Paid for the seat 17D. I found that that seat has no lean back facilities
As budget airline everything was good. Except that - boarding process can be more organised. Then if entertainment systems are not operational. Its better to keep them switch off.
Foreign nationals are not permitted to check in online in advance. We can only check in at the airport, so choice of seat was limited. I was stuck in a very uncomfortable location. I would expect a meal included in a flight of this duration. The food options to buy are very basic. IngiGo are a very good domestic carrier, but if they are serious about operating more international, longer haul flights, they need to improve this service to match every other airline I know.
Not professional and didn’t know about double seat even when I paid for it and have a confirmation. Lack of comms between teams.
Boarding is becoming a hassle with Indigo nowadays, particularly if you are placed towards the front. The overhead luggage trays are either packed with flight equipments or already loaded by other passengers. So, if you are on front rows, your luggage may eventually end up towards middle. Food quality is going down by day. The only good element of being on time is also shaky nowadays.
Flight was delayed and also lots of mosquitoes on the flight
Two times the gate was changed and flight got delayed
The entire experience leave an impression that there are scopes for improvements in all spheres. Seems the airline has expanded beyond their capacity to manage.
Already mentioned the didorerly check in process. The crew were not aware that I pre-booked for snacks and paid for. They said I have to pay for snacks and drinks, when I showed the crew my boarding pass they said that the system was not updated with this information. Very strange excuse..
Cleanliness os Seats and surrounding areas. On time Departure and Arrival. No1 Budget Airline in India
I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.
The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable
Very old and ill maintained flights. Seats didn’t have proper cushioning. The entertainment system was a joke. That’s the least one can expect from a 19 hour long flight.
Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff
The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.
Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.
I reached the check in counter 1 hour before take off and was denied boarding because the luggage could no longer be transferred to the flight. I was aback when throughout the world(including India) for a domestic flight, you need to report 1 hour before boarding. Then on top of that i was made to buy a brand new ticket. I had paid $350 for a business ticket between delhi and mumbai and then was made to buy another economy ticket for $100, No concessions/discounts were made for the airline's own inefficiency! The reservation counter was also extremely rude and unapologetic about making me pay a second time. For such a mediocre airline, there seems to be zero focus on providing good service to their customers and providing a pleasant experience.
Overall it was good. But air planes should be upgraded.
very run down aircraft. seat tilted. the mobile / magazine holder was broken. The entertainment screen was not working. The crew was good, polite and helpful
Poor behavior by ground staff in Mumbai. Very harassing. Initially they did not let me board with my little violin. They do not have the correct information. No concept of hospitality. The food on the flight was not good.
