. Crew were great, very friendly and showed empathy with passengers who did not understand the security measures. The pilot made up some time on the way back."
Cons: "Extra Security measures are necessary, but this delayed the flight and many passengers do not check to see what they are allowed to carry."

Pros: "Modern aircraft, once we were permitted onto aircraft the boarding was quick as both forward and rear doors were used."
Cons: "The crew didn't bother to offer a full retail service on board, aircraft had seat pads missing, crew sat eating for bulk of journey. Delayed inbound meant plane was over an hour late, and not cleaned between service."

Pros: "The flight was smooth and onboard refreshments ok. Staffs were polite so on the scheme of things it was a good flight."

Pros: "Did not rush to board the plane, waited until the very end. No point. Got allocated seats anyway. Got on to plane smoothly."
Cons: "Leg room!! Either my legs have grown or those seats are getting closer!!"

Pros: "Crew was nice, flight good"
Cons: "You changed the airplane and didn't tell your customers. I did't have my seat and we had to wait 5-10 min before getting seated. We were already on the plane when we discovered what was happening, blocking the aisle. Very unconfortable"

Pros: "Staff were excellent. Very friendly and nothing was a problem."
Cons: "Everything had to be paid for. Not even a free drink of water."