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Pros: Fast easy flight

Cons: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Pros: Was treated very badly at check in at Delta Terminal 2 JFK by a certain agent, Miles, who was supposed to complete my check in process. His manager witnessing the situation did not rectify and did not want to give me the full name of that agent. She admitted that Miles was unacceptably rude to me but there was nothing she could do to reprimend him. Completely ruined my experience of flying. Erased Delta from my options to fly.

Cons: Very bad service! Rude, unattentive and low class.

Pros: The flight attendants have so much patience, it’s amazing. Because passengers are idiots.

Cons: Do you really need to charge every person to pick their seat?

Pros: I liked the fact that there were screens at each seat

Cons: I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping.

Pros: the united terminal at EWR has improved!

Cons: everything else except the terminal. Flights were delayed, no-one was kept informed, staff were rude, WIFI didn't work yet I was charged twice, toilets were filthy, and overall the flight was rough. Ive always ignored the bad press about united and taken them anyway but I'm starting to see why they are receiving the bad reputation permanently.

Pros: The crew was very nice throughout the flight. Very polite and accommodating.

Cons: USB ports / charging stations , an email stating there’s free entertainment with your personal devices so that the customer is aware that he/she will need a compatible device and the United app which you’re unable to download once boarded.

Pros: Thoughtful crew.

Cons: More comfortable seat.

Pros: I liked having a variety of movies and show to watch during a five hour flight

Cons: There was a worker outside the plane demanding people to step to the side. He didn’t say please or thank you. Rude!

Pros: everything excellent except tv didn't work well

Cons: Boarding members kept me for no reason to my Cary on bag

Cons: Loved the sleep pack, you guys rock!

Pros: It was nice. We were able to watch TV which made it go by quickly. Everyone was very pleasant.

Cons: Delayed flight, but not to long

Cons: Seats need to be bigger (wider)

Pros: Free direct tv, the flight was delayed at ewr due to not having an updated procedures manual

Cons: Delayed flight, but fidget in on time

Pros: Attention from crew.

Cons: For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'.