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Cons: It's KLM. What else do you need to know.

Pros: Flight and the crew!

Cons: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Cons: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Cons: Boarding process..

Pros: Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.

Pros: Friendly and helpful

Cons: More leg room

Pros: Good selection of movies.

Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.

Pros: Entertainment programs

Cons: New variety of food

Pros: Nothing

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Cons: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Quick access to the airport and gates

Cons: Free food on board

Pros: Leg room fantastic

Cons: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Cons: Size of the seats

Cons: It's KLM. What else do you need to know.

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: Great atmosphere, crew was excellent!

Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Cons: Still don’t have my luggage yet

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: We got to London on time.

Cons: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Pros: Yes it was a smooth comfortable flight

Cons: Everything was fine

Pros: Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.

Pros: Seat was very comfortable, plenty of leg room.

Cons: Food trays left for 45 mins. This was premium economy Check in took forever even though I checked in 3 hours before departure. Didn't seem to be any staff near self serve check in screens to advise passengers.

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: The crew was very kind

Pros: The crew.

Cons: The time between flights.

Cons: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Pros: Friendly and helpful

Cons: More leg room

Cons: I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her.

Cons: Delayed

Pros: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.

Cons: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++

Pros: Nothing

Cons: Everything

Pros: n/a

Cons: The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came.

Pros: The crew was great

Cons: 1-2 +cms leg space

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Cons: When its rain we shouldn’t walk to the air plain

Pros: Muslim food

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Cons: The least comfortable and smallest narrow business class seats ever

Pros: Clean aircraft.

Cons: Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly.

Pros: Crew was very supportive

Cons: The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher.

Pros: That we got home safe

Cons: It wasnt a BA plane! Food, staff and entertainment all not really up to scratch

Cons: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!

Cons: New variety of food

Cons: I not get to go my flight, I couldn't get reimbursement

Cons: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare

Pros: Loved the smooth ride.

Cons: Bathroom was pretty nasty

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Cons: Time

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Cons: The least comfortable and smallest narrow business class seats ever

Pros: Premium class is good value on the A380 but not quite to par on the older 777s

Pros: Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around

Cons: On line check-in/seat selection was a disaster

Pros: The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!

Pros: Despite being a short flight, they gave food

Cons: Nothing. All ok

Pros: The rest area

Cons: The airport was cold and it should be warmer

Cons: Flight was delayed for 4+ hours

Pros: Entertainment programs

Cons: New variety of food

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Cons: Delay due to strike

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: Crew was very supportive

Cons: The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher.

Cons: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Cons: Food could be better.

Pros: The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!

Pros: Everything works and quick to get to destination.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.