Our outward flight from Stansted was delayed by 90 minutes meaning we missed our connecting flight in Dubai. Emirates put us up in a hotel for the night and on the next flight to Mauritius. All was not lost.
We travel to Dubai to see my son so I take my 9 year old grandson to see his dad . Love flying with emirates
The staff were fantastic and the food was tasty. My check in experience was good too.
The quality of food is going down comparing with old history of excellent food. It was cold and a bad quality. The crew is always excellent and caring.
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
The seating is spaced out nicely, The crew could have offer more drinks.
Excellent comfort and entertainment. Service poor..Food average with little choice.
Comfort good. Service as usual poor. Cabin temperature as usual too cold, about 15 degrees
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
KLM is my favourite airline. Never ever let us down.Staff are first class.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Staff and comfort were great but first choice meal was unavailable even in row 21.
My only issue with my flight to Jersey was that the Gate wasn't announced until shortly before boarding, otherwise all went well even with how busy Heathrow was. I appreciate British Airways staff's politeness, hospitality and positive energy.
Boarding was smooth and speedy. Pilot explained route and that even though we taxied a little later than planned a tail wind meant we landed earlier than expected.
Cabin crew was very good. No wifi and no doors to the suites
Very timly. Great service !!! Pick up after meals can be swifter.
Straightforward boarding process. Pilot kept us informed during the flight, especially highlighting the fact that we would experience "significant braking" when we landed on the short runway in Florence. The flight attendants were pleasant. My chief complaint is that I was stuffed into a seat in the rear of the aircraft (row 29?). The seat pitch was soooo tight that my knees were hard against the seat in front of me as soon as I sat down. One inch more room would have made a difference. Thankfully it was not a super long flight, but it was quite uncomfortable and I had to work out the kinks in my knees once I deplaned. Is it really necessary to have the rows this close together??
Would not let me board with my fragile guitar so had to check it in. Who knows what the icicles did to it. Not happy. Had to run to catch my connection in Heathrow. After a bus and a train? Was asked by a guy in the middle seat to change my window seat with his girlfriend's middle seat further up in the plane and I was insulted. What nerve! The food was unhealthy and the seat was cramped. Could not wait to exit.
need more US friendly food options. Directions on getting to the next gate were terrible - resulted in long walks to the terminal and then finding I couldn;t enter there and had long walk back, then train to security then train back to where I started in the first place
We never made this flight due to the flight from Barcelona being delayed, which I have reviewed in a separate review. But I can tell you that the Delta Airlines flight that did get us home, I am extremely happy with them and their crew. The only one person that I would praise within the entire part of BA is the girl I spoke to in the call center in India. Who completely understood, was dedicated to a resolution and was a complete realist in the situation. Unlike some of the people who don’t care about the human element and stick you on a flight whenever. She got us home.
I guess the weather in the UK , but no one has any control over that , was missing a blanket for my knee on the plane though..
