|Avg. flight duration||7h 37m|
|Flights arrive in||Paris Charles de Gaulle|
|Flights depart from||New York|
|Airlines||WOW air, Finnair, Norwegian, KLM, Air Canada|
Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.
Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.
Pros: All good.
Cons: All good.
Pros: My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!
Cons: Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.
Pros: nothing can come to mind and unable to get connection flyer to their flight on time.
Cons: staff were not experienced to control connecting flyers-should have released those passengers first
Cons: No in-flight entertainment and seats didn't recline well
Cons: Delayed 5+ hours. Aircraft was changed to a smaller plane than we booked.
Cons: Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance
Pros: everything was good
Cons: Needed a bit more food :)
Pros: Speedy boarding process, good meal choices.
Cons: Plane was a little dirty. Entertainment was also a little limited in terms of new releases.
Pros: I arrived safely in Paris at a cheaper rate. Checking was quick. A lot of agents in JFK to check in.
Cons: 10kg on board including your purse... really? Yes. Paying extra money for a glass of water!!! Not acceptable... Only snack food. No hot meal even if you wish to pay extra. Also don't expect a fork or a paper plate to eat your wrap sandwich. Paying extra for a cover to stay warm... don't forget to bring a scarf. The crew spent their time chatting in the back of the plane.
Cons: Crew seemed young, unprofessional and inexperienced. There were two trainees and only one experienced steward. They were nice but didn't seem to know what they were doing at times. It didn't really affect my trip but just wanted to state that.
Pros: Price was decent
Cons: Cabin was baking hot throughout flight. Small selection of movies. No way to get comfortable in seat to sleep at all. Anytime food or beverage served light is on, so it was bright a lot of our red eye.
Pros: Entertainment was great, as was having a usb port to charge devices.
Cons: Didn't like that i had to pay for a blanket on an international flight.
Cons: The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage.
Pros: Flight duration
Cons: Very stingy with the drinks Cramped seats
Cons: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port
Cons: Inflight was better than I expected. But needs upgrading air crafts.
Pros: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)
Pros: old planes tight seat no entertainment late boarding
Pros: American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected
Pros: Everything! I never knew Finnair was such a great airline.
Cons: Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better.
Cons: Delayed 5+ hours. Aircraft was changed to a smaller plane than we booked.
Pros: I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really.
Cons: I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights.
Pros: The staff are friendly
Cons: They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost..
Pros: Crew amazing
Cons: Nothing to do with the airline - a bit rough
Cons: Business class pods were uncomfortable compared to British Airways. Felt like I was sleeping on a very lumpy mattress.
Pros: Boarding and experience at terminal was good and smooth for the poor weather outside
Cons: Plane cleaning and confort, old plane and somewhat mean crew director.
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