All good- I love BA and the professionalism of the crew and pilots.
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Had a nice flight to London on BA will fly with them again in the future
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
Very rude hostess. She embarrassed me in front of others. I went to sit after taking off in a different sit in the same economic cabin. Was the area where doors are. She come to me very laud and said: go back to your sit those sit are more expensive.wow! No diplomacy. Flight was super full except 3 of those sit. The only person in that row later during the flight occupied all sit laying down!. Once more disappointed at American Airlines. Early flight they lost my luggages for 4 days. Never refund money for replacement for some of essential items purchased..when I booked the flight I thought was Finlandair. I
Food was pretty poor - bland, tasteless. Drinks offerings were very limited also.
Excellent service and always our preferred choice of airline. Was surprised we had to pay for soft drinks though. Other wise great airline and customer service!
The entertainment offerings were not as good as I would have expected, but the service was very good, the crew helpful, and the flight on time! A very pleasant experience overall.
The staff were helpful and polite, seat was comfortable, plan was clean.
Seats were the worst i ever experienced — narrow, hard, no leg room and a long flight
Flight was delayed an no one cares, or try to help passengers to get the conexión.
The trip was smooth but the crew were very abrupt, snatching things before finished and being quite snappy when asked questions.
Missed this flight due to the first AA flight delay
Our flight was delayed 2.5 hrs due to plane being too hot! After 1.5 hrs, airline decided to use another plane but had to wait for gate, baggage transfer & beverage transfer. Anyone could tell after first half hour that another plane was required and although did not affect us many would miss connecting flights at Heathrow. I have found the stewards are not the friendliest in the industry and the food is questionable, even as I like airplane food normally, the best of the 2 flights was the yogurt & granola for breakfast.
Terrible boarding , Business class seats are sub standard. As usual crew will miss your food too
Just get Economy Plus for international flights, so worth it the extra room, bigger seats…
The return trip was a customer service disaster. American Airlines needs an overhaul of how they treat their customers.
It was my fault choosing the seat nearest the entrance but it was ok.
I was placed in a seat assignment that I was unable to change prior to the boarding day. I showed up hours before boarding and prior to boarding I asked if I could be moved to sit next to my children. Without even looking or checking, I was immediately told that it was not possible to move anyone. I went ahead and waited until boarding at which time I sat down next to my children anyways. When the passenger that was supposed to be sitting next to my children showed up, he was very understanding, and immediately asked me if I was sitting next to family, to which I replied “yes,” after which he said “it’s okay” to let me know that I can continue sitting in his seat, while he takes my seat. However, in a very contrasting and rude manner, the very person that I asked earlier, if I could be moved, that was sitting at the gate prior to boarding the airplane, showed up across the other side of the aisle, and started screaming across the airplane, where everyone could hear, to have me move out of the seat I was currently sat in, or else she would remove me from the plane, during which time the other passenger told her (the American Airlines worker in charge) that it was okay, and he doesn’t mind that I was in his seat, making her aware that I was next to family, which is where I belonged. There was no complaint at any given time by anyone, including the passenger whose seat I was in, but my safety and my children’s safety was now in danger because of an American Airlines worker, that has no regard to her surroundings or the situation that she was actually facing. The importance and clarity that was predominant in her mind, was for me not to sit in any other seat, other than the one that I was assigned, not next to my children, even though the flight was booked for all of us at the same time. I understand it isn’t always possible to make certain seat assignments together, but when a passenger with the assigned seat next to my family is OK with me switching out with him, I would think the American Airlines worker in charge should not care, unless she considered a threat, but if I was a threat, I should have been removed from the airplane at the first sign. I was aggressive, I never raised my voice, but I did for a few seconds delay, my calculated response when I was asked to move. The passengers surrounding us were in awe of the way that the American Airlines worker in charge handled this situation, and pointed out that many other passengers in that very same airplane, just prior to our “event” had switched out their seats assigned, but I was singled out, possibly because I had requested this prior to boarding the plane. This made me wonder what kind of company American Airlines really is, and has since altered my newfound opinion of this company as a recent. I am very disappointed with American Airlines due to this event that has happened during boarding and prior to flying out on a trip I booked for my daughter that just turned 16 years of age, and her first time flying at the age of emancipation with her father.
Only coffee, tea, and water were complimentary. Seat did not recline.
EVERYTHING was charged for. Continuous Iceland advertising; it was off putting.
Overall professional and reliable; only complaint was the lack of complimentary food or beverages on the flight. I’m not accepting an upcharge on things one can reasonably expect.
Movies were old and third rate. Very poor on a seven hour flight. Food was OK but not business class caliber
Although the flight from JFK to Keflavik is not inexpensive, Iceland Air offers nothing but water, no soft drinks, to passengers without a charge. The seats are uncomfortable, there is no leg room, and there was no available internet to purchase.
Was hard to sleep, but other then that everything was good.
We got to the runway and had to go back to terminal to have plane worked on, which is fine, but the 40 minute connecting flight was already gone because of this delay and had to wait 5 hours to get on a different flight and only got a meal voucher which I didn’t see the email until after I had already ordered and paid for food. I feel I should be compensated.
I DO NOT recommend Iceland air...missed connecting flight.....paid for isle seat upgrade for health reasons...had to do that over....baggage left in the rain so clothes got soaked other items ruined....called customer * dont care* service
Screen didn't work, and neither did the button to tilt the seat even though the seat was comfortable
I will never fly this airline again. Checking in was poor , we had to go back to the check in counter at Raleigh - Durham international airport three times because they didn’t issue my boarding pass but rather duplicated my husband’s twice which caused a big headache at the passport control at the airport which triggered security alert and wouldn’t let us pass through we we had to wait for long time to be able to explain and clear everything after talking to the supervisor.. No food on the plane , not even crackers. No food was offered to buy ether . No ear phone was provided . Very little time to make from one plane to another and nobody to assist with smooth transition. Flight itself , we felt safe so thank you to the pilots . But customer service was terrible . We spent $ 2500 on 2 tickets, so I cannot say that service was consistent with the price .
We spent two hours on the plane before taking off due to a fault which I would have thought they would have found before boarding so we could have stayed in the airport. Water was in short supply so restricted due to the extra time and so hot. Vegetarian food was awful and wish I hadn’t ordered it and was left starving
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
It was fortunate that the flight arrived in London in accordance with schedule, and the luggage was promptly transferred to the luggage carousel. However, I find it concerning that even minor issues in economy cabins are prevalent within the industry. American Airlines, in particular, appears to have the least legroom and feels more crowded due to the proximity of neighboring passengers. Additionally, the crew’s adherence to protocol is inconsistent. While they may enforce certain rules set by the FAA on a select few individuals, they often overlook numerous violations, such as failing to reset seat recline during landing.
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
Paid for my seat 4 months ago. Did not pay the extra for specific seat assignment ( never have and never was a problem). Could not electronically check in (found out it was due to overbooking and that unassigned seats get bumped first - never happened to me before). Luckily, did make the flight. Very stressful - would have been extremely disruptive for my travel plans. UK Visa - never notified by Kayak or BA that a visa was required. Had to spend 15 minutes to download and complete app at the flight counter and pay $25, and was told they would let me know in 3 days if I would get it (flight landing in 10 hours from when I completed app). Luckily, visa was approved before landing. Unnecessary stress created here. Food - main meal, curry chicken barely palatable with unrecognizable vegetable. Desert cup, cheesecake, also barely palatable. Salad cup was good. Small water offered only 3 times (before main meal, at main meal, at morning snack) - not nearly enough for long flight.
From boarding, to attention in flight, I couldn’t fault it.
The flight was delayed twice. When the crew explained about the debris causing flat tires, I was glad they took the time to change all four.
The seats were way too crowded. Just because I do not have the luxury of a suite, does not mean that I want to fly from Austin to London scrunched between two people and the seat in front of me in my face. Ridiculous. I should have flown with Turkish Airlines...
Paid for “extra room” selected seat. Wasn’t a benefit. Also was in aisle and was bumped almost every time attendants walked down aisle. Should have saved the assigned seat money and let them select.
very good all round. staff, food, entertainment, punctuality all very good
I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.
The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.
It was my experience w Kayak that was negative. I’m never using kayak again
I like American Airlines and their safety record. They provide quality service and a feel safe enough to prefer American Airlines over other carriers even if I have to pay a little more.
Worth every penny to upgrade to BC. Treated and felt more like First Class
The crew is very friendly and helpful. The food is good for airplane food. The flight is long and hard to sleep. The leg space is great. The plane arrived in plenty of time.
Flight was good but seat in 12D was not comfortable, better on the Airbus 321 from Tampa to Charlotte. No breakfast was served before landing in zLonfon only a coffee and orange juice.
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.
Flight staff was amazing! They deserve a raise. Middle seat was very uncomfortable
Been on BA a number of times over the years. Usually great. This trip was going well until they dinged us £5.80 for a cup of tea and a cup of coffee. Buyer beware!
