First time with Aer lingus, excellent job. Recommended ;)
Pros: "crew was super nice"
Cons: "major delay, no info, boarding process felt like a cluster"
Pros: "Nice smooth process and good deal"
Cons: "You did just fine"
Cons: "Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option."
Pros: "Easy boarding"
Cons: "Food trays left with us for over an hour. Crew too cool , more interested in each other"
Pros: "How friendly the crew is Ease of boarding Good organization Mostly on time"
Cons: "At least free beverages:)"
Pros: "The crew was extremely efficient in everything they did. Beverage service was super but many of us didn't know we could get our own from the front of the plane."
Cons: "The seats lean too far back and are hard to get in and out of. There's very little space for anyone in the middle seats to move, much less climb out from. Oh, it was never clear to the passengers that anyone could get up and get drinks from up front during the flight."
Pros: "Crew was very helpful on land and on the plane. Very supportive and helpful."
Pros: "the seats were comfortable, boarding systematic and the crew were polite and helpful"
Pros: "Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here."
Cons: "Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance."
Cons: "I had a 5 hour delay. I had to cancel the trip"
Pros: "On time"
Cons: "We had to spend $1000 on tickets because Kayak DID NOT book us on the flight we had a confirmation for"
Cons: "We tried to get a checked bag when checking it online but the site kept shutting down. When we got to the airport they told us it was $100 for each of our checked bags. They would not let us back away from the counter and check in online, even though it was only $45 online. The man who helped us was fine but his boss was rude and totally unhelpful. We will not fly Aer Lingus again if possible, which is sad because we are Irish and like the rest of the experience usually."
Pros: "Free checked baggage. Calm atmosphere.. low marks for food and entertainment because there was no option to say not applicable. The options in the magazine were reasonable."
Cons: "In approaching an attendant to purchase a beverage we were abruptly informed that they were on a break and go to the forward cabin."
Cons: "The chairs are so uncomfortable!"
Pros: "The crew members were pretty nice. They were quick to distribute good and drinks."
Cons: "I didn't appreciate not being told directly that it was NOT British Airways and was Aer Lingus instead. I was expecting to be served by British Airways as that's what my ticket said. Next time just put Aer Lingus and it would have avoided confusion."
Cons: "Seemed like when we landed the crew didn’t seem to know how to assist such a large crowd. When we did ask if we were in the right boarding area attendant was rude. Seemed like we were a bother."
Pros: "Basicbflight. Got us there."
Cons: "Late leaving resulted in huge rush through transfer in Dublin. Not really a fan of the "just go ahead and board" approach, bit it seems to work."
Pros: "Overall the flight was great but the seating was extremely tight which made it hard to get comfortable. Not sure what type of airplane this was. Our return flight was much roomier."
Pros: "Timeliness of flight and service on board."
Cons: "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."
Pros: "Great choice of movies and TV shows."
Cons: "The underseat area for storing carryon is SMALLER than on my last trip in Aer Lingus. My simple backpack which has always fit under would not this time."
Pros: "Flight attendants were nice"
Cons: "Not very happy with Aer Lingus’s ground crew or customer service or the way they run things. And Dublin airport is an unorganized mess. Probably will never fly with them again. Gave no concessions for canceling my flight out to Amsterdam."
Cons: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Pros: "Space for legs unlike ryanair"
Cons: "It was fine, but once again, not able to choose or upgrade seats."
Pros: "They were helpful on the ground, though some of the crew were cold on the plane, not unhelpful, but not helpful"
Cons: "very little leg room"
Pros: "Boarding went quickly but there was no discomfort on the plane. Staff was friendly and efficient and they made an effort to take off and arrive early to our destination."
Cons: "Nothing, excellent trip"
Pros: "Swift boarding process, mannerly stewards"
Cons: "When landed, the back door of the aircraft was opened, despite passengers only disembarking form the front. It was very cold."
Pros: "Flight was on time."
Cons: "Hamburg airport security more intrusive and aggravating than most."
Pros: "It was just cooln"
Pros: "Boarding Gate crew were good."
Cons: "Seat cushions are worn out. Need new foam. Hostesses spent more time talking to each other during food and beverage service than to the passenger."
Cons: "this flight was unnecessarily delayed. it was possible to have an earlier connection"
Pros: "The automated check in and baggage tagging using the kiosk was fantastic! Very professional flight attendants. Overall very comfortable. Great options for entertainment - and we didn't have to "pay as you go." Clearly covered in price of the flight. Same with luggage - love not having to pay separate bag charge. Much preferred over the "nickel-and-dime-you-to-death" approach of U.S. airlines!"
Pros: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Pros: "Great staff"
Cons: "Appearance and selection out of date Food was cheap and horrible"
Cons: "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Pros: "It was pretty fast and the temperature was very comfortable. I didn't have to cover up with blankets."
Cons: "I was surprised they didn't offer a free snack and drink. I was caught off guard not knowing that I had to pay for both and there wasn't any entertainment. There weren't screens for shows or music."
Pros: "From Brussels to Dublin, we had a good flight. The air hostess was attentive enough and the cabin comfort was excellent."
Cons: "That we can't even have a cup of coffee without having to pay 3 euros. I thought that was outrageous."
Cons: "Not polite and patient enough"
Pros: "You lost the suitcase I needed for the next 2 weeks of my last family vacation in Europe. When I called for an update after 2 days (the promised notification from you was not made) I was told it was found and would be brought by courier to my Airbnb. When I called again, I found out it had arrived in Frankfurt but I'd have to come back to the airport to retrieve it. I had to cancel some plans and inconvenience my family because of your inept handling of my personal property. Other people were in line at the service desk to report their luggage lost. I'm VERY upset. I will avoid Are Lingus and BA in the future. NO LEG ROOM! (Crying, wailing infants the whole 7 hour flight--not your fault, but no sleep for any of us unfortunate passengers)"
Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."
Cons: "I was very lucky to make my connecting flight because of a 90 minute delay. I was informed that my bags might not make it, which is the last thing you want to hear when you need your bag for the next day..."
Cons: "check-in baggage was lost during journey and still couldnt get found. Very annoying."
Cons: "11 hours in Heathrow. I will use another airline just to avoid Heathrow next time. You chnged my itinerary putting me there for 11 hours. This was not my choice"
Pros: "Seating was comfortable with a head rest. Large screens for entertainment Food was edible offer a good amount of drinks Staff was friendly"
Cons: "Luggage did not make connecting flight. Difficult process to book seats because it was not booked directly through aer lingus. No online seat booking."
Pros: "It was on time. Going through customs in Dublin. Boarding went smoothly."
Pros: "Air crew are very friendly and welcoming. Plenty of space available"
Cons: "No water is brought around after the first hour until the plane lands so you could go 8 hours without a drink. Drinks are available in the galley but it's difficult to reach through all the people"
Cons: "Don’t charge everyone on the flight €60 without warning."
Cons: "Last flight of the night always running late"
Pros: "I landed alive"
Cons: "No information about the gate until you have tk run across the airport to board"
Cons: "Nothing, the price is great and I would take a cheaper price for the flight over free drinks and food anyday"
Cons: "They forced us to check our carry on baggage and then they lost a sandal which was attached to our backpack. The seats didn’t recline at all. The flight was late."
Pros: "Crew was nice"
Cons: "Less line to check in"
Pros: "Both airports service was catastrophic. Waiting for the stairs, or waiting for the takeoff clearance due to lack of staff in tower (?!?). Very unprofessional from airports with serious trafic"
Pros: "Good price, friendly stuff, no hiccups at all"
Cons: "If they can give us a glass of water"
Cons: "takeoff and landing weren’t very comfortable"
Pros: "The ground staff who helped my mother were just amazing. So kind and considerate"
Cons: "The landing was a little rough"
Cons: "3 hours late and very little information. No refreshments provided."
Pros: "Crew very nice. Seat not great"
Cons: "It was all fine, I am very tall so seat was tight"
Pros: "Quick boarding and disembarkation"
Cons: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Cons: "More than one hour delay"
Pros: "Food and crew were excellent"
Cons: "8 hours in the air."
Pros: "Prompt boarding"
Cons: "Was delayed by one hour due to fog (not airlines fault, but a nuisance nonetheless)"
Pros: "On time. Price."
Cons: "No vegan food just crisps or alcohol"
Pros: "Fast easy hoarding. Friendly staff"
Pros: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Cons: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Cons: "Boarding delayedchaotic"
Pros: "Very efficient. Staff helpful."
Cons: "The crew was rude to passengers. International safety regulations were not followed. Terrible gate announcement, constant changes with no commutation."
Cons: "Extra cost for hold luggage"
Pros: "Efficient, fast, decent legroom as we were on the exit row."
Cons: "No frills. No drinks or snacks. Everything is an extra charge however the flight was super short, so no big deal."
Cons: "We had to cancel the trip because my father has recently passed away. We have spent $200+ in phone calls waiting to speak to an agent and to call back for follow up. The agent service is terrible and it’s not fair that we have to call long distance to cancel due to bereavement. I did not think it would be so hard. It’s been very frustrating. We have travel insurance through you and all the paperwork is in French that was emailed to me. The issue is still unresolved and I’m very disappointed."
Pros: "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Cons: "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Pros: "Efficacite, simplicite"
Cons: "Retard de depart et arrive, d'a peu pres 1 heure"
Cons: "Delayed flight as always. Can't remember the last time neither the outbound or return flight weren't delayed"
Pros: "On time"
Pros: "The landing was hairy and I have never experienced a fish tail landing quite like it before."
Cons: "The landing was horrid and Im sure I lost £15 off the cashier for wine and cheddar crackers was like a magic trick gone wrong. Sort your float for each flight and stop making assumptions with short change and playing games."
Pros: "Friendly crew"
Cons: "Delayed. No in flight service."
Pros: "Crew and plane were good"
Cons: "Why do they call us to the gate and then stop us from walking to the plane for ages."
Pros: "Very helpful friendly staff would definitely be using them again"
Cons: "I liked the ease of use on the website,once I arrived there friendly staff from start to finish which helped the flight go by so much better"
Pros: "Staff were especially helpful at the check-in desk, ushering us straight through as we had three small children."
Cons: "Had to stand even whilst the plane pushed back waiting for staff to deal with fitting a child seat for the row in front that ultimately they were unable to achieve. At no point, even after they had failed to fit the seat, did they say it was ok for me or two of my children to sit back down. All attention was on the passengers they were dealing with directly."
Pros: "speed of flight and friendliness of the cabin crew"
Pros: "Was inexpensive. Very friendly staff. Easy trip"
Cons: "The airline is perpetually delayed. Food options are not vegan friendly. The crew is not very service centric"
Pros: "Flight crew was kind and helpful"
Cons: "Overbooked flight"
Pros: "Everyone was helpful and the trip was nice & Great!"
Cons: "Delayed over 2 hours"
Pros: "Flight was on time. Friendly flight attendants. Quick check in. The APP worked great for our boarding passes."
Cons: "The delay and the fact that in Milan they refused to board us even though they still had time"
Cons: "Didn't like cabin crew on the homeward journey ."
Pros: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."
Cons: "Fairly cramped seats, constantly trying to sell me stuff at ridiculous prices"
Pros: "We had 2 hours and 45 mins delay due to technical issues as they had to change 3 aircrafts before we start boarding..."