Liked getting into Milan at 10 AM. Also ok to get into LAX at 9:35 pm. - less traffic driving home. Layover a bit long - say 3-4 hours each way. Montreal airport kind of grim these days. Would lose the duty free area. Think art versus advertising. Maybe local shops and food spots. And keep layover short - like 1 hour on Finnair in Helsinki.
Upgraded to sit at the exit door so good leg room.
I had a good experience. I liked being informed about the status of my luggage
Orderly boarding. The flight to Montreal was difficult to get to on time, but had help from staffer.
The food on this 5 hour flight was a cookie or pretzels.
My light was not working, I requested a meal without carrots( due to an allergy). It was not provided, so during the 13 hour flight, I was only able to consume bread and a small fruit cup. The air host was not helpful at all.
In-seat entertainment was great. Gluten free food options were very good and they gave a lot of food.
Staff was very courteous and kept things organized. We will definitely use Air Canada for further travel
I am very tall. All airline seats are a bit uncomfortable.
There were a lot of empty seats so we were able to spread out and be more comfortable. The food was decent enough. The crew, however, there was one flight attendant who put a hand on my grandson as he was walking to the bathroom and told him to stop. He’s 13 years old and didn’t need an escort so I don’t understand the necessity of putting a hand on his chest and saying “stop”. My grandson was confused and embarrassed with no explanation.
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
Very old aircraft. Seat 15 A & B personal light not working, foot rest broken in 15 A , reclining push buttons required two people to do it. Overall experience was below standard. The same food was served both the times. No snacks in the ally, drink choices very limited. It felt like it was the year 2000. The crew unfriendly, hospitality 4/10.
They damaged my check in bag and when I filled complaint they gave some minimal amount which is not even sufficient to buy new bag. Vey unhappy with this experience.
Very bad because flight was cancelled and they never informed me i have to wait for three days in hotel to get another flight
The crew were good. The flight was on time. The entertainment choice was ok. But the food was bad, tasted and texture were awful.
We had airport assistance which was good except at Heraklion it was very difficult to find any staff to ask where to go which proved stressful
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
The onboard service was fantastic, really in a class of its own
Poor check in rude attitude by a lady staff being we both of us are senior citizen and diabetic we have asked for seats in centre particularly not Window seat but she allotted Window seat such a rude and inhuman behaviours Really we are very sorry
Changed flight terminals/gates twice. The staff and hospitality was good.
