The flight was delayed and it was delayed on my trip from Seattle to San Francisco also, my luggage didn’t get to me 5 days later after my arrival.
Very friendly airline staff 👍👍 Please consider offering some premium snacks (e.g., mixed nuts) in for the 5-hour flight in addition to the breakfast service.
Poor food options for vegi folks n not enough food quantity. Fiji really needs to improve on it. Flight crew is very warm and respectful but don’t know how to cater towards vegi folks n items despite so many Indians staying in Fiji
I thought Fiji and Fiji Airways was great. Looking forward to the next trip. Baggage claim at the end went to sh...t
Left on time , arrived on time. Staff was awesome!!!!! Great flight!!!!
Great food, wonderful staff made a long flight seem short
We have had an absolutely horrific experience so far getting home from Australia on a $18,000 + flight we booked with you. The flight did not deplane in Dallas because there was no available gate or staircase. We sat in the plane for 3 hours waiting to deplane. As a result we missed our connecting flight to New York. American Airlines put us up in a hotel several miles away. We waited 45 minutes for a shuttle and The shuttle driver was horribly rude and unhelpful. They offered us $70 vouchers for food but actually there was no food left when we arrived minus some chicken nuggets and corn dogs. It was awful. Horrible way to end a vacation. There has to be accountability here.
A bit cramped in economy and the people in front wouldn’t put their seats up during meal service, crew did not help with that and I felt they could have done more about it.
The airline is ok, but it needs to improve it schedules.
Again, Fijian hospitality was genuine, very comfortable, only improvement would be the entertainment. Why Do they only have 5 episodes of TV shows and from like season three...
Boarding was good and efficient, however since this was a late flight I spent most of the time sleeping so can't express any further opinions
I booked wheel chair for my mother but she was told to walk by herself in the middle of her way to the gate. She had to board a connecting flight under a time crunch and this was unfair to leave her to walk. Other than that they had no complains about anything else.
See previous answers. Also food options limited, entertainment difficult to use and did not work properly, lay flat bed is quite big but very hard and uncomfortable
First time tying out business class with this airline, hat a disappointment, never returning. We didn’t get the meal as requested from Singapore to HKG flight. While meals served connecting flight, crew takes meal order based off passenger membership status by giving the. Priority selection of meals. It was a battle, plain disappointment, not worth the hype, price, class as categorized/ advertised
The lead business class attendant was excellent. Made a point of greeting you and knowing your name by the time you leave.
There is very little in the title" Premium" in the Economy experience with Cathay, Melbourne to Hong Kong. The seats are uncomfortable and the cabin with outdated 1990's decor and trim. The food service was sloppy and the leg room providing little to no advantage over regular economy seating. Infact, the Sunday flight was not fill occupancy and I would have done better saving the significant additional costs for the PREMIUM ticket and taken advantage of the seating. If you are a regular premium economy traveler of EMIRATES expecting the same experience on CATHAY, you will be disappointed. Emirates far superior.
Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .
Would have liked working outlets on the flight. The first meal was very bleh, the second meal was a lot better so overall okay meals
i booked vegetarian hindu meal for my flights from delhi to hong kong, and hong kong to los angeles. on first flight, they said that they do no have my meal information. thank fuilly some veg meals were still left and i could eat. However, on second flight they game me hindu non vegetarian meal, and I ate shrimp without knowing. pathetic.
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
It was ok, but not what it was like 20 years ago
I couldn't hear all of the announcements. It was nice when they put them on the screen.
When I originally booked this flight, I was expecting to travel on Qantas. When the itinerary changed and the long-haul segment was operated by American Airlines, we were disappointed but remained open-minded. Unfortunately, the overall service experience fell far short of expectations. This was a long-haul international flight. Getting up periodically to use the restroom or stretch is inevitable, especially on flights of this duration. However, each time we stood up, we felt as though we were inconveniencing the crew. The tone and body language often suggested that we were in the way or disrupting something simply by moving about the cabin. As a result, I avoided getting up as often as I needed to and was physically very sore upon arrival. Meal service was similarly impersonal. The options were presented in single words “beef or veggie,” “pasta or beef” without any description of what was actually being served. There was little engagement or courtesy beyond that. Even simple expressions of gratitude were often not acknowledged. I am accustomed to no-frills travel and do not expect luxury. What was disappointing was not the absence of extras, but the absence of basic warmth and professionalism. On a long-haul international flight, small moments of courtesy and humanity make a significant difference. In this case, the experience felt transactional and dismissive rather than welcoming. I hope this feedback is taken constructively, as there is a meaningful difference between efficient service and indifferent service.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.) Lounge was crowded
Seats to cramped. Food served needs better selection and more taste. Even though it was economy class a little upgrade in food would be a big plus in choosing Alaska Airlines again and more seat room. Thank You.
Old plane nothing worked no charging facilities for phones etc
The business-class pajamas, though thin, and the mattress pad were much appreciated. This plane had adjustable air vents and enough room in the forward galley for me to stretch between meals.
I liked that the flight was operated by Emirates - very friendly staff, excellent service. Improvements - Boeing 777-300ER has very narrow seating compared to A380 which is much more comfortable for long flights.
Left rather late but did the best to make up time..
Delayed departure, even more delayed arrival, 40+ min waiting on runway before going to gate - horrible Also didn’t get a single bottle of water all flight
Boarding going from seated area to standing outside and then boarding the stairway seemed unnecessary. Drop the standing outside part.
Check in at bcn was a nightmare. In-seat screen did not work, asked for help twice but was not able to use overhead light, watch the safety briefing, watch entertainment or monitor map
Really slow transfer after getting off the plane at Manchester, and lost luggage! Take the train, terrible experience on arrival
Over sold! Never again. Got bumped even though I checked in and arrived on time with all my documents in order. Wasn’t even offer food/drink voucher for the next flight that was 6 hours later.
The flight was canceled. It was very troubling because the rescheduled to Air France was two days later. I incurred two days extra of hotel, was not able to get a boarding pass until I reach the boarding desk at the airline. I don’t know what happened British Airways, but I was very disappointed.
There was a delay on departure. Seat configuration is horrible. BA should not fly this confirmation any longer until the new seat conjugation is installed. Your competition is beating you. Food was poor to average. Not many choices. Arrival was delayed at the gate due to another plane being at the gate. You would think after the delay at the departure, BA and ground control would figure out how to ensure you passengers wouldn’t be late and running to their next connection. Overall, BA continues to be very low on satisfaction. If I had an other choice, I would choose another airline.
Due to no fault of the crew or airline the flight left late but more than made up for it once we lifted off. Captain announced the delay was due to the plane was being worked on. Very friendly, helpful crew, who seemed to enjoy their job. Seats were very comfortable and appreciated headphones and the blanket/pillow in Business class. We were seated in the last row of Business class and they ran out of choices for the meal, however the Flight attendant was able to obtain a chicken dinner from another section.
We missed our connection because they loaded the plane wrong. And had to fix the weight and balance
Check in desks at Bodrum we’re not labelled properly to the point we ended up queuing at the desk only for the signs for business and economy to be put up later and we had to move lines to go into the economy queue. By the time we got to the front, we ended up be ushered to the business queue anyway to get checked in. The flight left on time but then we had to circle the air for a good 15 mins and then when we landed we had to wait to be taxied for another hour. Our baggage didn’t arrive but nobodies did but were told after an hour of waiting that no more bags would be delivered to all passengers had to fill out a form to get their bags delivered. Could have told us that a while ago. Very poor communications
