Poor food options for vegi folks n not enough food quantity. Fiji really needs to improve on it. Flight crew is very warm and respectful but don’t know how to cater towards vegi folks n items despite so many Indians staying in Fiji
Roomy seats and crew is pleasant. Vegi food can be a lot better in terms choices. Inflight entertainment needs to have more options especially for 13+ hour flight. Very nice and warm blankets and seats are roomy than other A350 aircraft’s. Swift boarding and crew is pleasant to deal with.
Boarding had poor communication. Passengers didn't get clear directions to prepare for Boarding. The plane was an older model which had some issues with operating the seats (the staff was great). Due to age the seat cushions were compressed and less comfortable than expected.
I thought Fiji and Fiji Airways was great. Looking forward to the next trip. Baggage claim at the end went to sh...t
Fiji Airways always goes above and beyond. If anything I'd say the food was less enjoyable than in the past. But that in no way lessened the experience with the cabin crew or the excellent attentiveness and service they provided throughout the entire trip!
Left on time , arrived on time. Staff was awesome!!!!! Great flight!!!!
Great food, wonderful staff made a long flight seem short
Everything was great . Arrived on time was smooth plane was clean. Crew/Staff was friendly and helpful.
Everything from the staff to the comfort of business class was excellent. This is one of my new favorite airlines.
Ticketing said dinner for the almost 14 hour flight and we were delayed an hour. However, onboard we were only served a sluce if pizza bread and a cookie. Not at all dinner and insufficient for a long international flight. Breakfast was good.
Seat is too small. Food selection is limited and often ran out of selectable item.
The go to HK trip will easily giving jetlag, but coming back to Chicago has no jetlag because of the time taking off matter.
The staff from beginning to end we're friendly and helpful. The food and beverages were quite good (but see the comment below). I also liked their entertainment options, as we'll as their frequent attention to the airplane restrooms. Here are the reasons this is not a 5-star review: - You have to pay for WiFi on the plane unless you have some level of seat upgrade. - CP sent me a warning that the name I entered to book didn't match my passport. True, but the form for entering my name didn't allow for anything but a middle initial. This lead to a lot of chats, phone calls and stress before finding out at the ticket counter that it didn't matter. CP has modified their notice to now tell you this key bit of info. - After consuming a chicken dinner they offered (Kathmandu to Hong Kong), I developed symptoms entirely consistent with salmonella, beginning about 6 hours later. There were some odd things about the serving of this meal, too. Our row was the last one served, and we were given a tray without the entree on it. About 10 minutes later the stewardess came by and said they only had one chicken meal left. My seat mate and I decided he would have the lamb and I would take the chicken. I think I lost. I suspect that this entree was left over from an earlier flight and they were scrambling to get the last row fed. My seat mate and I were the last two to receive our entrees. I am not accusing CP of giving me a contaminated meal - just that the onset and progress of symptoms closely match those of salmonella poisoning. I opted out of the first meal on the next flight 13 hours later, but was fine after that.
If there is any negative rating for kayak and also for Cathay Pacific or the dealer I used I would give all of them -1000000000000000 I will never ever use kayak again you scammers you rip me off with everything
Had a bad experience with crew member coming back Hong Kong to la the person next to me one of the passenger have taken video and picture of crew member the person that served meal young kid late 20' s 6 5'10 had attitude at his peak anything I asked for I don't know if it was bad day or racial I felt humiliated as people could see difference towards me I no problem with Cathy and my whole family never had one was very disappointed
Frequently flyer number should and could have been put on at the time of booking as I gave the number when booking.
Later on, when there was no more bottled water, the water we received had a strong chlorine/disinfectant odor. On my flight from Hong Kong to Los Angeles, there was a male flight attendant who had a mean attitude throughout the whole trip, and he was very impatient during meal service “Furthermore, we purchased a Hong Kong SIM card as part of our flight package, but we received no instructions—neither by email nor SMS—on how to activate or use it. Consequently, we were unable to use the service at all. We request a full refund, as this appears to be a deceptive charge
I do not think there was much that could have been done to make it better. The delayed flight was due to bad weather. The turbulent patches were very unavoidable. Am simply thankful that there were no sudden and / or sharp drops during the flight. I do extend my compliments to captain Marcus I believe was his name and the rest of the crew. They all did an excellent job. My only question is whether I get a refund since the seats I had chosen and paid for were reassigned.
Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.
Flight was kept super cold. I was shivering and had to layer up.
It was ok, but not what it was like 20 years ago
I missed my flight due to unforeseen circumstances It was, however , an excellent price !
Helpful staff when I felt unwell. Qantas need to have an audio/music channel so you can listen to various music/.artists
Good check in and helpful staff. Delayed for 1 hour. Took about 45 Mins to get baggage’s at DFW . Food was average ( Hindu meal ) . Overall it was good experience
I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
Business seats not as comfortable or private as most competitors (e.g. Qantas was outstanding), and movie selection was much more limited than Qantas or United has been recently
Flight was 2.5 hours late leaving. We spent 50 minutes of that sitting on the plane with no explanation. They did reduce the time in the air so we arrived a little less late which was something. The cheese and crackers were okay but the wine was terrible.
My flight from Dallas to Sydney was cancelled. My entire trip was rerouted to include the following: Hartford to Washington DC Washington DC to JFK JFK to Auckland Auckland to Christchurch I paid for an aisle seat on the flight to Auckland and was asked if I would take a window seat to accommodate a family. The agent at the podium failed to mention that the family had a 3 month old baby and that a bassinet would be used during the 16 hour flight. The only way I could get out of my seat was to crawl under the bassinet of the sleeping baby. I think it is wrong that I was no given the choice to sit in another seat, that the agent knew what she was doing and chose to not properly disclose my seating arrangement. Terrible treatment.
they ran out of fruit for breakfast and so I just had a yogurt instead. other than that the flight was good
One of the best Qantas business flights I've had. Quality product
The crew member of my cabin was excellent. The flight was delayed due to air traffic in London. I worried about my connection. The flight attendant eased my worry with prompt updates on the current flight status, as well as helping me log on to BA.com to find out the exact gate info for the next flight. Truly appreciated his help.
Meh. Lived the seat. The entertainment unit did not work and had to be reset 3 times. Service was SLOW taking over 90 min to be served. Crew forgot about my meal. Chicken was dry and almost inedible.
Disastrous. Creeping delays and cancelations. A routine 2-1/2 hour flight turned into a 12 hour nightmare and getting dumped at London Southend at 11pm instead of at London City. This required a £150 Uber ride to East London at 1am. We lost an entire day.
There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.
Good was great. Some of the older crew were grumpy and not customer friendly.
Everything about the flight is better,just to work on the food Everything about the food is very poor
All good, professional service, and arrived close to on time.
This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.
Service and food was amazing. Aircraft configuration is weird - stare at a stranger at take off and landing, during flight someone is crawling over your seat. It was lame.
The plane was a long way from departure lounge. The plane looked tired but got us there.
