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The seats were comfortable and the staff friendly.

A few complimentary snacks would have been helpful, as I started getting a headache from hunger. We sat in the Tarmac for an extra hour before we left. Also, some began-friendly options would have helped.

Did not eat or have entertainment on the way over so you could say NA.

I had flight from Portland to Kolkata. My baggage is still missing.

Extra fee for checkin baggage

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.

Good boarding process Overhead storage space

No Wifi

Free wifi Free drinks New airplanes

Choice of snacks is unhealthy Movies are streamed and must be purchased within first 30 min

The trip was really good, so far the best economy class trip I've had. The seats were super comfortable and the service was excellent.

Your agent Lora at the San Fran counter was wonderful... Professional, friendly and a pleasure to do business with.

The seats were comfortable and the staff friendly.

A few complimentary snacks would have been helpful, as I started getting a headache from hunger. We sat in the Tarmac for an extra hour before we left. Also, some began-friendly options would have helped.

Did not eat or have entertainment on the way over so you could say NA.

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The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business.

We arrived in one piece.

I fly a lot and I understand turbulence. This was a very bumpy flight - the worst I have experienced. A reassuring word from the cockpit would have helped the more nervous among the passengers, particularly as the pilot ascended and descended and the FA was catapulted down the aisle. But not a word. Apart from that, it was a short flight, pretzels only and that's OK. No entertainment other than what you bring. The complete lack of knee room in Y was a discomfort.

Crew looking after people they obviously knew. Temperature in plane freezing

For a flight that long, only to be offered 1 free drink and NO food the whole time was a bit poor. :-(

Crew was very nice and tried to be accommodating.

entertainments had many choices, but, almost all not to my liking. Sound quality was poor. I should know from previous experiences to NOT expect good food. The whole flight was noisy from the equipment not from passengers.

Not much

The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid

Good boarding process Overhead storage space

No Wifi

Free wifi Free drinks New airplanes

Choice of snacks is unhealthy Movies are streamed and must be purchased within first 30 min

No entertainment as to didn't work.... Selection of food was poor being a vegan. My seat was the 26c didn't recline and I felt like a sardine for 5 hours

Crew, safety video, included beverages, some included tv shows.

Not many options of included entertainment. Seat was very uncomfortable and barely reclined.

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.