£509 Find Cheap Flights from Norfolk to London Heathrow Airport

The payment system was not working so was unable to connect wifi the entire flight

everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.

I ordered short ribs for main course. It tasted sweet, really sweet. Horrible.

The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,

Paid $180 for seat selection, and selection essnt honored. Have to call for a refund.

My flights were great and the crew on them was lovely especially the London to Barcelona flight as Al & AJ were so amazingly nice. I wish they would be my crew always as they have the best customer service. Sadly both flights were delayed the first one from Vegas was because they clearly loaded the cargo wrong the plane was off balance making us 2 hours late. This made me miss my connection and sadly it was challenging rebooking while I was on the flight. I will never use Kayak again as there was no customer service number or live chat and you rebooked me on a flight 2 days later. I had my mom call BA to change it which she did after spending an hour on hold. This should not be so difficult. My second flight was an hour delayed due to not being able to disconnect the bridge from the plane but I did finally make it home.

The delay was not communicated via text and the person who helped with check in also didn’t inform me about the delay. I ended up missing my connection and it was a waste of 5 hours. The crew didn’t mention there would be someone at the gate informing of if I would be rebooked and there was no signage. Overall a very poor experience. The British Airways app was also very buggy, and didn’t work. I will avoid flying with British Airways when possible.

A little better than outward journey but mild chaos at the boarding gate because some people with boarding cards from connecting flights had cards which weren't recognised

The BA business class cabin is excellent,very comfortable for sleeping but the service could be improved.

Surly rude flight attendants. I ordered the chicken and was given a vegetarian meal with no explanation and no opportunity to change it. I tried to order another beverage and was told by the young humorless flight attendant to “wait”. And she never came back. The seats were very uncomfortable and cramped. The last time I flew British Airways was many years ago but I remember it was amazing and the crew were very charming. This was a terrible disappointment given the cost of the flight.